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Outreach Specialist (Veterans)-Advising & LifeMap (non-benefited)

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Job Details

Category:: Part Time Non-Benefited Positions
Department:: Advising & Life Map
Locations:: Boston, MA
Posted:: Jan 13, 2022
Closes:: Open Until Filled
Type:: PT No Benefits
Position ID:: 141532

About Bunker Hill Community College:

Bunker Hill Community College (BHCC) is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at several satellites and instructional sites throughout the Greater Boston area. The largest of the 15 community colleges in Massachusetts, BHCC serves some 18,000 students annually, focusing on holistic student services to ensure student retention and persistence. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry-specific training programs. BHCC is the 8th most diverse higher education institution in the United States, and is an Asian American and Pacific Islander Serving Institution. Bunker Hill is also a Hispanic Service Institution, defined as an institution that has an enrollment of undergrad full-time equivalent students that is at least 25 percent Hispanic students. Approximately 1000 international students attend from 100 countries, speaking more than 75 languages.

Living in Boston

Boston prides itself on being one of the most livable cities in America. Twenty-one diverse neighborhoods offer more than 600,000 residents the opportunity to taste, touch, and experience things from all over the world. Neighbors benefit from exceptional medical facilities, vibrant neighborhood business districts, and a solid network of parks, community centers, and libraries. For more information about Boston go to:

Job Description:

Advising & LifeMap is a team of advisors, success coaches, student mentors, and administrators who support and guide students to reach their academic, career, transfer, and personal goals. As part of this mission, we are seeking an Outreach Specialist to guide and support Veterans who have stopped attending college with creating a plan to re-enter BHCC and complete their degree or certificate. Under the supervision of the Director of Advising & LifeMap, the Outreach Specialist will utilize equitable practices to assess and meet individual student needs and assist with the development of meaningful academic and personal goals that are connected to a career (and when appropriate transfer) plan.

Specific Duties:

  • Demonstrate multicultural competence (including an awareness and understanding of historically minoritized populations) and maintain an educational and work environment that affirms commitment to equity, diversity, and inclusion.
  • Provide consistent and accessible case management support to re-engage and retain students.
  • Serve as a department resource and liaison for the Veteran Center.
  • Build relationships with students and staff to support the student's movement along their educational pathway through direct referrals, progress checks, and proactive intervention.
  • Collaborate with Veterans Center and coaches to develop and implement innovative retention activities.
  • Assist students in clarifying educational, career, and life goals; help students to develop individualized academic, career and transfer plans.
  • Work closely with the Veterans Center and Institutional Research to gather, analyze, and interpret data to monitor students' progress.
  • Collaborate with Peer Navigators to answer student questions and provide selfservice assistance via WebEx.
  • Maintain a clear understanding of programs of study, requirements, and aid eligibility.
  • Participate in college meetings, community engagement, and outreach activities as needed.


  • Master's degree in Education, Counseling, Psychology or a closely related field; with two (2) years of experience and/or training involving college admissions, academic advisement, career development, or an equivalent combination of education, training and experience.
  • Proficiency in student information systems and technology as well as MS Word, Excel, and Outlook.
  • Excellent, demonstrated verbal and written communication skills.
  • Proven ability to work with a diverse faculty, staff and student population.
  • Demonstrate and possess a strong understanding of cultural competency and ability to communicate effectively to different audiences.
  • Demonstrated experience working with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical and learning abilities, and a commitment to an inclusive and equitable working/learning environment.
  • Ability to maintain confidentiality, think critically, and exercise independent judgment.
  • Capacity to multi-task, prioritize, and balance a heavy workload.

Preferred Qualifications:

  • Ability to work Saturdays during peak registration periods.
  • Experience using live chat software.
  • Experience working in a community college.
  • Written and spoken proficiency in more than one language.

Additional Information:

Salary: $30.03/hr @ 18.5hrs./wk

Please Note: This is a temporary position dependent on grant funding.

Review Date: open until filled

Application Instructions:

Effective January 3, 2022, all Bunker Hill Community College employees will need to show proof of COVID-19 vaccination, unless granted an accommodation.

To be considered for this position please upload the following documents to your account:

  • Resume
  • Cover Letter

Please be sure to address the Required Qualifications in your documents.

If you need assistance applying through this website please contact our online Help Desk HERE


Bunker Hill Community College (BHCC) is a multi-campus urban institution, its main campus situated in the historic Charlestown neighborhood of Boston, Massachusetts. A second campus is located in nearby Chelsea, Massachusetts; five satellites are located in the local communities of Cambridge, Chinatown, Revere, Somerville and Boston’s South End.

Founded in 1973 by the Commonwealth of Massachusetts, BHCC enrolls more than 8,100 students in day, evening, weekend, web-based and distance learning courses and programs. The College offers more than 68 associate degree and certificate programs that prepare students for successful employment and transfer to four-year universities. Internationally recognized for development of individualized and alternative methods of instruction, BHCC is a leader in distance-learning technologies that enhance and strengthen the learning environment. The College also has expansive course offerings in English as a Second Language and Adult Basic Education.

One of the largest colleges in the state’s community college system, BHCC incorporates multi cultural and international perspectives in its courses, programs and institutional climate. With students from 90 countries, and students of color comprising more than half of the student’s population, BHCC is one of the more diverse and cosmopolitan colleges in New England. The average age of students is 28, nearly two-thirds are women and the majority of students work while attending college. An expansive array of student services supports the varied needs of the BHCC students.

A leader in workforce education, the College’s academic and technical programs offered at two campuses, five satellites and through distance learning models, reflect the workforce of the local and regional economy. The additional resources of the Workforce Development Center and ACT Center further support the Greater Boston communities’ employment training needs. 

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