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Office Specialist

Augusta University
Augusta University

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Title: Office Specialist
Location: Augusta University
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 238110

Required Qualifications Associate's degree from an accredited college or university and one year of experience.
High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization is required and a minimum of four years' progressively responsible office support experience.Knowledge, Skills, & Abilities
  • Excellent interpersonal, written and verbal communication skills
  • Proficient in Microsoft Office and other computer software/databases
  • Knowledge of dental office practice principles and dental terminology
  • Ability to manage a diverse population and adhere to all HIPPA protocols
  • Ability to maintain confidentiality and work independently with minimal supervision and meet deadlines
  • Detail-oriented with strong organizational, analytical, problem solving, prioritization and multi-tasking skills
Preferred Qualifications Bachelor's degree from an accredited college or university in Secretarial Science or Business Administration.

Supplemented by excellent written and verbal communication skills. Five to six years administrative experience allowing for progressive responsibilities in a medical/dental office setting. Experience should include working for multi-providers in a health care setting. Dental Experience in educational setting. Proficient in understanding and speaking Spanish. Proficiency with AxiUm patient management software.Responsibilities The incumbent of this position will assist with the coordination and administrative efforts as directed by the Director of Patient Services. The duties include, but are not limited to:
  • Keep the Director of Patient Services and Patient Care Coordinators (PCC's) and faculty informed of clinic utilization; templating clinic schedules; adjusting schedules as needed for students. Complete rotation swaps and adjustments as required. Complete administrative tasks utilizing software for 80-100 senior pre-doctoral students; such task as patient inactivation, patient assignments and reassignments, no contact letters, step transfers etc.
  • Quality assurance checks on pre-doctoral students¿ patient treatment plans for accuracy and completeness. Advising students regarding corrective actions when discrepancies are found ensuring the highest standard of quality. Conduct patient compliance counseling focusing on program policies and protocols to ensure patient eligibility for the pre-doctoral program as it pertains to commitment with time, financials obligations and HIPPA.
  • Notifying assigned PCC's and Director for Patient Services regarding actions taken if assistance is required.
  • Answer incoming calls in a courteous and professional manner; answering questions regarding student assignment or reassignment, requests for appointments, or redirecting calls to appropriate clinic. Reviews pre-doctoral students' and patients' charts for appropriate contact notes and continuation of treatment as a quality control measure. Notify PCC is issues are found.
  • Weekly updates of the students' clinical production report utilizing reports generated from organizational software.
  • Assist students with scheduling special screening patients, collecting patient data for registering and entering any clinical codes as determined by the screening faculty/PCC. Backup scheduler for screening and EDS clinic.
  • Schedule, block and monitor progress reviews for 3 PCC's.
  • Collaborates with internal customers when necessary.
  • Perform other related duties/tasks as assigned by Director for Patient Services.
Shift/Salary Shift: Days/M-F Salary to be commensurate with qualifications of selected candidate within the established range (generally minimum-midpoint) of the positionRecruitment Period: 1/10/2022 - Until FilledConditions of Employment All candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during the course of their employment and beyond.Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.Other Information This position is also responsible for promoting a customer friendly environment and providing superior service to our patients, students, faculty, and employees. “Augusta University is a patient-and family-centered care institution, where employees partner everyday with patients and families for success.”Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
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