Description
University of Colorado | CU Anschutz Medical Campus

School of Medicine Dean’s Office, Community Practice Division

Patient Service Representative (PSR) - Family Medicine, Park Meadows

Administrative Assistant II

Position #00792721 – Requisition #24375

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

Anschutz Campus – Exemptions are allowed for medical or religious reasons.Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

School of Medicine Dean’s Office, Community Practice Division has an opening for a full-time University Staff (unclassified) Patient Service Representative (PSR)- Family Medicine, Park Meadows position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

Position Summary:

Responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. Ensures clear and timely communication including patient appointment status to clinical department(s). Assists in overall department work that may include overflow from other departments and/or locations.

Position Responsibilities & Essential Duties:

Essential Duties: 

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.
• Checks patients in and out for appointments, schedules follow-up appointments at time of discharge.
• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record.
• Answers multiple phone lines in order to fulfill patient needs over the phone.
• Monitors provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks.
• Reviews the Daily Appointment Report three to five days in advance for patient appoints to ensure referral accuracy.
• Collects patient copays and balances drawer daily.
• Performs all other duties/responsibilities as assigned.

Additional Responsibilities:

• Must be able to recognize and respond appropriately to urgent/emergent situations according to protocols. Effectively copes with faced-paced environment and typical job stressors
• Establishes and maintains effective working relationships with physicians, providers, staff, and management
• Serves as a champion for patient safety.
• Ensures compliance with all infection control standards.
• Participates in CU Quality Improvement (QI) initiatives and metrics. Participates in practice’s process and performance improvement activities and initiatives.
• Ensures that the service expectations of both internal and external customers are met and/or exceeded.
• Must demonstrate commitment and ability to advance diversity and inclusion
• Must be able to travel to alternate locations as assigned

Internal Contacts:

• Within Department
• Cross-departmental
• Physicians
• APPs
• Students
• Management
• Faculty
• Risk Management
• Safety & Infection Control
• Marketing
• Business Office

 

External Contacts:

• Patients
• Families
• Vendors
• Insurance Companies
• Regulatory Agencies
• Media
• Miscellaneous business partners, utilities, etc.
• Visitors
• Other healthcare agencies

Physical Requirements & Working Conditions:

The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequency:

• N= Not at all
• R= Rarely:  Less than once an hour
• O= Occasional:  1-4 times/hour or up to 1/3 of the shift
• F= Frequent:  5-12 times/hour or up to 2/3 of the shift
• C= Constant:  More than 2/3 of the shift

Activity

Frequency

Activity

Frequency

Stand

F

Push or pull with hands/arms

F

Walk

F

Lift hands above head

O

Walk on uneven &/or slippery surfaces

O

Climb or balance

O

Sit

C

Stoop, kneel, crouch, crawl, bend

F

Use of hands

C

Climb stairs

R

Forceful grip w/ hands

F

Talk

C

Reach w/ arms

C

Hear

C

Lifting up to 10 lbs

C

Work in outdoor weather conditions

N

Lifting up to 25 lbs

O

Awkward postures

O

Lifting up to 50 lbs

O

Close vision (20” or less)

C

Communicate

C

Distance vision (20’+)

C

Interpersonal skills

C

Peripheral vision

C

Ability to adjust focus

C

Depth perception

C

Work in a loud environment

O

 

 

Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. 

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Qualifications
Minimum Qualifications:

High school diploma or GED  2 years of patient/client-facing experience Customer service experience 

Conditions of employment:

Healthcare provider Basic Life Support (BLS) or certification within 6 months

*Combination of related education and experience may be considered

Applicants must meet minimum qualifications at the time of hire.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Preferred Qualifications:

College graduateUnderstanding of patient registration and insurance processesUnderstanding of HIPAA practices and patient confidentialityMedical office experienceEPIC and Kronos experienceMS Office experienceBilingual, Spanish-speaking

Salary and Benefits:

The hiring rate (or budgeted rate) for the Patient Service Representative, Administrative Assistant II position begins at $35,448 - $39,192 per year

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary rate represents the University’s good faith and reasonable estimate of the rate at the time of posting.

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

 Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Job Category: Administrative Support and Related
Primary Location: Aurora
Schedule: Full-time
Posting Date: Jul 8, 2022
Unposting Date: Ongoing