Job Details

University of California Irvine

Business Technical Support Analyst II

Updated: Jan 12, 2022
Location: UC Irvine Campus
Job Type:
Department: Merage/Computing

Job Opening ID: 29636

Reports To: Associate Director of Computing Support

Working Title: Business Technical Support Analyst II

Department: Merage/Computing

Bargaining Unit: TX

FLSA: Non-Exempt

Payroll Job Code: 007359

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: 8-5, M-F

Employee Class: Career

Position Summary:

The Paul Merage School of Business at UC Irvine offers three dynamic MBA programs - plus PhD, specialty masters and undergraduate business degrees - that prepare business leaders for our digitally driven world. Through our programs, students acquire the exceptional ability to grow their organizations through strategic innovation, analytical decision-making, digital information technology and collaborative execution. While the Merage School is relatively young, it has quickly grown to rank consistently among the top five percent of all business programs worldwide through exceptional student recruitment, world-class faculty, a strong alumni network and close relationships with both individual business executives and global corporations.

Under the supervision of the Associate Director of Computing Support, the Technology Support Specialist will work as part of a small and flexible team supporting computing and A/V systems for faculty, staff and students affiliated with the Paul Merage School of Business during day, evening and weekend shifts. While staffing the Merage Technology Support Center (herein “Merage Tech”), the Technology Support Specialist will provide in-person, e-mail, and telephone technical support to supported users. The Technology Support Specialist will also assist Merage faculty, staff and students using desktop and portable computing devices at on-site and off-site locations; assist faculty and students in Merage “smart classrooms” providing assistance and troubleshooting errors with the computing and audio/visual equipment; and support hardware and software for desktop and laptop computers running the latest releases of Microsoft Windows and Macintosh operating systems, the MS Office productivity suite, and campus-specific software titles.

Compensation Range:


Department Website:


Outstanding communication skills (written and oral), specifically the ability to explain concepts clearly, especially to non-technical people; to write well, and produce clear documentation. Ability to work independently or in a team, while managing a large queue of support requests. Able to independently master new software quickly. Ability to research technical information via the internet. Experience with portable and desktop PC and Macintosh hardware and peripherals, including those used for teleconferencing like webcams, microphones, digital whiteboards, etc. Able to troubleshoot, test, assemble such. Able to troubleshoot, test, assemble such. Familiar with various teleconferencing software titles like Zoom, WebEx, and Microsoft Teams. Strong knowledge and understanding of Internet security tools (VPN, SSH, malware and virus detection and removal). Experience with advanced installation of current and previous Mac OS and Windows releases. Up through OS X Mojave and Windows 10. Experience supporting Windows server and/or workstations on a Microsoft Active Directory domain. Experience with Internet/Intranet software for Windows and Macintosh. Chrome, Firefox, IE/EDGE, Web-based and client-based email, cloud storage, file sharing and internet newsgroups. Experience using network-based client applications, relating to group collaboration and communication. Understanding of the Internet Protocol Suite (TCP/IP) and general networking concepts. Experience supporting a variety of hand-held devices. Experiencing assisting remote or offsite users with access to internal IT resources. Any skills and knowledge not explicitly referenced above necessary to perform all major tasks and duties associated with instructional technical support in and computer and course room environment.


Business background or working knowledge, background, or coursework in accounting, finance, economics, strategy, management information systems, decision sciences, marketing, organizational behavior. Experience with part-time business academic program of study and curriculum. Experience in database development, particularly where applicable to personnel/inventory tracking. Experience with Streaming Multimedia. Experience creating, editing and viewing online multimedia. Experience troubleshooting connection and client/server communication problems with online audio and video. Programming experience. Understanding of scripting languages such as VBScript, PowerShell or AppleScript. Experience with object-oriented programming languages, such as Java or C#.NET.

Special Conditions Preferred:

Requires evening work and weekend work.

Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.

To apply, visit

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Founded in 1965, UC Irvine combines the strengths of a major research university with the bounty of an incomparable Southern California location. Over five remarkable decades, UCI has become internationally recognized for efforts that are improving lives through research and discovery, fostering excellence in scholarship and teaching, and engaging and enriching the community.UC student center

With more than 33,000 students, 1,200 faculty members and 10,000 staff, UCI is among the fastest-growing campuses in the University of California system. Increasingly a first-choice campus for students, UCI ranks among the top U.S. universities in the number of undergraduate applications and continues to admit freshmen with highly competitive academic profiles. Orange County’s second-largest employer, UCI generates an annual economic impact on the county of $5 billion.

UCI is a center for quality education that honors classic instruction while incorporating the best new scholarship. U.S. News & World Report consistently ranks UCI among the nation’s best universities. Achievements in the sciences, social sciences, social ecology, arts, humanities, medicine and business also have garnered numerous national rankings for UCI’s schools, departments and programs. Three UCI researchers have won Nobel Prizes – most recently Irwin Rose, in chemistry, in 2004.

Interdisciplinary research, a UCI hallmark, is evident in the California Institute for Telecommunications and Information Technology, or Calit2, Newkirk Center for Science and Society, Center for the Study of Democracy, Institute of Transportation Studies, Institute for Genomics and Bioinformatics, and innovative instructional programs in biomedical engineering, international studies, global cultures, arts and technology, and other collaborations.

The university is dedicated to excellence through diversity and to the goal of reflecting equity and inclusion in our faculty, staff and student populations. Faculty and staff diversity affinity groups foster cross-departmental social interaction, professional networking, cultural competencies, recruiting and mentoring.

Committed to the Community

UCI reaches beyond the classroom and laboratory to help solve societal issues and support human development. In the health sciences, UCI is noted for its research on cancer, the neurosciences and the genetic underpinnings of disease. UCI Medical Center, Orange County’s only university hospital and Level I trauma center, has been ranked among the nation’s best hospitals by U.S. News & World Report for 16 consecutive years.

UC Irvine parkA major intellectual and cultural center, UCI engages the community through public activities and events. Speakers on campus, for example, have included Nobel Peace Prize winners His Holiness the XIV Dalai Lama, former Soviet leader Mikhail Gorbachev and Iranian human rights activist Shirin Ebadi, all of whom also received the UCI Citizen Peacebuilding Award for their efforts toward world peace.

The university is also addressing the needs of the community and growing world population in an environmentally sustainable way. From the development of new and reliable processes for electricity and alternative fuels to critical water and waste management solutions, UCI consistently tops the list in Sierra magazine’s “Coolest Schools” report, its annual sustainability ranking of U.S. colleges and universities.  

A hub for innovation and entrepreneurship, the university collaborates with the community on many strategic partnerships such as UCI Applied Innovation , a center which brings campus-based discoveries together with Orange County’s vibrant business sector to support job creation and economic growth. Development also continues on the 185-acre University Research Park adjacent to campus, where R&D companies enjoy collaborative opportunities in medical research, biotechnology, engineering, computer science and business.

UCI is benefiting the community and the world in countless ways through its scholarly, scientific, creative and economic contributions. On its way to becoming a flagship UC campus and one of the nation’s very best universities, UCI has embarked on a strategic plan that will ensure the campus continues to inspire excellence as it fulfills its research, teaching and public service missions in the decades ahead.

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