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IT Support Technician

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Position OverviewThe Enterprise Data Center Technician has two primary job responsibilities: Enterprise Job Scheduling Management and Data Center Operations Management. This position requires extensive knowledge of job scheduling systems within a multi-platform environment. Technicians are responsible for creating, updating, documenting and maintaining client schedules using job scheduling infrastructure architecture, policies and standards. They are responsible for ensuring deadlines are met within all production departments through scheduling workloads, ensuring proper escalation of job aborts, restarts, force completions, and/or cancels according to job documentation.

This position will interface with constituents, clients, and support staff throughout KU's campus. Extensive Data Center Operations experience, process knowledge, and communication skills are required. Technicians are responsible for monitoring, troubleshooting and reporting all issues within the Data Center and the Enterprise Network across campus. Enterprise Data Center Technicians are tasked with incident management, communications, and disaster recovery operations.
Job Description50%- Enterprise Job Scheduling Management
  1. Creates and maintains accurate schedules as well as communicates deadlines to appropriate departments
  2. Manages the work flow between internal and external sources
  3. Creates and maintains accurate schedules as well as communicates deadlines to appropriate departments
  4. Troubleshoot errors in schedules and recognize redundant processes or tasks and look for ways to automate
  5. Performs follow-up on job scheduler related incidents and assists with resolution, interfacing with both internal & external customers
  6. Creates reports using various job scheduler tools for internal use as well as for customer requests and management
  7. Brainstorms and creates new scripts to improve various processes, as well as modify/improve existing scripts
45%- Data Center Operations Management
  1. Monitor and respond to data center environmental, mechanical, security, network, and server monitoring systems assuring health of KU's Data Center and Enterprise Network.
  2. Review, understand, and document existing Data Center Operations manuals and procedures.
  3. Troubleshoot issues and incidents as they occur, employing problem resolution, escalating as necessary, working with other support teams, and following appropriate procedures
  4. Assist with Disaster Recovery planning and exercises
  5. Serve as Major Incident Manager during an incident, following documented process.
5%- Other duties as assigned

Security Profile:
  • This position shares in responsibility for information security by following all applicable security policies and procedures.
  • This position is authorized to use elevated privilege accounts in the performance of job duties.
  • This position is authorized to issue password resets in accordance with established procedure in the performance of job duties.
  • This position is authorized to handle sensitive or confidential data in accordance with established procedures in the performance of job duties.
  • This position is authorized to provision and deprovision user accounts and access in accordance with established procedures in the performance of job duties.
  • This position is authorized to manage, provision, and deprovision IT assets in accordance with established procedures in the performance of job duties.
  • This position is authorized to configure, manage, and monitor network traffic in the performance of job duties.
Position RequirementsThis position is required, on a rotating basis, to be on stand-by status. Required Qualifications
  1. High School Diploma/GED and two years of relevant experience.
  2. Two (2) years of experience with server or application monitoring systems or related experience.
  3. Excellent and demonstrable professional written and verbal communication skills as evidenced in application materials.
Preferred Qualifications
  1. Specific experience with UC4 job scheduler
  2. Two (2) years of experience with job scheduling packages
  3. Professional Data Center Operations experience
  4. One (1) year of project management experience
  5. Two (2) years of experience with PGP file level encryption/decryption, SSL server certificate encryption
  6. One (1) year professional experience with Unix, Linux, or Windows server operations
  7. One (1) year experience with data center environmental, power, or mechanical systems monitoring.
  8. Scripting experience with a common server scripting language such as perl, bash, etc.
Additional Candidate InstructionsA complete application consists of:

A cover letter addressing how required qualifications are met.
Resume
3 Professional References

Incomplete applications will not be considered.
  • Deadline for applications is Sunday, January 30th, 2022.
Contact Information to ApplicantsVickye Kozlowski
[email protected] Advertised Salary Range$48,000- $53,000 Application Review Begins31-Jan-2022 Anticipated Start Date14-Feb-2022

Organization

Working at the University of Kansas 

Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.

The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.  

The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.

KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.

Diversity, Equity, Inclusion, and Belonging 

The University of Kansas is committed to a learning and workplace environment that is representative of our nation and global society, accepts and values everyone, appreciates our common humanity and understands that our multiple differences are the cornerstone of academic preparation, professional excellence and distinction. KU must be a place where all people feel they belong and have access to resources and support that help them attain their educational and professional goals.

We recognize there are inequalities and privileges generated by historical and persistent intersecting differences by race, ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, abilities, religion, regional background, veteran status, citizenship status and nationality. And we hold ourselves accountable for policies, processes and programs that appreciate these and other differences and create more fair, safe and just learning, working and living environments for KU students, faculty and staff.

Instruction 

KU offers a broad array of undergraduate and graduate study programs, and we fulfill our mission through academic and research programs of international distinction, coupled with outstanding libraries, teaching museums and information technology. These resources enrich the academic experience for students from all 50 states and 112 countries, and provide enrichment resources for KU faculty and staff.

Research 

The university attains high levels of research productivity and recognizes that faculty are part of a network of scholars and academicians that shape a discipline as well as teach it. KU staff are integral to our research success, participating in and supporting discoveries that expand knowledge and improve lives.

Service 

The university and our employees serve society through research, teaching and the preservation and dissemination of knowledge. KU's academic programs, arts facilities and public programs provide cultural enrichment opportunities for the larger community. And, KU offers educational, research and service programs throughout the state. KU employees are encouraged to participate in and serve the campus and surrounding communities in a way that is meaningful to them.

International Dimension 

KU offers more than 100 programs of international study and cooperative research for KU students and faculty at sites around the world. The university offers teaching and research that draw upon and contribute to the most advanced developments throughout the United States and abroad. At the same time, KU's extensive international ties support economic development in Kansas.

Values 

The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.

Our City and State 

KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.

Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.

Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.

Kansas is in the center of the country, making it convenient and cost effective to fly or drive to destinations throughout the United States. Far from flat, the Flint Hills, just 90 minutes from Lawrence, offer panoramic vistas that showcase the breathtaking beauty of America.

Making KU Your Home 

Something about Lawrence is magnetic. Long-time residents are never surprised when a KU student or employee from out of state decides to make Lawrence their permanent home. And, even those who do leave often find themselves returning to “the nest” at some point in the future. In fact, Lawrence has been named by several publications as one of the best places to retire.

At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.

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