Definition

About Golden West College Located in Huntington Beach, California, Golden West College is a two-year college, serving over 18,000 students on a 122-acre campus. GWC offers over 60 Associate degrees, a strong university transfer program, more than 40 Career and Technical Education certificates, community education, and extensive student support services. Founded in 1966, Golden West College has been widely recognized for its pioneering leadership in designing learning-centered programs and services for its students. For the last two years, Golden West College has been named a "Champion of Higher Education for Excellence in Transfer" by The Campaign for College Opportunity in recognition of its extraordinary work in awarding and implementing the Associate Degree for Transfer (ADT) to help students achieve their educational and professional goals.Golden West College welcomes a diverse pool of candidates and has an unwavering commitment to quality education, equitable outcomes, inclusive practices and racial, ethnic, and socioeconomic diversity. Ideal candidates for all positions at our college share our devotion to educating and improving the lives of our representative student, employee, and community populations. Additionally, GWC is an officially designated Hispanic-Serving Institution (HSI) and has an eligibility designation as an Asian American Native American Pacific Islander-Serving Institution (AANAPISI). GWC engages in regular professional development opportunities and partnerships so we can best serve disproportionately impacted groups. Additionally, the college supports equity minded programs as well as a full calendar of culturally responsive events. More information about GWC can be found at www.goldenwestcollege.edu. Golden West College Employee Demographic Information:Direct Link: GWC Employee-Student Demographics
SummaryProvides financial aid systems support functions and analysis of data to support operations, needs assessment, and awarding; assists in the design and maintenance of business processes to meet end user requirements and federal, State, District, local, and department regulatory mandates, rules, regulations, policies, and procedures; sets up systems and data queries, and maintains production schedule and testing plans. Serves as first level help desk support for financial aid systems; provides training and support and serves as lead worker to other classified staff in the area.
Distinguishing Career Features This is a professional-level classification that provides system application, testing, reporting, and analysis activities. Incumbents exercise a high level of discretion and independent judgment in performing the full range of routine and complex assignments. Successful performance of the work requires knowledge of database applications and basic knowledge of the District’s information systems infrastructure.
Essential Duties and Responsibilities Specific duties may vary among departments, divisions and jobs. Incumbents typically perform a substantial portion or all of the following kinds of duties, as assigned:

Provides technical and systems support to Student Financial Aid staff; develops, documents, and maintains practices and processes for operations and system processing.

Develops new technical processes, systems, and data query analysis to benefit financial aid students and staff.

Collaborates with District IT staff and FA Systems Specialists at the other Colleges to validate, verify and test all software and database upgrades to the Student Financial Aid systems, and performs related troubleshooting and testing of new functions.

Plans and supports the development, implementation and testing of system enhancements and new systems. Works with District IT and the other FA Systems Specialists to customize, maintain and implement the annual set up and rule writing procedures for Student Financial Aid applications, which includes but is not limited to disbursement rules, System Applications Products (SAP) calculations rules and packaging, etc.

Develops and conducts routine tests to ensure the Student Financial Aid software systems are in working condition and complies with the various reporting agency requirements.

Identifies operational needs to improve processes; recommends changes for increased efficiency and effectiveness in office operations, and to ensure State and federal data reporting requirements are met.

Documents existing system processes, including workflow processes and procedures.

Collaborates with Student Financial Aid staff to gather requirements for system improvements to work toward automation possibilities and data consistency.

Develops quality assurance protocols and analysis to ensure that delivered solutions meet the needs of the Student Financial Aid Office as detailed in the system requirements.

Develops, schedules and implements training for Student Financial Aid staff on technology applications.

Interacts with technology vendors and works with various departments on Campus/District to ensure effective delivery of vendor services to the Student Financial Aid Office (i.e. Ellucian, PowerFAIDS, etc.).

Tests new releases of software, reports, data integration processes and other related technical system upgrades.

Recommends and implements process improvement, develops documentation designed to improve operational effectiveness for District and College use.

Represents Student Financial Aid at professional organizations or associations; serves on College and District-wide committees as required.

Provides support to other technical users in diagnosing and resolving problems associated with Student Financial Aid software; trains Student Financial Aid staff in the use of software applications.

Troubleshoots, updates, modifies, and analyzes data and information systems to ensure compliance with regulatory needs and changes and operational efficiencies. Communicates with personnel and various outside agencies as needed to exchange information and revolve issues and concerns.

Responsible for executing, testing, and recommending system reports and assist District IT in developing new reports in Argos or other related reporting tools.

Performs other related duties as assigned that support the objective of the position.

Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics.

