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Student Success Coach

Elgin Community College
Elgin, IL

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Administrative Jobs
Institutional & Business Affairs, Athletics
Employment Type
Full Time
Institution Type
Community College
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Job Details

Job no: 494047
Position Type: Full-Time
Location: Elgin, IL
Experience Level: Mid-Level
Categories: Academic Support
Role: Student Success Coach

As a result of the Covid-19 Delta Variant, the Governor of the State of Illinois has issued Executive Order 2021-20 (Covid-19 Executive Order No. 87), to include mandatory COVID vaccines or submission to weekly testing for higher education faculty, personnel, and college students, as well as issuing an indoor mask mandate for all. By choosing to apply, I acknowledge and understand that upon employment, Elgin Community College (ECC) may require proof of vaccination or weekly testing as required by this mandate.

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Must be willing to work a flexible schedule to meet the needs of the department.

Rate of Pay:

This position is a grade 14 with a minimum of $49,575. Salary offer will be commensurate with the education/experience, in alignment with the College’s compensation philosophy, and the current CBA, if applicable.

FLSA Status:


Grant Funded:


Job Summary:

An employee in this classification performs work of moderate difficulty by engaging in long-term and intrusive collaboration with students, helping them navigate through—and triumph over—personal and academic challenges, articulate goals, craft a pathway to achieving them, and cultivate the knowledge and skills needed for academic, career and personal success. Work is distinguished by the ability to provide individualized support, guidance, accountability, and encouragement to students throughout their academic journey. Direction is received by the assigned manager.

Required Knowledge, Skills & Abilities:

1. Bachelor's degree in education, human services, psychology or related field with a minimum of one year work experience in an educational setting working directly with students or an equivalent combination of training and experience.
2. Good knowledge of a student-centered and equity-minded approach to coaching.
3. Considerable skill in problem solving and research.
4. Considerable skill to proactively and independently manage a caseload of 200+ students
5. Considerable skill in working independently and as a team; with the ability to determine approach for completing work based on guidelines.
6. Considerable skill in the use of the Microsoft Office Suite, including but not limited to Word, Excel, Access and Publisher
7. Considerable skill in independently organizing work to meet established deadlines while maintaining attention to detail and accuracy with the ability to respond to changing goals and priorities.
8. Considerable skills in verbal and written communication.
9. Considerable skill in interpersonal interaction to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.
10. Working skill in operating a personal computer, applicable software and peripheral equipment as well as learning and adapting to new and updated programs and technology.
11. Must be available to work a flexible schedule, including evenings and weekends when required by the department’s needs.

Desired Knowledge, Skills & Abilities:

  1. Masters degree
  • Work experience in a community college.
  • Good knowledge of Ellucian Colleague, Desire2Learn (D2L), and CRM Advise.
  • Essential Duties:

    1. Manage and coach a caseload of assigned students through positive responsive relationships. Maintain a holistic view of students’ progression, proactively monitoring their progression toward academic and career goals alongside creating a supportive, encouraging relationship. Utilize appropriate technology; maintain accurate tracking data and notes for each assigned student.
    2. Provide time-based interventions and coaching to students; support students in identifying and addressing problems and connect them with appropriate support services. Teach students how to navigate campus and community resources. Empower students to advocate for themselves effectively. Proactively identify and eliminate student-success barriers, including but not limited to challenges with maintaining fidelity to an academic program; limited access to resources and technology; equity and accessibility challenges, difficulty with transitioning to the workforce or a four-year university; financial hardships; food, housing, and/or transportation insecurity; and challenges with personal skills (e.g., goal-setting, time management, study skills, test-taking strategies, self-advocacy, mindset, etc.).
    3. Engage and support students outside of appointment times within working hours.
    4. Work collaboratively with academic advisors and other Student Success Center staff; serve as a liaison amongst students, faculty and Student Success Center staff.
    5. Utilizing all available methods, communicate with students within your caseload based on student needs and comfort level; develop a flexible and personalized communication plan.
    6. Conceptualize, implement, and assess new intervention techniques and services, programs and/or initiatives that would benefit students’ progress; support continuous quality improvement activities related to student retention and completion.
    7. Develop and provide education, training and/or workshops on topics related to student success to students, co-workers and other college personnel and groups.
    8. Provide coverage for Student Success Coach colleagues during times when the department is short-staffed or experiencing an increase in appointments or project requests.
    9. May be assigned to an area of specialty, including but not limited to academically vulnerable populations, students with disabilities, or students pursuing degree specific programs or course sequence, while demonstrating an understanding of the role of other existing student support services.
    10. Follow all college policies, rules, regulations and guidelines as they relate to this position. Adhere to grant guidelines and complete timely and accurate reports related to the grant.
    11. Maintains required training, licensure and/or certifications
    12. Maintains confidentiality of privileged information and adheres to applicable privacy laws
    13. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
    14. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
    15. Adheres to department guidelines for attendance and punctuality

    Other Duties:

    1. Perform other job-related duties as assigned which pertain to the job description.
    2. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

    Physical Demands:

    Sedentary (up to 10 lbs occasionally, sitting most of the time)

    Visual Acuity:

    Close visual acuity (e.g. computer, assembly)

    Work Environment:

    Moderate noise

    Environmental Conditions:

    Typical office or administrative

    Current SSECCA Union Member Information:

    The initial posting date for this position is 01/18/2022. Elgin Community College Support Staff Association (SSECCA) members that apply by 01/25/2022 and meet the posted minimum qualifications will receive full consideration.

    Equal Employment Opportunity Statement:

    Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

    In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.

    Advertised: January 18, 2022 Central Standard Time
    Applications close: Open until filled


    Working at Elgin Community College 

    Elgin Community College offers 2,000 courses to choose from and services that fit the lifestyles of busy adult learners. Every semester, 6,000 returning adult students take classes at ECC. Their average age is 28, and 80 percent of them are taking one or two courses per semester.

    ECC is in the education and training business which means better business for employers and employees. ECC offers relevant and economical professional continuing education, custom business training, and services forsmall business through the corporate and continuing education division of ECC. Students can select from an array of exciting and in-demand topics that allow them to gain the confidence to embark on a new career, start a small businesses, or convert a personal interest into a paid endeavor. Skilled, professional sales representatives work directly with companies and area employers to assure that presentations developed are custom designed. Instructors with real-world know-how, experienced at working with adults, teach the classes. Applicable state training incentives are used to keep programs cost-effective.


    ECC Campus: Thirteen buildings grace a picturesque 217-acre campus. It's a modern network of buildings where learning is enhanced by the latest equipment, Internet and wireless access and computer instruction across the curricula. ECC is outfitted for the future and continues to grow to meet the ever-changing needs of our students.

    Streamwood Center: In 1998, the college and Village of Streamwood remodeled the lower level of Village Hall to include computer and general purpose classrooms. Classes offered there make it easier for those who live in the eastern portions of ECC’s district to attend college.

    Satelitte Campuses: ECC holds classes throughout the northwest suburbs at off-campus locations scattered across the district. Whether it is a medical center where ECC nursing students assist in patient care, a fire station where students transform into prospective lifesavers, or a nearby forest preserve where bird watching takes over on Saturday mornings, ECC classes are somewhere nearby.

    Employment at ECC

    ECC provides a work environment that is characterized by the shared values of excellence, freedom of inquiry, equity, ethical practices, accountability, respect for diversity and community engagement. 

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