Patient Service Representative (PSR) - Family Medicine, Park Meadows
- Employer
- University of Colorado Anschutz Medical Campus
- Location
- Denver, CO
View more
- Administrative Jobs
- Institutional & Business Affairs, Health & Medical Services
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
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Description
University of Colorado | CU Anschutz Medical CampusSchool of Medicine Dean’s Office, Community Practice Division Patient Service Representative (PSR) - Family Medicine, Park MeadowsAdministrative Assistant IIPosition #00792721 – Requisition #24375* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2Denver: https://www.ucdenver.edu/coronavirusExemptions vary by campus location/department. Campus/Unit-Specific Exemptions:
Qualifications
Minimum Qualifications:
Job Category: Administrative Support and Related
Primary Location: Aurora
Schedule: Full-time
Posting Date: Jul 8, 2022
Unposting Date: Ongoing
University of Colorado | CU Anschutz Medical CampusSchool of Medicine Dean’s Office, Community Practice Division Patient Service Representative (PSR) - Family Medicine, Park MeadowsAdministrative Assistant IIPosition #00792721 – Requisition #24375* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2Denver: https://www.ucdenver.edu/coronavirusExemptions vary by campus location/department. Campus/Unit-Specific Exemptions:
- Anschutz Campus – Exemptions are allowed for medical or religious reasons.Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.
- Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.
- Checks patients in and out for appointments, schedules follow-up appointments at time of discharge.
- Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record.
- Answers multiple phone lines in order to fulfill patient needs over the phone.
- Monitors provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks.
- Reviews the Daily Appointment Report three to five days in advance for patient appoints to ensure referral accuracy.
- Collects patient copays and balances drawer daily.
- Performs all other duties/responsibilities as assigned.
- Must be able to recognize and respond appropriately to urgent/emergent situations according to protocols. Effectively copes with faced-paced environment and typical job stressors
- Establishes and maintains effective working relationships with physicians, providers, staff, and management
- Serves as a champion for patient safety.
- Ensures compliance with all infection control standards.
- Participates in CU Quality Improvement (QI) initiatives and metrics. Participates in practice’s process and performance improvement activities and initiatives.
- Ensures that the service expectations of both internal and external customers are met and/or exceeded.
- Must demonstrate commitment and ability to advance diversity and inclusion
- Must be able to travel to alternate locations as assigned
- Within Department
- Cross-departmental
- Physicians
- APPs
- Students
- Management
- Faculty
- Risk Management
- Safety & Infection Control
- Marketing
- Business Office
- Patients
- Families
- Vendors
- Insurance Companies
- Regulatory Agencies
- Media
- Miscellaneous business partners, utilities, etc.
- Visitors
- Other healthcare agencies
- N= Not at all
- R= Rarely: Less than once an hour
- O= Occasional: 1-4 times/hour or up to 1/3 of the shift
- F= Frequent: 5-12 times/hour or up to 2/3 of the shift
- C= Constant: More than 2/3 of the shift
Qualifications
Minimum Qualifications:
- High school diploma or GED 2 years of patient/client-facing experience Customer service experience
- Healthcare provider Basic Life Support (BLS) or certification within 6 months
- College graduateUnderstanding of patient registration and insurance processesUnderstanding of HIPAA practices and patient confidentialityMedical office experienceEPIC and Kronos experienceMS Office experienceBilingual, Spanish-speaking
Job Category: Administrative Support and Related
Primary Location: Aurora
Schedule: Full-time
Posting Date: Jul 8, 2022
Unposting Date: Ongoing
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