Qualifications and Physical Demands

Knowledge and Skills

1. Principles, practices, and technologies of operating systems.
2. Federal, State programs that provide financial assistance to students and student eligibility guidelines.
3. Federal, State and local laws, rules and regulations.
4. Generating and analyzing reports from financial aid systems and databases.
5. Various activities within system operation including File Transfer Protocols, system/database access, and batch scheduling. Student Financial Aid processes and software systems.
6. Web development. Microsoft Office (Word, Excel, Access, Outlook, PowerPoint).
7. Problem-solving skills; managing multiple projects and deadlines.
8. Critical thinking, interpersonal, oral and written communication skills.

Abilities

1. Requires the ability to perform the essential responsibilities and functions of the position.
2. Works well in a functional and technical team environment and takes direction and supervision and provide training and oversight.
3. Learning technologies, analyzes, implements and troubleshoots software programs. Collaborates with Information Technology staff.
4. Performs technical tasks within defined deadlines.
5. Applies critical thinking and data analysis skills.
6. Manages conflicting priorities and works under deadlines; manages deadline oriented projects.
7. Works independently and with a diverse group of users.
8. Gives and follows oral and written instructions.
9. Analyzes the financial needs of students to determine their financial aid eligibility.
10. Applies Student Financial Aid program in a fair, consistent and objective manner and in a team based environment.
11. Provides strong and clear communication, customer service, and inter-personal skills.
12. Works cooperatively with diverse groups of students and staff; works collaboratively with all levels of employees.
13. Demonstrates sound judgment with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization.

Physical Abilities

1. The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
2. Essential functions will vary by position.
3. As defined by Title I of the Americans with Disabilities Act (“ADA”) and California’s Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

Education and Experience An Associate’s degree from an accredited institution. Six years of experience with Student Financial Aid office providing complex analysis of student financial aid needs within a higher education environment OR six years working with complex data systems, coordinating computer operations, networks and software applications in a production environment. Or, any combination of education and experience which would provide the required equivalent qualifications for the position. Bachelor's Degree preferred.
Licenses and Certificates May require a valid driver license.
Working Conditions Work is performed indoors where minimal safety considerations exist. Must be able to work outside of regular scheduled hours for events such as outreach activities.Conditions of Employment

This is a full time, 12-month per year position. classified staff position. The normal hours of work are typically 8:00 a.m. to 5:00 p.m., Monday through Friday. The effective date of employment will be arranged with the supervisor.

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 )
• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Pay Philosophy
Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality. In general, it is the policy of the District to place new employees at the first step of the salary grade. All movement on the salary schedule will occur July 1 of each year for all classified employees. (Salary Range EE-121) Additional Information

ATTENTION: Before applying, please be sure to review the Coast Colleges District Board Policy regarding Nepotism (BP 7310)to check if your application may be impacted. If you have any questions, please contact HR Recruitment at 714-438-4714 or 714-438-4716.
Application RequirementsTo be considered for employment you must submit a complete application packet at http://www.cccd.edu/employment by the application deadline: 11:59PM Monday, January 24, 2022. Incomplete applications, application materials submitted by mail and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable).
A complete application packet includes:

1. A complete Coast Community College District Online Employment Application.
2. A Cover Letter that outlines your education and experiences relevant to this position and addresses the Minimum and Desirable Qualifications. (upload as a separate attachment - PDF recommended).
3. A Current Resume or Curriculum Vitae of professional experience, educational background, and teaching experience. (upload as a separate attachment - PDF recommended)
4. Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put "see resume" or "N/A", or leave blank).

Submit an application online at:http://www.cccd.edu/employment Coast Community College District – Human Resources1370 Adams Avenue, Costa Mesa, CA 92626 Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or call 714.438.4716.Information for TDD users is available by calling (714) 438-4755.
Selection ProceduresAll online applications and required materials received by the deadline date will be screened to determine which applicant(s) meet(s) the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview. Applicants who meet the required qualifications and who are also deemed to possess the highest degree of desirable qualifications will be invited to discuss their qualifications in an interview with the College/District. Therefore, it is highly recommended that applicants submit clear, detailed responses to all supplemental questions in order to demonstrate their qualifications as related to the position.
Coast Community College District Title IX:https://www.cccd.edu/employees/hr/title9/Pages/Staff-and-Faculty-Resources.aspx

This is direct link for for Coast Colleges 2021 Coast Community College District Annual Security and Fire Safety Report. The crime statistics for calendar years 2018, 2019, and 2020 were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hard copy can be provided from one of the Campus Safety Offices. Please contact any of the Campus Safety Offices for any questions regarding the report.

Coast Community College District is an Equal Opportunity EmployerThe Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.