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General Education Advisor, Finish in Four Program (Student Services Professional III)

California State University at Dominguez Hills
Dominguez Hills

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Job no: 509876
Work type: Staff
Location: Dominguez Hills
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Position Information

This is a full-time, permanent (probationary) position.

Conditions of Employment

The California State University (CSU) is committed to safeguarding the health and well-being of our students, faculty, staff, administrators, and the communities we serve, as well as maintaining higher education access and attainment for our students, as such, we embrace a comprehensive strategy designed to reduce the likelihood of transmission of the COVID-19 virus. The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption if eligible. Any candidate advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at: Questions about the COVID-19 Vaccination Policy may be sent to [email protected].

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Application Deadline & Salary Information

The application deadline has been extended to: Thursday, May 5, 2022.

The salary range for this classification is: minimum $4,691 - maximum $6,683 monthly.

Major Duties

Under general direction of the Director of the University Advisement Center, the incumbent will advise a college-based caseload of students, provide significant and frequent interventions throughout students’ second semester, and make decisions in individual cases to resolve student problems where guidelines and precedents do not exist while continuously tracking each cohort thereafter. Through the Academic Success Program, after each Fall semester, a college specific cohort of probationary students will be assigned. The individual will provide, through extensive programming and outreach, multiple advising interventions throughout student’s second semester (Spring). The incumbent will perform in-depth analysis of individual or group problems of considerable complexity, identify solutions without assistance and present this information by compiling data and preparing reports for collaborative review. This position requires the incumbent to conduct complex student service advising sessions, both individually and in a group setting, which involves administrative planning and coordination.


Required Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Required Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Required Knowledge, Skills, and Abilities:

Knowledge of:
- Principles of individual and group behavior;
- Research and observation techniques for the purpose of recording, and interpreting information;
- Working knowledge of the techniques and methods of interviewing;
- Familiarity with organizational structures and personnel issues;
- Classroom presentation experience with fairly large groups of young adults.

Ability to:
- Work with a variety of professional staff, faculty, and students to carry out complex assignments without detailed instructions;
- Carry out day-to-day assignments without immediate directions;
- Independently plan work, take action, and assist students in solving problems;
- Ability to analyze complex situations accurately and adopt effective courses of action;
- Advise students individually and in groups on complex student‑related matters;
- Use advanced statistics and research methods to collect, record, and interpret data as it relates to the UAC, advising, and the CSUDH student population;
- Use judgment within the area of their expertise to creatively utilize existing procedures and to recommend solutions to problems for which precedents may not exist;
- Design, establish, and sustain new programs or initiatives;
- Train others;
- Interact with highly visible student groups to help them identify challenges concerning academic, learning, career, campus life, and other related issues.

Skill in:
- Using a personal computer to develop and maintain files;
- Utilizing PeopleSoft information systems to evaluate student success and/or roadblocks;
- Utilizing computer based and interview information to accurately advise students;
- Utilizing advising contracts and petitions;
- Analyzing and addressing complex academic needs of students;
- Working with a culturally diverse student population as well as awareness of the needs of under-represented, non-traditional, and other student groups;
- Excellent critical thinking skills, communication, and interpersonal skills.


45% - Conducts comprehensive general education advisement sessions to the general undergraduate student population, educating them on University policies, procedures, and graduation requirements. Advises a caseload of first-time freshmen on academic probation, provides advising interventions throughout their second semester and continuous tracking throughout their tenure. Develops, implements, conducts and assesses advising related programs for the Finish in Four Program. Collaborates with colleges and departments to coordinate and develop semester events, workshops, presentations, and on-line resources for specialized populations: Finish in Four, undeclared, probation, academic disqualification, and other at-risk or underrepresented students.

20% - Implements interventions for a college specific caseload of students that assists them in identifying academic challenges, thinking them through, evaluating them realistically, dealing with their aptitudes and abilities to effectively promote academic success.

15% - Performs in-depth analysis of the first-time freshman population on academic probation, preparing regular presentations of findings, and submits bi-annual reports to college and major departments.

10% - Performs administrative duties associated with tracking a large caseload of students.

5% - Represents University Academic Advisement on committees at campus and community functions.

5% - Performs other duties as assigned.

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms, please visit:

Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

Clery Act crime statistics for CSUDH are available at , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.

The California State University is Smoke and Tobacco Free. Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9

Advertised: 13 Jan 2022 Pacific Standard Time
Applications close: 05 May 2022 Pacific Daylight Time

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