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Senior System Engineer (Senior Analyst, IT)

Duke University
Systems Administration

Job Details

**This position may require irregular hours, including nights and weekends, as well as working more than eight (8) hours per day at certain times**

The Senior Analyst, IT resides within the Enterprise Internet Services group within the Communications and Systems Infrastructure department of the Office of Information Technology at Duke University. The Enterprise Internet Services group is responsible for development and Tier 4 support of services such as E-Mail, Sharepoint, Load Balancing, Azure, Microsoft 365, and Google Workspace, Active Directory, DNS, DHCP and domain name management. The position works closely with other technical support groups such as: Service Desk, Systems Operations Center, Network Engineering, and Duke’s IT Security Offices for ongoing support and implementation of systems. This position also collaborates with many colleagues across OIT, Duke Health, and the academic community to deliver enterprise wide computing services.

The successful candidate for this position will be a strong and experienced F5 engineer with additional strong skills surrounding DNS and DHCP. The position will also be responsible for the other services mentioned and the candidate will be expected to learn and grow in these additional areas in order to support the team’s service offerings.

Primary Job Duties

    Responsible for the configuration, deployment, validation and troubleshooting of F5 load balancing environment. Plan, test, configure and setup cloud-based solutions such as Microsoft 365, Azure, AWS and GooglePlan, test, configure, and setup Exchange, Exchange Online, Postfix, and Sendmail along with other messaging applications and messaging technologies such as anti-spam, anti-malware, anti-virus software.Plan, test, configure and setup MS Active Directory Plan, test, configure and setup MS Sharepoint Plan, test, configure and manage, and troubleshoot enterprise IPAM solutions: DNS, DHCP, Bluecat, BindProvide 24/7 on-call support for all supported applications and environments.Provide clear, concise and customized documentation that is appropriate for both technical and non-technical audiences
Qualifications and Experience
  • Strong knowledge of F5 Big-IP LTM and Big-IP DNS (GTM). Traffic Management Shell (TMSH), updates/patches, VCMP, Virtual Edition, Cloud deployments, iRules, health monitors, route domains
  • Working understanding of other F5 technologies such as Declarative Onboarding (DO) and Application Services version 3 (AS3) for deployment and provisioning.
  • Containerization: Docker Compose, OpenShift (OKD)
  • Scripting/programming experience: PowerShell, Ruby + Rails, Python
  • Strong networking skills and troubleshooting, understanding routing and switching, reading packet captures (tcpdump/wireshark), ARP
  • Knowledge of common protocols: SMTP, LDAP, HTTP, ICMP, DNS, DHCP, TLS / SSL
  • Excellent verbal and written communication skills. Must be comfortable communicating with all levels of the organization.
  • Demonstrated ability to successfully multi-task
  • Ability to learn new technologies and skillsets

Education BA or BS in Math or Computer Science or related field and 6-8 years of experience or equivalent combination of relevant education and experience.

This position may have an opportunity to work remotely. All Duke University and Duke Health remote workers must reside in one of the following states or districts: Arizona; California; Florida; Georgia; Hawaii; Illinois; Maryland; Massachusetts; Montana; New Jersey; New York; North Carolina; Pennsylvania; South Carolina; Tennessee; Texas; Virginia or Washington, DC.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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