IT Analyst - Municipal Technical Advisory Service

The University of Tennessee, Knoxville
Knoxville, TN

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

IT Analyst - Municipal Technical Advisory Service
Regular, Full-time, Market Range 11

Work Location: Jackson, Memphis, or Martin, TN

This is an information technology analyst position, deploying, managing, and supporting all IT user related devices and systems for MTAS. This will include computer security, hardware and software acquisition, and PC installation and usage. This position will help lead and direct all hardware related projects including device research, implementations, upgrades, and surplus of older products. This position serves as an expert and leader for user facing IT devices and hardware. This position will also help coordinate computer user training for MTAS users to increase their ability to utilize their technology. Also, the position serves as part of the IPS information technology team and other special projects as assigned by the MTAS leadership team. 

Duties and Responsibilities:
•    Provide, deploys, monitors, and manages the deployment of users computers, mobile and other IT related devices. 

•    Maintain familiarity with all data sharing tools and help recommend appropriate tools.
•    Provide director for Agency’s cloud computing strategy. 
•    Manage user access to PCs, devices, applications, directories, and other University IT resources. 
•    Aid in purchasing, deploying, maintaining, updating, and managing software products for end users’ devices.

Required Qualifications: 

Requires a Bachelor’s degree  

Requires at least five years of experience in the areas of hardware/software support, troubleshooting, and computer networking 

Requires a knowledge of Microsoft Windows 10, Microsoft Serves, Microsoft Azure, Azure Active Directory, On Premises AD, AS Users and Computers, AD Group Policy, Office 365, Google G-Suite, IT industry best practices and computer networking. We also require a knowledge of managed desktop environment and tools used for managing IT devices. We require effective communication, analytical and problem-solving skills.  

Ability to build relationships, advocate for change, adapt, manage a project, and work in a team environment. 

TBD MTAS office - Work location is flexible, depending on the selected candidate. 
Possible work location: Jackson, Memphis, or Martin, TN


This position must be able to travel and be available to deploy for immediate travel to perform job duties. If a private vehicle is used for business related purposes, automobile liability insurance must be maintained. 

Applicants are encouraged to review all position requirements prior to applying. Salary is based on a combination of professional experience and qualifications. 

For best consideration, applications should be submitted by February 7, 2022.  Applicants must apply online to be considered for this position and attach a resume with contact information for at least three professional references. Position is open until filled.

Job: Information Technology Professional
Primary Location: US-Tennessee-Memphis
Other Locations: US-Tennessee-knoxville
Organization: Municipal Tech Adv Service
Schedule: Full-time
Job Posting: May 17, 2022, 1:43:59 PM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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