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IT Business Intelligence/Data Analyst I

NC State University
Raleigh, NC
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Job Details

Posting Number:


Internal Recruitment :


Working Title:

IT Business Intelligence/Data Analyst I

Anticipated Hiring Range:

Commensurate with education and experience

Work Schedule:

Monday-Friday, 8am-5pm

Job Location:

Raleigh, NC

Department :


About the Department:

Academic & Student Affairs Technology Services (DASA Tech) provides technology leadership and support to the Division of Academic and Student Affairs, and serves as the central technology unit for the entire Division. DASA Tech is responsible for technology planning, budgeting, hardware, software and service procurement, and overall technology service and support. There are 16 staff within the department organized into functional teams supporting everything from strategic consulting and planning through day-to-day break/fix and event management support within the division. The Division of Academic & Student Affairs has over 700 employees in 50 departments located on both the main NC State campus and Centennial Campus.
This position serves as a member of the Systems & Operations team in DASA Tech, which supports custom and vendor applications, and servers, for the 50 departments in DASA.

Essential Job Duties:

The IT Business Intelligence / Data Analyst I position focuses on the the system administration, production support, training and documentation for DASA software applications and enterprise instances for DASA customers. This includes GPS Advising system, Titanium, and Medicat. This position also provides support for testing, implementation and support of vendor software packages.

System Admin for Server Applications:

  • Responsible for development, testing, migration, and deployment of configurations within the servers, nightly processing jobs for demographics, financial transactions, student medical and mental health data, and SIS interfaces
  • Works with customers to adjust software and server specifications to meet the business requirements
  • Ensures compliance with University regulatory and data security procedures
  • Follow testing and migration plans to avoid unexpected repercussions to production environment

Example: Student Success GPS (an advising platform used by advisors and others campus-wide) is rolling out a major upgrade to its application and due to changes in system settings and controls this requires significant review of system settings with customer to ensure continued functionality. Upgrade was pushed to test environment and system settings were reviewed and tested ahead of production deployment. Deployment was scheduled with customer and weekend implementation is planned for weekend in December.

Production support for campus systems:
  • Responds to user support request/tickets
  • Works with customer points of contact to review functionality requests from campus users
  • Works with departments to resolve access issues
  • Interacts with vendor support services and maintains documentation of vendor interactions

Example: Create and maintain user and support documentation on DASA managed applications.

Example: Addresses service tickets related to the performance and access of the GPS system.

Example: As part of a campus-wide implementation, attends onboarding sessions with customer lead to train new users/departments on GPS Advising system.

Example: Manages the server environments for medical systems including those used within highly regulated and data secure environments such as the Orchard Lab Information Management System. This includes server and service monitoring, troubleshooting, and coordinating software upgrades in high-availability production environments.

Example: Work with the Systems & Operations team to perform routine/scheduled audits of the systems, including all backups and BC/DR processes.

Other Responsibilities:

Other duties as assigned.

Minimum Education and Experience:

Entry level with Master’s degree; or Bachelor’s degree and 0-2 years of relevant experience

Other Required Qualifications:

  • Understanding of development methodologies (Development Life-cycle) – production support by analyzing, programming/configuring and testing solutions to complex production problems
  • Strong analytical, technical troubleshooting, and debugging skills
  • Ability to manage vendor relationships and management of service/support expectations
  • Knowledge of FERPA, HIPAA, and data security standards
  • Ability to independently, quickly, and efficiently identify and solve technical problems that can impact a large number of customers
  • Skills in requirement and specification gathering for translation into system configuration/setup updates for production use
  • Experience with system administration of servers and systems both locally and cloud-hosted
  • Experience managing multiple technical projects with varying complexities and timelines
  • Excellent written communication skills, including technical and end-user documentation
  • Excellent verbal skills, including presentation of technical material to non-technical end-users, and communicating

Preferred Qualifications:

  • Experience using ServiceNow or a similar call tracking system
  • Experience with automating server and application processes through scripting
  • Ability to develop and facilitate training for end-users of applications, in both one-on-one and group settings
  • Strong knowledge of systems and networking software, security, and networking protocols
  • Experience using or a similar project management platform.

Required License(s) or Certification(s):


Valid NC Driver's License required:


Commercial Driver's License required:


Job Open Date:


Anticipated Close Date:

Open until filled

Position Number:


Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Non Mandatory - Emergency Event

Is this position partially or fully funded on ARRA stimulus monies?:


Department ID:

240110 - DASA Tech


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

NC State studentsOur 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

NC State bldg in darkOur Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

NC State building oldWith Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.

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