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Dental Front Desk / Call Center Operator, School of Dentistry, 80010

University of Missouri-Kansas City
UMKC Hospt Hill Campus

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Administrative Jobs
Institutional & Business Affairs, Health & Medical Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Title: Dental Front Desk / Call Center Operator, School of Dentistry, 80010
Location: UMKC Hospt Hill Campus
Full/Part Time: Full-Time
Job ID: 40124
Hiring Department The UMKC School of Dentistry serves as a leader in the advancement of oral healthcare through exceptional educational programs, scientific inquiry, patient care and service to society. For more than a century, the school has led the way by preparing the next generation of oral health care professionals, conducting cutting-edge research, and delivering high-quality care to patients. Our program is the only public dental school in Missouri and our alumni account for roughly half of all practicing dentists in Missouri. Our key values include:
Job Description The Dental Clinic at UMKC School of Dentistry is seeking an experienced, customer service focused individual to join our collaborative, fast-paced clinical environment. With responsibilities at both front desk and call center areas, individuals in these positions are the first point of contact for Dental School patients, visitors, faculty, staff, and students and are responsible for greeting, updating patient medical records, and providing the necessary information need to be seen in the clinic.

Front Desk Duties

Located at the main information desk, duties include but are not limited to:

    Checking in patients for their appointments at time of arrivalProviding clear direction to patients, visitors, faculty, staff, and students and ensuring all questions are answered (e.g., where to park, providing directions within the building, and escalating questions to supervisors when appropriate.)Ensure the front desk is neat, presentable, and equipped with all the necessary suppliesWorking cross-functionally with individuals and teams including patients accounts, team clerks, oral surgery, dental assistants, faculty, and studentsReview, update, and reasonably comprehend information contained patient charts/recordsInput patients’ information into the computer system Scan patients' I.D. into the system/update charts when neededAssign doctor codes when needed/end dates on chartsProvide doctors notes for work or schoolRelay rationale for appointments which are cancelled or changedPage students and/or doctors, as neededPrint daily student and screening list
Call Center Duties

Located in the telecommunications office, duties include but are not limited to:

    Answering incoming local, long distance, and inter-campus telephone calls and make proper connections.Place outgoing and interoffice callsRecord pertinent information concerning conference, credit card and overseas calls.Receive and respond to emergency calls, record necessary information, and notify appropriate personnel.Maintain daily call schedule.Assist in the maintenance of paper assignments and maintenance of records.Provide routine non-technical information upon request and/or refer to appropriate area.Provide telephone service functions such as coverage for vacated positions in call center.Make direct calls to telephone company to report service problems.Will use computer to schedule patient appointments.

Message Center Duties

Located in the telecommunications office, duties include but are not limited to:

    Review, update, and reasonably comprehend information contained patient charts/recordsInput patients’ information into the computer system for appointmentsEnsure the message center is neat, presentable, and equipped with all the necessary suppliesRelay rationale for appointments which are cancelled or changedProviding clear Information to patients’ and ensuring all questions are answered (e.g., fees for screening appointments, providing email address for x-rays, where to park, escalating questions to supervisor when appropriate.)Transfer incoming and outgoing calls within the buildingProvide coverage for positions in call center/front deskMail out screening letters to patients, note charts if mail was returnedWorking cross-functionally with individuals at the front desk

Minimum Qualifications
  • High school diploma or equivalent
  • At least 5 years of experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications
    At least 1 year of experience working as a receptionist, front desk or call center representative or in a position with related duties in a medical or dental environmentAbility to balance multiple tasks simultaneouslyBilingual candidates (English/Spanish) are encouraged to applySuccessful applicants will be patient, team players, who are reliable and focused on providing exceptional customer service.
Full Time/Part Time

Full time, 40 hours/week


$13.27 - $17.00 per hour, commensurate with education and experience.

Application Deadline

Review of applications will begin immediately; position will remain open untill filled. Apply today!

Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Note, you must provide a description of job duties for each Work Experience entry on your application. Please carefully review the application instructions section of our Careers page prior to submitting your materials.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.


To read more about Equal Employment Opportunity (EEO) please use the following links:

UMKC Statement on Diversity

UMKC values diversity as central to its mission as an urban-serving research university and as a driver of excellence in teaching and learning. UMKC embraces a broad spectrum of diversities, including race, ethnicity, culture, nationality, gender, age, sexual orientation, disability, linguistic ability, learning style, religion, socioeconomic and veteran status, life experiences, educational level and family structure. For more information on our diversity mission, visit the Office of Diversity and Inclusion website:

UMKC is the largest comprehensive, fully accredited university in the Kansas City area. Our students come from all 50 states and over 85 countries, enriching our community with diverse perspectives. With more than 125 academic areas, our students have a lot of opportunities to explore on their way to discovering and creating their perfect career. We are at the heart of a thriving urban area where the city’s life and energy influence everything that happens here. We are Kansas City’s university and we can’t wait for you to join us! Find out more about UMKC in the About UMKC section of our website.

Details about UMKC’s community and the benefits of being an employee can be found on our careers page.

Vaccination Statement

A completed COVID-19 vaccination series is required unless exempted for medical or religious reason.

Benefit Eligibility Why UMKC?

We offer full benefits that start day one, generous paid time off, paid winter break, and continuing education benefits. Visit our Total Rewards page to learn more.

Compensation Calculator

This calculator is a decision-making tool for prospective employees considering a career with the University of Missouri (UM) System. Compensation is bigger than just the salary you earn. It includes how much the university subsidizes your insurance, what kinds of retirement plans are available to you, the number of paid leave days you can earn, and more. Use this calculator to help compare your current compensation with what UM can offer.

Also, explore the Total Rewards website to learn more about the rewards package we offer to acknowledge our employees as the university's most important resource.

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