This job has expired

Director of Human Resources, Auxiliary Services

University of Massachusetts Amherst
UMass Amherst

View more

You need to sign in or create an account to save a job.

Job Details

Job no: 512831
Work type: Staff Full Time
Location: UMass Amherst
Department: Auxiliary Services
Union: Non-Unit Exempt
Categories: Human Resources, Food Service/Hospitality

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Human Resources Director of Auxiliary Enterprises (AE) performs oversight of all the fundamentals of the unit's human resources functions including, but not limited to: payroll management, employee relations, employment services for staff and students, organizational development, compensation, and compliance. This critical role will collaborate with directors and managers of the unit to identify and coordinate training and development programs for the staff. They will also advise and consult with managers and staff on employee and human resources issues. This role will be counted on to identify, develop, and direct a variety of activities to improve organizational effectiveness, employee engagement, and professional development in support of AE's strategic goals.

This role reports directly to the Administration & Finance HR Executive Director with dotted line responsibility to the Executive Director of Auxiliary Enterprises. AE employs approximately 650 employees across a variety services.

Essential Functions

  • Implements and effectively communicates human resources strategies for staffing, employment processing, training & development programs, records management, retention and safety & health. Identifies strategic employment issues and initiatives in conjunction with the Division's directors. Formulates effective divisional programs and procedures.
  • Conducts investigations and represents AE at employee grievance and discipline hearings and arbitrations. Provides advice and counsel to managers regarding employee and labor relations and accessibility concerns. Is available as required to assist managers in responding to employee issues on nights and weekends. Participates in MCAD and EEO reviews as required.
  • Manages employment processes including recruitment, leave management, record-keeping and termination in accordance with University and collectively bargained agreements. Ensures that AE HR staff are trained in talent management processes and systems.
  • Manages Auxiliary Enterprises payroll through KRONOS and PeopleSoft systems to ensure accurate and timely processing. Ensures office personnel are provided training necessary to understand and comply with procedures in reference to time & attendance and pay practices. Provides staffing and budgetary information for payroll and personnel as requested.
  • Manages the delivery of employment related training and development by working proactively with managers to identify training needs. Identifies appropriate resources to deliver training and conducts some training programs. Evaluates training effectiveness in Auxiliary Enterprises' multicultural setting.

Other Functions

  • Contributes to the creation of a respectful, inclusive environment that is supportive of diversity.
  • Understands Title IX, Clery, Conflicts of Interest policies and other compliance requirements.
  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
  • Uses access to sensitive and/or not yet public university related information only in the performance or the responsibilities of position and exercises care to prevent unnecessary disclosure to others.
  • Perform related duties as assigned or required to meet department, executive area, and university goals and objectives.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor's degree in Human Resources Management, Business Administration, Psychology or related discipline.
  • 6 years of related human resources experience with at least 3 years in a supervisory capacity.
  • A demonstrated knowledge of recruitment, payroll, employee relations, and compliance, training and development, benefits and compensation knowledge. Working knowledge of federal and state laws pertaining to employee relations.
  • Ability to provide leadership for HR planning; ability to develop departmental goals, objectives and systems and employee labor relations in a unionized environment.
  • Ability to respond effectively to the most sensitive inquiries or complaints. Excellent negotiation and mediation skills.
  • Demonstrated proficiency in Microsoft Office suite or other similar programs. Experience with HR information systems.
  • Ability to communicate effectively, in writing and verbally, with all levels of employees and management; demonstrated skills in problem analysis and resolution.
  • Ability to work occasional night and weekends and be on call for employee matters.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • SPHR or PHR certification.
  • Experience with PeopleSoft, PageUp, and Kronos.

Work Schedule

Monday - Friday, 8:30 am - 5:00 pm.

Salary Information

Salary commensurate with experience and skills.

Special Instructions to Applicants

Along with your application, please submit a cover letter, resume and contact information for three professional references. The posting may remain open until the position is filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Jan 20 2022 Eastern Standard Time
Applications close:


The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.


Find Us
Whitmore Administration Building
United States
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert