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Administrative Secretary - Nursing Office of Student Services

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Position Information: Description

The mission of the College of Nursing & Professional Disciplines (CNPD) is to prepare future leaders, to advance human well-being and to improve quality of life for diverse populations, with an emphasis on rural communities in North Dakota, the region and beyond, through the provision of high-quality innovative inter-professional education, research and service. The college consists of the departments of Nursing, Nutrition & Dietetics, and Social Work. For this position, we are looking for an Administrative Secretary in our Office of Student Services (OSS) for our Nursing department. The Office of Student Services provides admission and advising assistance to prospective and current students in addition to providing support and reporting to faculty and staff of the college.

Position Benefits

Benefits include single or family health care coverage (UND pays the full premium), $12,000 in basic life insurance, employee assistance program, retirement plans with generous employer contributions, annual & sick leave in addition to 10 paid holidays.

Optional benefits include supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

UND also offers an employee tuition waiver and a variety of professional development opportunities.

Find out more about UND's great benefits and perks here!

Duties & Responsibilities
  • Reception and Traffic Management
    • Greet, welcome and provide a positive customer service oriented experience (in person, via telephone or via email) to all visitors and clients (students, staff, faculty) of the Office of Student Services (OSS).
    • Provide information, direction and answers to basic questions verbally and/or in writing when possible.
    • Ask customers qualifying questions to determine correct referral.
    • Orient students to drop-in and appointment making procedures and assist as necessary.
    • Receive and process incoming forms.
    • Maintain master calendar.
    • Other duties as assigned.
  • Program Support
    • Serve as liaison with university and/or online program management staff regarding documentation, records management and student verification requirements.
    • Provide support to advising staff regarding database, records and appointment management.
    • Assist in the processing of admission applications and associated documentation.
    • Manage DocuSign process through the creation, distribution and collection of all required forms.
    • Develop and manage communication plan for OSS.
    • Assist in dissemination of admission letters and other communications.
    • Administer exams required for admission.
    • Assign newly admitted students to an OSS advisor.
    • Create, maintain and distribute electronic advisor list to department chairs and update in Campus Connection.
    • Update graduate progression sheets each semester and as necessary.
    • Process graduate admission applications
    • Monitor and update tracking spreadsheets
    • Track and update graduate progression sheets
    • Ensure undergraduate and graduate listservs are up to date and updated as necessary
    • Help track student progress - create and update spreadsheets as necessary
    • Assist with graduate student letters
    • Provide support with scholarships - sending letters, tracking thank you notes and any other related requirements
    • Assist with events - orientation, pinning and prospective student visits
    • Other duties as assigned.
  • Records Maintenance
    • Monitor and maintain electronic copy student records, ensuring compliance with university and legal requirements.
    • Monitor and record student admission deposits.
    • Manage all electronic records and attend trainings when necessary.
    • Ensure all records are being recorded properly into electronic format.
    • Periodically audit electronic records.
    • Other duties as assigned.
  • Student Worker Supervision
    • Coordinate schedules and work assignments for student workers.
    • Monitor student worker performance and provide feedback to Director.
    • Other duties as assigned.
Required Competencies
  • Strong customer service skills and positive attitude.
  • Ability to manage multiple tasks and projects, prioritizing as needed.
  • Highly organized, self-directed and motivated
  • Strong attention to detail
  • Demonstrated proficiency in written and verbal communications.
  • Effective communication with diverse groups of people
Minimum Requirements
  • Associates degree in business-related field or equivalent experience
  • Two years of administrative experience
  • Experience supervising others
  • Experience with Microsoft Office software, especially with Excel
  • Successful completion of criminal history records check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications
  • Experience in academic setting
  • 3 years of administrative experience
  • Experience with database technology
Minimum Hiring Salary/Position Classification

$35,000+ annual, dependent upon experience, non-exempt, full time, benefited

Work Schedule/Start Date

Normal work schedule is Monday - Friday, 8am-4:30pm

To Apply

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

Please include the following materials: 

  • Cover letter
  • Resume
Additional Information

To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.

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