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Accessible Workplace Specialist

University of Massachusetts Amherst
UMass Amherst

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job no: 512816
Work type: Staff Full Time
Location: UMass Amherst
Department: Office of Equal Opportunity
Union: Non-Unit Exempt
Categories: Human Resources

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Under the general direction of the Associate Vice Chancellor for Equal Opportunity, manages the programs and services to provide accommodations for employees with disabilities, enabling successful performance in various employment settings. Also coordinates accommodations for visitors to the campus. This position works to advance accessibility in university programs and services to ensure compliance with Federal and State laws including the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and Massachusetts and University policies that prohibit discrimination based on disability. The incumbent provides overall ADA expertise in the context of clinical and medical assessment of needs and coordinates the interactive process for employees with accommodation requests.

Essential Functions

  • Administer and manage all services, programs, and processes of the Accessible Workplace Office to ensure that employees and campus visitors who qualify for services are provided prompt, reasonable and appropriate accommodations.
  • Oversee the intake process, including determining documentation standards for employees with disabilities in accordance with the Association of Higher Education and Disabilities (AHEAD) guidelines and as required by the Americans with Disabilities Act (ADA, 1990; ADAAA 2008) and Section 504 of the Rehabilitation Act of 1973.
  • Leverage technology to create, manage, and maintain a case tracking database, and other appropriate documentation and records for the office.
  • Develop a strong working with relationship with university HR partners and area supervisors involved in the implementation of accommodations for employees with disabilities.
  • Develop and maintain an employee disability policy and procedures manual.
  • Maintain professional knowledgebase of current ADA legislation and case law. Serve as a resource for employees regarding information related to the Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973.
  • Perform ongoing assessment of services to ensure continued compliance of services, programs, and policies and procedures.
  • Organize educational opportunities for university employees to learn more about the ADA.

Other Functions

Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor's degree and four years of experience in accessibility services, counseling, or vocational rehabilitation.
  • Extensive knowledge of the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, ANEEO, Civil Rights laws and regulations, and other applicable state, local and federal laws and regulations.
  • Knowledge of functional limitations of a wide variety of disabling conditions, including but not limited to learning disabilities, medical conditions, psychiatric conditions, physical impairments, visual and deaf and hard of hearing disabilities.
  • Strong verbal and written communication skills and the ability to maintain confidentiality.
  • Conflict resolution and problem solving skills.
  • Ability to effectively communicate with diverse groups of individuals and departments to address and resolve work situations.
  • Proficiency in Microsoft Office Suite.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master's Degree.
  • Experience in higher education administration.
  • Experience managing accommodations in an academic environment.
  • Knowledge of policies and legal issues in higher education.

Physical Demands/Working Conditions

Typical office environment.

Work Schedule

Monday – Friday, 8:30 am – 5:00 pm.

Salary Information

Level 27

Exempt Salary Ranges

Special Instructions to Applicants

Please submit a resume and cover letter. Applications will be accepted until position has been filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Jan 19 2022 Eastern Standard Time
Applications close:


The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.


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