Web Administrator

University of Massachusetts Amherst
UMass Amherst

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 512782
Work type: Staff Full Time
Location: UMass Amherst
Department: MarCom
Union: PSU
Categories: Public Relations, Marketing, Communications, Computer & Information Technology

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The University Marcom Group leads and coordinates strategic marketing efforts for UMass Amherst to raise the institution’s global visibility and deepen its reputation as one of the nation’s great public research universities. It tells the university’s stories through a wide array of platforms and builds strong relationships with important audiences through a variety of traditional and new marketing tactics. Additionally, the Marcom group provides leadership, consultation, partnership, and coordination for marketers and communicators across campus, collaborating with all colleges, schools, and units.

The Web Administrator supports the university’s top tier websites. Under the direction of the Director of Web, the Web Administrator is responsible for supporting web-related tasks including but not limited to, website content updates, website migrations through development and staging hosting architecture, and testing websites following security updates and maintenance functions. As a member of the Marcom web team, the Web Administrator will be part of a dynamic environment that utilizes multiple software such as Drupal and Siteimprove to support university websites. The Web Administrator will be the forward-facing Marcom representative to our campus partners. They will also answer questions from partners related to their websites.

Essential Functions

  • Respond to campus partners’ requests for assistance related to existing websites.
  • Utilize site integrity software to monitor websites to identify and remediate broken links and ensure compliance with ADA WCAG 2.1, Level AA web guidelines.
  • Review websites to ensure compliance with university brand guidelines.
  • Proactively reach out to partners to update websites and fix issues.
  • Assist with entering content in Drupal 9 CMS.
  • Provide additional website training to campus partners as needed.
  • Find, diagnose, and fix content problems, including broken links, typographical errors, and formatting inconsistencies.
  • Perform website administration, such as setting user roles and permissions, and managing access and workflows.
  • Collaborate with staff in Information Technology to resolve technical issues.
  • Reinforce web support plans, including client communications and internal coordination with Marcom web team.
  • Contribute to knowledge base documentation of website governance policies.
  • Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree with three (3) plus years' experience implementing and maintaining websites.
  • Demonstrated experience with front-end design of Drupal 8 or Drupal 9 websites.
  • Excellent web support skills, willingness to learn other skills related to web design and web maintenance.
  • Strong written and oral communications skills, able to present information in a clear and concise manner in a group setting.
  • Strong organizational skills, including multitasking and the ability to complete assignments independently.
  • Experienced user of MS Office toolset (Word, Excel, Outlook and PowerPoint).
  • Excellent customer service skills.
  • Demonstrated ability to work effectively in a team setting with a diverse group of people.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Experience with supporting websites hosted on Acquia cloud architecture.
  • Demonstrated experience using Google Data Studio to generate website reports.
  • A mix of public/private industry, higher-education, and nonprofit experience.
  • Experience with modern collaborative tools such as MS Teams, SharePoint, Wrike, or Basecamp.

Salary Information

PSU Level 26

Salary Chart

Special Instructions to Applicants

Along with your application, please submit your resume, cover letter, and three professional references. Search may remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Jan 20 2022 Eastern Standard Time
Applications close:


The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.


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Whitmore Administration Building
United States

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