Job Title: Service Desk Analyst I (Office of Information Technology - Medicine)
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 50775
Department

College of Medicine - Office of Information Technology

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

Responsibilities

Responsible for troubleshooting computer hardware and software for solutions. Assists in analysis and development of procedures involving computing and network issues. Assists with the administration of network servers, including user accounts and backups and other computer network issues.

Assists with administration and support of classrooms, computer labs, library and multi-media equipment. Assists with troubleshooting end-user issues relating to telephone system features and instruments, videoconferencing and remote connectivity of computers.

Analyzes problems, develops solutions and implements computer software and hardware. Uses automated help desk tracking system and other record keeping procedures relating to responsibilities.

Assists in the use and maintenance of image capture devices to include scanners and digital cameras.

Assists in property inventory tracking. Monitors supplies and equipment inventories for help desk operations. Responsible for configuration and installation of new equipment and software.

Qualifications

High school diploma or equivalency and two years experience; or a combination of post high school education and experience equal to two years.

• Experience in demonstrating customer service skills.
• Experience in communicating effectively verbally and in writing.
• Experience in documenting existing and new processes.
• Experience in prioritizing, organizing and performing multiple work assignments simultaneously.
• Experience in utilizing problem solving skills.
• Experience with Microsoft Excel and Word, or equivalent software.
• Ability to establish and maintain effective working relationships.
  

Preferred

• Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules, and regulations.
• Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.
• Knowledge of standard concepts, practices, and procedures for computer support.
• Knowledge of computer operations, functions, and related peripherals.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Anticipated Salary Range

Anticipate hiring at an annual rate in the low the $30,000's, commensurate with education and experience.

Pay Plan

This is an USPS (University Support Personnel System) position.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Criminal Background Check

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.