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Financial Aid Counselor

Jacksonville State University
Jacksonville (Main Campus)

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job no: 495604
Work type: Full Time
Location: Jacksonville (Main Campus)
Categories: Staff


Office of Financial Aid

Requested Start Date:

February 14, 2022



Normal Work Schedule:

8:00 a.m.- 4:30 p.m. Monday - Friday, some evenings and weekends may be required for special events

Job Summary:

The Financial Aid Counselor provides quality customer service to prospective, and continuing students regarding financial aid eligibility, analyze federal financial aid applications to determine a student's financial need, prepare and award financial aid packages, and perform all duties related to the financial aid process. Counselors must interact in a professional manner with students and parents in challenging situations to help them resolve financial issues relating to financial aid eligibility and monetary awards.

Essential Functions:

  • Counsels and educates students, parents, and others about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money and management and financial planning.
  • Utilizes and updates database and processes applications for financial aid received from students.
  • Collects and/or analyzes financial data on students to determine aid eligibility and make awards within federal, donor and/or institutional guidelines.
  • Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustment or revisions to costs, contribution, or dependency status as exceptions to the prescribed process.
  • Assists in the preparation of and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students and parents at meetings, group discussions, workshops and recruitment sessions.
  • Analyzes various system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines.
  • Notifies students of changes in eligibility of awards and alternatives to amend the situation.
  • Assists with other financial aid activities such as outreach, reporting and monitoring.
  • Speaks to student groups on and off campus with respect to financial aid applications and processes.
  • Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
  • Provides assistance to visitors and general public whether by phone or in person.
  • Completes other duties and special projects as assigned.

Required Minimum Qualifications:

  • Bachelor’s Degree required.
  • One year full-time experience in financial aid, student counseling or other directly related experience which includes extensive student contact

Required Documents:

  1. Cover Letter
  2. Resume
  3. Transcript

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at:

Equal Employment Opportunity: JSU is an Equal Employment, Equal Opportunity, and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Advertised: Jan 18 2022 Central Standard Time
Applications close: Feb 02 2022 Central Standard Time


Founded in 1883, Jacksonville State University is a learning-centered university in Jacksonville, Alabama, whose mission is to provide distinctive educational, cultural, and social experiences for a diverse student population.

Located in the Appalachian foothills of northeast Alabama, approximately midway between Birmingham and Atlanta, JSU is home to more than 9,500 students representing 44 countries. As a learning-centered university, it strives to challenge students academically in a responsive environment, meeting their educational, career and personal goals. As an academic institution, it seeks to produce broadly educated graduates prepared for global engagement. As a public, comprehensive university, it promotes excellence in scholarly and service activities consistent with its academic and professional strengths. For a complete list of Goals, Core Values and Strategies to fulfill this Mission, go to

Academically JSU offers 95 academic programs and concentrations, including bachelor's, master's, post-baccalaureate, doctoral and advanced certificate programs in a variety of disciplines that prepare graduates for meaningful careers and ongoing education.  More than 40 online programs are offered.  The University features seven colleges on its 459-acre campus - Arts and Humanities; Business and Industry; Education and Professional Studies; Health Professions and Wellness; Social and Behavioral Sciences; Science and Mathematics; and Library. Most academic programs have discipline-specific accreditations, a reflection of their quality and JSU’s commitment to excellence.

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