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International Student/Scholar Advisor Sr. - Inbound Exchange Students

Northern Arizona University
Center for International Ed

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job Title: International Student/Scholar Advisor Sr. - Inbound Exchange Students
Location: Center for International Ed
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605977
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information

To receive full consideration, please:

1) complete the standard online NAU application

2) submit a cover letter and resume and

3) a 300-500 word diversity statement on how you have contributed to a respectful and inclusive environment in your previous positions.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

Come join our team of more than 40 full-time, part-time, and student staff representing five continents and 16 native languages! Be part of Northern Arizona University’s vision of educating students to adapt and respond to global issues.

The International Student/Scholar Advisor for inbound exchange students is located in International Student & Scholar Services, and works directly with students, faculty, and staff to create and support a successful and positive experience for inbound non-degree exchange, dual-degree exchange, and short-term program students. This position requires regular liaising with NAU campus partners and the CIE Divisions of Education Abroad, Interdisciplinary Global Programs, Asia Academic Engagement, International Student Retention & Inclusion, CIE Operations and Strategic Global Initiatives to support continued constructive relationships with partner institutions, promote education abroad opportunities on the NAU campus and develop educational interactions between domestic and international students.

International Student and Scholar Services (ISSS) works with inbound international students from the point of program nomination/application, during Orientation, and then acts as their guide and advisor throughout their time on NAU's beautiful Flagstaff Mountain campus to help them navigate immigration regulations, academic adjustments, and cultural integration. ISSS also works with university departments to bring J-1 scholars and international employees to campus, enhancing research environment on-campus and supporting a positive experience in Flagstaff. NAU is ranked in IIE’s Open Doors within the top 200 US institutions for international student enrollment and proud to host over 1200 international students from more than 80 countries. We are pleased to serve such a diverse student population.

Job Duties:
Coordination of inbound, current and departing students - 30%

  • Support incoming exchange students from the point of nomination, until returning home including but not limited to: navigating application process, initial immigration document issuance, course registration, immigration advising, support for arrival weekend and orientation, assistance with forms, proctoring exams, routine check in, transcripts, etc.
  • Communicate current university policies, student nomination and admission processes/deadlines with NAU partner institutions around the world.
  • Act as ISEP incoming student coordinator, communicate with ISEP, support application process, and report balances to EA Director.
  • Track, coordinate and finalize award status of NAU exchange student scholarships and financial commitments.
  • Liaise with Center for International Education functional divisions to ensure holistic coordination and communications across the divisions as it relates to exchange, and short-term students and specifically Education Abroad through meeting attendance, exchange balance tracking, partner communications and recruitment travel on an as needed basis.
  • Act as liaison with CIE partner departments, specifically Academic Advising, Residence Life, Student, Dining Services and Departmental Account Services.
  • Provides training to ISSS team and university partners on the specific needs of specific int'l student populations.
  • Act as a back-up for ISSS scholar and employee functions as needed.
  • Supports response to crisis situations involving students as requested by ISSS Director and/or Assistant Director.

SEVIS Compliance - 30%

  • Independently prepares J-1 immigration documents for new initial, and continuing students.
  • SEVIS compliance - creating records, mandatory reporting, maintenance of status, employment authorization, departure notification, mandatory orientation, DoS incident reports.
  • Interpret J-1 regulations to develop institutional policies and procedures together with the ISSS team.
  • Ensures institutional compliance through serving as an Alternate Responsible Officer.
  • Mandatory reporting within regulatory deadlines to ensure university SEVIS compliance for new and continuing students through the use of Sunapsis, Peoplesoft, Salesforce and other technology platforms.
  • Maintains data integrity in Sunapsis and Peoplesoft to support university regulatory compliance.

Student Advising (immigration primary, culture, university, etc.) - 25%

  • Independently advise students on academic support resources, university resources, adjustment issues, personal and family concerns, and in emergency situations.
  • Advise students on life events impacting immigration status and impacts of choices on legal status, also used to inform mandatory SEVIS reporting requirements.
  • Act as an academic advisor to all incoming exchange students and facilitate full-time course enrollment with academic advising teams.

Programming to support inbound J-1 students - 10%

  • Develop and support comprehensive programming with a goal of providing integrative support services for inbound exchange and short-term students to support a robust and positive experience at NAU.
  • Independently plans, leads and evaluates programming efforts meeting requirements of J-1 visa program.
  • Support peer mentorship program between inbound exchange/short-term students and NAU domestic students.
  • May act as advisor to NAU International Club, iFriends or other clubs/programs.

Other - 5%

  • Other duties as assigned, as required by unit needs.

Minimum Qualifications
  • Undergraduate bachelor’s degree.
  • 3-5 years of relevant experience.
  • Any equivalent combination of experience, training and/or education.
  • US citizenship or lawful permanent residence status (necessary to qualify as a DSO and ARO).

Preferred Qualifications
  • Masters degree in relevant field.
  • Cross-cultural oral and written communication skills.
  • Experience working with diverse populations.
  • Strong computer and data management skills.
  • Experience with issues specific to international student populations and communicating the needs of the international community with academic and campus support services.
  • Demonstrated leadership in student success driven programming.
  • Experience living abroad.
  • Fluency in a language other than English.
  • Experience in international student & scholar services office.
  • Knowledge of US immigration regulations affecting non-immigrants in F-1 and J-1 student.

Knowledge, Skills, & Abilities


  • Knowledge of immigration law and college policies and procedures.
  • Knowledge of cultural contexts of international students to provide effective guidance and information to those unfamiliar with the US culture and educational systems.
  • Knowledge of applicable university standards, policies and procedures to remain compliant with the Department of Homeland Security and Department of State requirements.
  • Knowledge of records administration and maintenance techniques and procedures.


  • Records maintenance in SEVIS and University systems.
  • Develops and maintains good working relationships.
  • Planning, analyzing, coordinating activities, and establishing priorities.
  • Developing and implementing new strategies and re-engineering operations and procedures.


  • Ability to take "on call" duty during evenings and weekends to handle emergency situations regarding international students and scholars.
  • Balances competing priorities.
  • Communicates effectively.
  • Has problem solving, organizational and analytical capabilities.
  • Promotes a diverse, inclusive environment.

COVID-19 Vaccine Requirement

As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Salary range is $47,634 - $59,542. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

Applications received by January 31, 2022 at 11:59 p.m. will be given full consideration. Applications received after that date may be considered until the position is filled.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.


Northern Arizona University (NAU) is a public university offering undergraduate, graduate, and professional degrees of high quality and societal value.  Students are at the center of the NAU experience, which is guided by a dedicated and distinguished faculty committed to teaching, individual engagement, and research excellence.

Our educational programs are designed to prepare our students for personal and professional success after graduation.

Whether they earn their degrees at our historic Flagstaff campus, regionally throughout Arizona, or online, we prepare our students to achieve their human potential in ways that serve the state, the region, the nation, and the world.

If you can see yourself as part of a university community dedicated to its students and their success, NAU might be the right fit for you.

Find Us
PO Box 4113 Flagstaff, AZ 86011
United States
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