PG191337EP

No

Regional Manager Northeast

$75,000 - $78,876

Monday - Friday; 8 AM - 5 PM

Greenville, NC

Industry Expansion Solutions

The Industry Expansion Solutions is a major component of the State’s economic development operation by diffusing engineering, science, knowledge and technology to North Carolina industry, business, and public agencies for the enhancement of quality, productivity, and environmental protection. This is accomplished by utilizing professional education and technical assistance that meet the needs of business, industry, and healthcare professionals. Advocating the use of engineering science and technology through best practices promotes corporate growth and the creation of quality products and services.

Major responsibilities include but are not limited to the following:

• Overall: The Regional Manager is responsible for developing relationships with clients in a variety of industries by connecting with key decision makers and stakeholders. Regional Managers coordinate with customers and internal teams to ensure the timely and successful delivery of solutions according to customer needs. The Regional Manager establishes and develops client accounts to initiate and maintain long-term relationships. The Regional Manager is familiar with a variety of the sales concepts, practices and processes. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.
• Technical Service: The Regional Manager is the front line representative for IES with clients. The Regional Manager identifies leads and responds to leads that come to IES in a variety of ways. The Regional Manager reaches out to the client with the goal of assessing the clients’ needs and to provide solutions that will meet these needs. This includes, but is not limited to, facilitating groups for identifying/solving problems, collaborating with appropriate entities to meet project objectives/requirements, assigning and/or performing project follow-up activities and presenting project findings/recommendations. The Regional Manager’s objective is to be a Trusted Advisor to the client to ensure optimal outcomes are achieved. This requires understanding the client’s business and pain points, through a variety of assessment tools. Then offering solutions that are provided by IES or our partners. The Regional Manager must be comfortable interacting with all levels within an organization, including C-level executives.
• Partnerships: The Regional Manager is responsible for being the IES contact for specific region(s) within in North Carolina. This responsibility includes visiting businesses, establishing contacts with community colleges, regional economic developers, community leaders, state leaders and establishing long term relationships. The Regional Manager will attend meetings, generate presentations and provide information on IES services as needed.
• Leadership: The Regional Manager is responsible for one or more geographic regions in North Carolina. There is latitude given to manage the region in the most effective manner to meet the established goals for the region. The Regional Manager may occasionally be asked to assist with recruiting IES staff.
• Promotion: The Regional Managers promotes all IES and MEP services, not only for a specific product area, but for the entire range of services to support IES clients. The Regional Manager must understand the services IES offers in order to advise clients on the best options to achieve their desired outcomes. This is achieved by being educated on the services offered and through onsite visits, networking, presentations, marketing materials, educational programs.
• Economic Impact: The Regional Manager supports the efforts to administer an objective evaluation system that measures the impact of IES programs for the economic benefit of our clients and state of North Carolina. This includes ensuring the client understands the economic impact of the services from the beginning, then confirming the economic impact after services have been provided. The Regional Manager supports both the survey process and the production of annual or other reports of program impact that is distributed to stakeholders at the federal, state and local levels.
• Administration: The Regional Manager has administrative duties that include proposal development, entering data/information into IES’ CRM system, submitting travel authorizations/reimbursements, managing their schedule and generating reports as needed. This position is required to regularly attend meetings and travels as required by the client, Product Leader, Director/Manager and the IES Executive Director.

• This position typically provides front line day to day contact with IES’s clients and partners by interacting and providing IES services in both public and on-site locations.
• This position will also provide support so that IES may reach its stated short term and long term goals.
• The Extension Specialist will exercise broad guidance over designated technical product(s) regions, and support activities under the leadership of the Executive Director and advisement of Senior Leadership using established policy as guidance.
• The Extension Specialist will exercise discretion and judgment when making a decision. Standard NCSU and IES guidelines, practices and policies will be followed for routine work. Normal and authoritative advice will be sought to insure an informed decision.
• Perform other related duties as assigned.

• Bachelor’s degree in business administration, marketing, sales or another similar field.
• 4 years of business to business experience.
• 5-10 years of industry experience
• Documented experience in the application of good business practices and ethics.

• Must live in the geographical area they work in.
• A strong work ethic and a willingness to travel.
• High proficiency in the use of a personal computer/Tablet.
• Excellent verbal and written communication skills to communicate product ideas and business impact to clients.
• Solid project management skills.
• Time management and multitasking skills in order to handle multiple tasks and clients at once.
• Understanding and proficient in the use of a CRM system.
• The physical ability for a wide range of activities.
• Ability to build strong client relationships to maintain old business and acquire new customers.
• Ability to collect and analyze data concerning consumer behavior to understand changing needs.
• Strong organizational skills and attention to detail.
• Exceptional analytical skills for analyzing client data.
• Establishing and negotiating client payments to ensure the payment fits within the client’s budget and is equivalent to how much work the client’s receiving.
• Ability to monitor client communication and promptly respond to calls and emails.
• Ability to maintain records for client accounts and audit them regularly.
• Strong communication and listening skills.
• Ability to collaborate with a variety of different departments to better serve the clients’ needs, such as the marketing department.
• Ability to search for, pitch to and attain new client accounts.
• Ability to sell additional products and services to existing clients.

• Advanced negotiation skills.
• Experience with customer service, community relations, continuing education, marketing execution, or manufacturing.
• Experience in business to business sales and marketing.
• Recent experience with Salesforce or other CRM tools.
• Recent Experience with Google Products to include Gmail, Google Calendar, Google Docs.
• Master’s degree in business, finance or leadership.
• 10 – 15 years of Manufacturing or related business application of continuous improvement programs or leadership.

- Valid NC driver’s license or the ability to obtain within 60 days of hire

Yes

No

11/08/2021

Open until filled.

In addition to your application please submit a resume, cover letter, and the contact information for at least three (3) professional references.

00062696

EHRA Non-Faculty

1.00

12 Month Recurring

Non Mandatory - Adverse Weather

Non Mandatory - Emergency Event

No

140701 - Industry Expansion Solutions

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.