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IT Network Administrator II

NC State University
Raleigh, NC

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Administrative Jobs
Technology, Network & Systems Administration
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Posting Number:


Internal Recruitment :


Working Title:

IT Network Administrator II

Anticipated Hiring Range:

$70,000 - $75,000

Work Schedule:

Monday through Friday, 8am-5pm with weekend on-call responsibilities

Job Location:

Raleigh, North Carolina

Department :

Communication Technologies

About the Department:

The mission of Communication Technologies is to provide premier communication services to the entire NC State University community. The department provides communication services such as data, telephony, cable TV, video, and converged services such as IP Telephony and IP Video to over 34,000 students and approximately 8,000 faculty and staff. Supporting this continuously growing academic population is a distributed enterprise data network that provides over 75,000 network access ports with connectivity to the Internet and Internet2, 12,000 phone lines, and 4,000 cable television outlets. Communication Technologies (ComTech) is viewed as the telephony, cable television, and network service provider for the NC State University community and is responsible for designing, maintaining, and supporting the campus voice, video, and data network infrastructures and all associated components.

Essential Job Duties:

This position will be part of our Network Operations Center (NOC) team that is responsible for the implementation, maintenance, configuration, troubleshooting and support of the campus
network and all components. This includes, VPN, wireless, DDI, and general support of the routing/switching infrastructure. This position will also include support of the wired infrastructure of the Campus network, including patching and network cabling.

This position also includes the following responsibilities:

  • Support the day-to-day operations of the converged data and telephony network as a member of the Network Operations Center (NOC).
  • Troubleshoot and resolve network faults that present through the Incident Management System, Network Alarms, or incoming calls reported by customers. Additionally, required to perform Change Management as it relates to planned outages or emergency changes to the network.
  • Execute Site Dispatches when needed to troubleshoot hardware failures/replace faulty equipment in the campus telecomm rooms.
  • Utilize the varied toolsets (Fusion, EPIC, SPLUNK, NetDisco, IPAM Management via Infoblox) to manage, configure, and maintain network stability.
  • Support on-going Campus Network Projects that require the installation of switched/routed hardware and cabling.
  • Installation, configuration, and ensuring the connectivity of routers, switches, and peripherals in support of the Campus Network and required projects.

Other Responsibilities:

May be required to drive University vehicles for dispatch purposes across campus. Must have valid driver’s license to operate fleet vehicles.

Minimum Education and Experience:

Master’s degree with 1-2 years relevant experience, or Bachelor’s degree with 2-4 years of relevant experience, or an equivalent combination of education, training and relevant experience.

Other Required Qualifications:

The applicant we are seeking will have intermediate to some advanced skills in the following areas, but not limited to: networking principles including LAN, Wireless, VLANS, subnetting, IP Addressing, TCP/IP, IP Routing, OSI model, and a strong troubleshooting methodology.

The applicant must also demonstrate excellent customer service skills and written communication skills.

Preferred Qualifications:

  • Experience with ticketing systems and incident resolution in particular ServiceNow, IPAM Management through InfoBlox or other related tool or knowledge.
  • Experience in troubleshooting complex network faults utilizing Cisco switches and routers, and Aruba Wireless Controllers and Access Points.
  • Experience in utilizing the following tools: Voyance, Infoblox, ServiceNow, in support of an enterprise class network.
  • Hands-on experience with Cisco LAN Hardware, including but not limited to 3560, 3650, 4500, 6500, 9300 platforms.
  • Configure, install, troubleshoot, and maintain Aruba 7200 Series Controllers – 7240xm and 7205
  • Configure, install, and maintain Aruba Access Point appliances – Aruba 100, 200, 300, 500 series AP’s – 134, 175, 224, 315, 344, 365, 510, 515
  • Experience utilizing tools such as Fluke/Netgear or other wireless tools to determine coverage gaps and track down rogue devices.
  • Cisco Certified Network certifications (CCNA, CCNP)
  • Wireless certifications (CWT, CWNA, CWNP)

Required License(s) or Certification(s):

A valid driver’s license is required and must be maintained.

Valid NC Driver's License required:


Commercial Driver's License required:


Job Open Date:


Anticipated Close Date:

Open until filled

Position Number:


Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Is this position partially or fully funded on ARRA stimulus monies?:


Department ID:

516001 - Communication Technologies


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

NC State studentsOur 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

NC State bldg in darkOur Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

NC State building oldWith Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.

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