Applications Analyst

Job no: 494215
Work type: Staff Full-time
Location: Indianapolis
Categories: Information Technology

Butler University’s Information Technology department is currently seeking a passionate and skilled Applications Analyst who is eager to join a team which values education, collaboration, innovation, and fun. The Analyst will enjoy a unique opportunity to be involved in Butler’s application operations at all levels from design through implementation and support.

The Analyst will be responsible for a wide variety of application systems including both hosted and on- premise solutions. Responsibilities largely include “Tier 3” level support, advanced move/add/change requests, advanced troubleshooting, and operational tasks such as applying patches/updates as needed. The Analyst will also provide detailed written documentation of support protocols for supported applications. Additionally, as the SME for many of these systems, the Analyst may be asked to provide end-user training from time to time.

Butler IT’s Operations Team currently oversees nearly 200 application systems which span all functions of the university from academics to athletics. Qualified candidates should be self-starters who are comfortable troubleshooting/supporting systems with little prior experience. Additionally, interested applicants should be driven, detail-oriented, curious, flexible, collaborative, and team-oriented.

Key responsibilities:

Serve as a senior technician and provide advanced-level support for application-related incidents/requests

Provide operational support for assigned application systems including but not limited to resolving complex issues, patching, applying updates, etc.

Participate in other projects as assigned and serve as liaison to project teams in the department

Analyze system/business processes to identify inefficiencies and develop strategies for improvement

Provide ad-hoc end-user training for application systems

Build and maintain system documentation and support articles for a variety of audiences

Provide world-class service and support for university students, faculty, staff, and guests

Minimum requirements:

2+ years of experience in a full-time technical support role, preferably with an emphasis on providing support for enterprise-level application systems

Experience with vendor relationship management

Working knowledge of Windows/Mac operating systems, Windows Server, and common database systems

Self-starter, capable of making independent decisions based on sound analysis

Willingness to fully engage in the support process for application systems with little experience or guidance

Flexibility in a changing environment

Proven experience in analyzing system/business processes to identify inefficiencies and developing strategies for improvement

Critical-thinking, problem-solving and time-management skills

• Excellent verbal and written communication skills; demonstrated organizational skills with exceptional attention to detail; demonstrated teamwork skills

• Proven customer service and telephone skills; professional appearance and demeanor under pressure

• Desire to learn and support multiple platforms (Windows, Linux, Apple, etc.)

• Ability to visualize, articulate, conceptualize and solve problems

• Experience leading small and mid-sized projects

Preferred qualifications:

• Experience with any of the following:

- Cloud application architecture including migrating on-premise systems to cloud environments
- Security camera management systems
- On-premise or cloud-based unified communications/telephony solutions
- Salesforce (Service Cloud)
- Advanced-level operating system support (Windows/Mac OS X)
- Microsoft 365 / Teams / Exchange Online
- Microsoft Active Directory / LDAP

Demonstrated experience in seeking/implementing efficiencies/improvements to existing systems

Scripting/automation experience, preferably with Python, PowerShell, and/or Bash

Project management/budgeting experience

Experience leading a small to medium-sized team of technical professionals

4-year degree in a technical field

Butler University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.

Advertised: January 12, 2022
Applications close: Open until filled