Details:

Level: Educational Assistant
Hours: Part-time up to 17 hours per week
Closing Date: Continuous Recruitment-Filled on an as-needed basis

Location:
Multiple Colleges (Current need at Quinebaug Valley CC, Danielson, CT)

CT State Community College Mission:

Connecticut State Community College (CT State) provides access to academically rigorous and innovative education and training focused on student success. The College supports excellence in teaching and learning, makes data-informed decisions, promotes equity, advances positive change for the students, communities, and industries it serves, and awards associates degrees and certificates.

CT State Community College Vision:

CT State will be recognized for exceptional student success, educational leadership, and transformative collaboration with business and industry, government, educational, and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

The CSCU system commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date:

Continuous open recruitment,

Application Deadline:

Filled on an as-needed basis, depending on specific college needs. Applications will stay active for 1 year.

Position Summary:

The Library & Information Technology (IT) Education Assistant is responsible for supporting students, faculty, and staff primarily in the open lab, classrooms, and the library. This is a student-facing position which provides first level technical support and oversees students’ use of computer equipment and study spaces. The incumbent should have a high degree of courtesy, cooperation and genuine interest in assisting others.

Incumbents must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.)

Minimum Qualifications:

Associate's degree in an appropriately related field or a combination of education, training and experience which would lead to the competencies required for successful performance of the position's essential duties.

Successful Candidate must have or must possess:

• Experience troubleshooting basic level tech questions from students, faculty, and staff
• Experience troubleshooting printer problems and follow machine prompts to clear paper jams
• Experience with library search tools.

Substitutions Allowed:
Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for compelling reasons.

Preferred Qualifications:

• Two (2) years of related experience.
• Direct-service experience in a library setting.

Example of Job Duties:

Under the direction of the Director of Library Services or Information Technology, or other administrator the incumbent is responsible for providing the necessary support and oversight to maintain opens service hours for the computer and library through these essential functions:

• Opening and closing the computer lab or library.
• Cleaning and replenishing printing supplies.
• Answering the phone and virtual chat services; providing support and referring calls that need higher expertise.
• Troubleshooting basic printer problems and following machine prompts to clear jams.
• Transporting laptop carts and technology equipment.
• Circulating library materials.
• Basic level tech support and support for students utilizing library resources.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description. Candidate may perform some or all of the job functions.

Salary:
$30.31 hourly.

Application Instructions:
To apply you must submit a cover letter and resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

CSCC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: Nicholas D'Agostino Manager of Affirmative Action, Diversity, and Inclusion Ndagostino@commnet.edu

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F