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Instructional Support Technician [ID: 4718]

Employer
St. Petersburg College
Location
TBD, EpiCenter

View more

Employment Type
Full Time
Institution Type
Four-Year Institution
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Compensation:$49,409.85In Review:Feb 7, 2022Openings:2PeopleSoft ID:10682 Formal review of applications begins: Feb 6, 2022Department:Online Learning and ServicesLocations:TBD, EpiCenterKey Position Information:

Strong candidates will have:
Extensive knowledge of features in Desire2Learn learning management system
Excellent troubleshooting skills
Experience in an academic customer service environment

Position Summary:

Instructional Support Technicians perform professional-level activities requiring specialized skills in instructional technology, interactive learning, and related academic technology resources. Incumbent responsibilities include collaborating with faculty in instructional technology tools, researching new tools for active learning, and assisting faculty in creating learning activities and content for classes in all delivery methods.

Typical Essential Duties


Responsible for:

  • Assisting instructors with the learning management system.
  • Troubleshooting technical course design issues with faculty.
  • Coordinating with instructional technology specialists to develop and deliver technical training sessions.
  • Guiding instructors as they develop instructional materials.
  • Documenting implemented applications and tools to facilitate effective support of the related systems.
  • Researching, providing information, and coordinating updates on instructional technology tools

Incumbents in this class perform professional-level activities requiring specialized skills in an area such as instructional design, web design, interactive learning, and related instructional technology resources. Incumbent responsibilities include supporting staff and faculty in instructional design, virtual campus and computing services through providing training and instruction; researching data and information; and making recommendations for upgrades in hardware, software, equipment, and current technology in the field.

Requirements:

Education:

Bachelor's degree in information technology, education, or a related field.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Experience:

Three (3) years experience designing and utilizing instructional technology.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

  • Systems analysis and design principles;
  • Research methods;
  • Academic course technologies;
  • Applicable operating systems;
  • Image/video manipulation techniques;
  • Training techniques;
  • Customer service principles;
  • Recordkeeping principles;
  • Computers and related software applications.
  • Systems analysis and design principles;
  • Research methods;
  • Academic course technologies;
  • Applicable operating systems;
  • Applicable computer programming languages;
  • Image/video manipulation techniques;
  • Training techniques;
  • Customer service principles;
  • Recordkeeping principles;
  • Computers and related software applications.

Skills:

  • Evaluating hardware and software applications;
  • Installing, configuring and troubleshooting technological systems and/or software;
  • Identifying, researching, troubleshooting, and resolving complex technical issues;
  • Converting files;
  • Communicating technical information to a non-technical audience;
  • Providing customer service;
  • Maintaining records;
  • Training end-users and faculty members;
  • Using a computer and related software applications;
  • Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.
  • Evaluating hardware and software applications;
  • Installing, configuring and troubleshooting technological systems and/or software;
  • Identifying, researching, troubleshooting, and resolving complex technical issues;
  • Converting files;
  • Communicating technical information to a non-technical audience;
  • Providing customer service;
  • Maintaining records;
  • Training end-users and faculty members;
  • Using a computer and related software applications;
  • Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

  • Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
  • Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities:

These duties are a representative sample; position assignments may vary.

1.

Plans, implements, and analyzes technological solutions in an academic environment; defines requirements for useful, logical, and effective solutions.

2.

Coordinates instructional technologies which require conferring with faculty to determine needs and technology capabilities; training and supporting users; administering course software; and/or other related duties.

3.

Conducts research related to academic technologies and delivery techniques to remain current on best use of instructional tools to meet learning objectives.

4.

Performs content processing and design duties which includes converting documents into interactive content and assessments; creating graphics, editing images, audio files, and video files; and/or related duties.

5.

Performs other duties of a similar nature or level.

These duties are a representative sample; position assignments may vary.

Potential Frequency

1.

Plans, implements, and analyzes technological solutions in an academic environment; defines requirements for useful, logical, and effective solutions.

Daily

20%

2.

Coordinates online course technologies which require conferring with faculty to determine needs and technology capabilities; training and supporting users; administering course software; and/or other related duties.

Daily

20%

3.

Conducts research related to academic technologies and delivery techniques.

Daily

10%

4.

Performs IT processing and design duties which includes converting documents into electronic files; creating, editing, and manipulating graphics, images, audio files, and video files; and/or related duties.

Daily

30%

5.

Provides training to users, faculty, and staff in using online/hybrid learning technologies.

Daily

20%

6.

Performs other duties of a similar nature or level.

As Required

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