Tech/AV, IT Support Services

Job Details

  • Pittsburgh, PA, USA
  • Full Time
  • Email Me Similar JobsEmail Me This JobTech/AV, IT Support Services

    Chatham University's Information Technology Services is looking for a Tech/AV. The Tech/AV is a member of the IT Support Services team. The Tech/AV works with the Manager, IT Support Services and Manager, Technical Services/AV to assure service and support for the campus community.


    They will be responsible for supporting all levels of campus users, located at multiple campus locations, in the use of technology resources.

    Additional responsibilities include:

      Answering telephone support calls, emailed support issues, and walk-in questions as part of the campus IT Support Services. Visiting user locations when necessary and conducting repairs, hardware/software support and user training on campus systems. Acquiring technical certifications in repair of campus used hardware. Delivery and setup of classroom media equipment. Setting up for campus event (microphone, speakers, projection, etc). Periodically attending campus events that may occur during evenings and on weekends. Working closely with the other ITS staff to ensure users are receiving the best service and support possible.


      Bachelor's degree in Information Technology or Computer Science or related discipline or equivalent work experience.Competence using PC and MAC computer hardware and software in classroom, lab, office, and residential settings.Broad knowledge of information technology including networking, file management, Microsoft Office applications, Internet and email systems.Basic troubleshooting skills in Windows and MAC hardware and software.Ability to convey information over the phone, in-person and in writing.Ability to convey information through training sessions.Technical writing skills to document instructions for users.Good organization and communication skills.Ability to remain calm and professional in stressful situations.Ability to have a flexible schedule, work nights and weekends, when necessary.
    The AV Technician provides essential services to the Chatham community and requires:

      Flexibility with working hours, including weekends and evenings.Ability to work independently with minimal supervision.Easily adaptable and able to learn new skills.English fluency required; fluency in other languages helpful.

    To Apply:

    Interested applicants should go to to apply. All documents should be uploaded at the same time at the time of application.

    Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention.

    Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Persons of color, women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Chatham University does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or national origin.

    Full Job Description Chatham University


    About Chatham

    Founded in 1869, Chatham University is a fully coed institution with an enrollment of over 2,200 students and over 60 undergraduate and graduate programs in our areas of excellence: health & sustainability; business & communication; and the arts & sciences. Chatham is the alma mater of environmental icon Rachel Carson ’29, and is recognized as a leader in the field of sustainability, having been selected as one of the Top 50 Green Colleges by The Princeton Review; ranked in the top five nationally for sustainability achievements in the Sustainability Tracking, Assessment & Rating System™ (STARS); and mentioned in a 2012 Forbes article as one of the places "contributing to Pittsburgh's transformation into a destination for green living."

    Building on these accomplishments, Chatham opened in 2014 the world's first fully sustainable campus in higher education, Eden Hall Campus. Consistently ranked as a best college by U.S. News & World Report in the Regional Universities North category, Chatham consists of the School of Health Sciences; the Falk School of Sustainability & Environment; the School of Arts, Science & Business; and the School for Continuing & Professional Studies.

    Accreditation The University is accredited by the:

    · Commission on Institutions of Higher Education of the Middle States Association of Colleges and Secondary Schools

    · Pennsylvania Department of Education

    · Pennsylvania Department of Education Teacher Certification Program

    · Accreditation Council for Occupational Therapy Education

    · Accreditation Review Commission on Education for the Physician Assistant

    · American Chemical Society

    · American Psychology Association

    · Commission on Collegiate Nursing Education

    · Commission on Accreditation in Physical Therapy Education

    · Council for Interior Design Accreditation

    · Council on Social Work Education

    · International Assembly for Collegiate Business Education

    · Masters in Psychology and Counseling Accreditation Council


    Mission Statement Chatham University prepares its students to build lives of purpose, value, and fulfilling work. Through professional skill development and liberal arts learning, Chatham prepares its graduates to be informed and engaged citizens in their communities; to recognize and respect diversity of culture, identity, and opinion; and to live sustainably.

    Student Life Students at Chatham University immerse themselves in academics, co-curricular activities, and city life here in Pittsburgh, PA. At Chatham University, you’ll find an academic and social environment where everyone, from professors in the classroom to strong alumnae/alumni networks to fellow students, cares about your future. The Office of Student Affairs at Chatham is committed to assisting students in becoming active members of the campus community through a variety of programs and services. Student Affairs staff members are here to help Chatham students stretch their imaginations, learn about themselves, discover the world, and achieve their aspirations. Chatham University has a lot in store for students outside the classroom.

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