The International Student admissions Program Coordinator works as part of the ISP team and coordinates all aspects of the international student admissions process from initial contact through the final acceptance and arrival. The position requires professionalism, details expertise to answer a variety of student inquiries. It also requires a high degree of organizational skills and the ability to multitask in a fast paced environment. The ISP Admissions Coordinator must be comfortable and effective working in a multicultural, multi-ethnic, multilingual environment. A commitment to excellent customer service using cross-cultural communications is necessary.
The ISP Admissions Coordinator serves as the primary point of contact and independently provides admissions and related service to prospective students and outside entities. Under general direction the Admissions Coordinator provides potential students, external partner agents and the general public with information of ISP’s admissions policies, regulations and procedures. The program coordinator reports to the program manager.
This position is a classified full-time position, which is eligible for overtime. Schedule: Mon-Fri 8 a.m. to 5 p.m.
The above salary range reflects the starting step of Range 38 (Step C) and ending step (Step L) salary for this classified position and includes a 5% King County compensation provision. As a new classified employee, based on annual increments, it will take 5 years to reach Step L on the salary schedule. This does not reflect any contractual changes, legislative mandated salary increases or Cost of Living Increases (COLA's) that may be approved in the future.Please be advised beginning October 18, 2021 of the Washington State employees requirement to be fully vaccinated from COVID-19 as a condition of employment. Additional details located in the Supplemental Information section.
Reporting to a Program Manager of International Student Programs at Highline College this position will:
- Serves as the initial contact person for processing and applying all procedures necessary for students to apply to the International Student Programs at Highline College;
- Has expertise as a Designated School Official for incoming students;
- Responsible for analyzing individual applicants and responds with accurate policies and procedures for applying based on their situations;
- Responsible for preparing all training and promotional materials to prospective students and outside agents who apply and inquire;
- Informs external partner agents on the procedures, rules, regulations and policies necessary for international students to apply and be admitted;
- Organize new student inquiries (email, phone, letter, visits) with exceptional customer service;
- Maintains, assesses and develops all potential students for completeness of application, next steps, and prepares acceptance packages through email;
- Make independent decisions based on knowledge of Department of Homeland Security regulations, International Student Programs policies and college policies for admissions to the college and ISP. Assist transfer students from other colleges with Highline College’s requirements;
- Responsible for issuing SEVIS Form I-20 within 24-48 hours of completed application;
- Assist prospective and newly admitted students with pre-arrival information, new student check-in, orientation and advising schedules;
- Assist International Student Programs staff with planning and delivering the quarterly new student Orientations;
- Meet in person with agency representatives, educational partners, parents and students to represent and explain admission policies of Highline College’s ISP;
- Schedule and organize campus visits of prospective students and their families;
- Provide information and problem-solving assistance to internal and external parties regarding all things related to admissions to the ISP;
- Maintain communications and establish relationships with agent partners and prospective students that encourage inquiries and notify them of any updates;
- Provide regular reports that track student inquiries, applications, admission offers, and accepted admissions for the director and the program manager;
- Assist with providing input for social media and print materials representing the college’s programs and making sure the admissions information is clear and accurate;
- Coordinate with Kaplan on admissions of transfer students;
- Familiar with social media programs used by international students.
- Communicate effectively (verbal and written);
- Provide excellent attention to maintaining a well-organized Admissions process;
- Ability to meet constant deadlines;
- Work independently to perform multiple tasks with frequent interruptions;
- Provide superb customer services;
- Work with non-native English speakers, including strong cross-cultural communication skills;
- Proficient in Microsoft Office Suite especially Word, Excel and Access and google drive.
- Excellent computer skills (Microsoft products);
- Knowledge of databases;
- Strong organizational skills;
- Ability to work in a team environment.
- High school graduation or equivalent, AND
- Two years of experience in student services;
- Equivalent education/experience.
- An Associate's degree;
- At least one year experience working in an international student programs office;
- At least one year experience maintaining databases;
- Knowledge of a second language other than English.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.Conditions of Employment
Highline College does require COVID-19 vaccinations for all students, staff and faculty –– with waivers for specific exemptions –– for those who physically attend courses, operations, or other in-person activities. This decision was made in accordance with higher education proclamation
20-12.4. A candidate will not be asked to report their vaccination status unless they are hired by the college. If a candidate chosen for hiring is not fully vaccinated from COVID-19 and plans to submit a medical or religious exemption to this employment condition, the hiring process will be suspended until a decision has been made regarding any exemption application which is submitted. A candidate will not be allowed to do any work for Highline College or be onboarded as a new employee during the time period when the exemption is being considered. The request for an exemption does not guarantee approval.
Highline College prides itself on its commitment to diversity and equity, its institutional culture of collegiality and innovation, its globalization of curricula and its inclusion of the community in its programming. Founded in 1961, Highline College is situated in a diverse community just 15minutes south of Seattle. The college annually serves more than 16,500 students –– a student population of over 70% students of color, representing 35 nations and more than 100 languages. The college embraces equity, inclusion and social justice, with core goals of student attainment, diversity, community Engagement and sustainability. The student body at Highline College is made up of Transfer students, Running Start students, Professional- Technical students, International students, Comprehensive Transition Program for students with intellectual disabilities, Adult Basic Education and English Language Learners. In addition, we offer six bachelor of applied science, four-year degrees.MISSION AND VISION
As an essential part of our mission and vision
, diversity, equity and inclusion are promoted and fostered in all aspects of college life.APPLICATION PROCEDURE
Your online application must include the following to be considered complete:1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for theposition;3. A one-page response to the Supplemental Question.CONDITIONS OF EMPLOYMENT:
National Criminal Background Check may be required;This position is covered under the Washington Public Employees Association (WPEA)bargaining agreement.APPLICATIONS MUST BE FILED ONLINE AT:
https://www.governmentjobs.com/careers/highlineNEED APPLICATION HELP?
Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524- 5627, Monday - Friday 6:00 AM to 6:00PM Pacific Time.HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER
Highline College is an equal opportunity employer. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status.REASONABLE ACCOMMODATIONS
The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at (206) 592-3812. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.TITLE IX POLICY
Highline College complies with Title IX regulations. For details on our policies, see our website https://humanresources.highline.edu/faculty-and-staff/policies/title-ix/
The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.