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Front Desk Receptionist

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Description
University of Colorado | CU Anschutz Medical Campus

Department: Colorado Clinical and Translational Science Institute (CCTSI)

Job Title: Research Scheduling Coordinator (Administrative Assistant II)

Position #780230 – Requisition #24312

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found here.

At the University of Colorado Denver l Anschutz Medical Campus we seeks individuals with demonstrated commitment to creating an inclusive learning and working environment.  We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

Who We Are:

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

The Colorado Clinical and Translational Science Institute (CCTSI) has an opening for a full-time University Staff (unclassified) Front Desk Receptionist position.

The Colorado Clinical and Translational Science Institute (CCTSI) provides infrastructure and resources to enhance clinical and basic sciences, promote research excellence, and train the next generation of clinical/translational scientists.

Job Summary:

The purpose of the Front Desk Receptionist position is to support the scheduling, administrative, and operational functions of the outpatient Clinical and Translational Research Center (CTRC). This CTRC facilitates the activities of over 350 clinical research studies by providing dedicated research space, nursing, nutrition, cardiovascular imaging, body composition and exercise testing, and laboratory services.

This position will be responsible for checking participants into and out of their research appointments, operation of the CTRC Scheduler system, printing and collating visit paperwork, entering CTRC appointments into the University of Colorado Hospital EMR (Epic), general clerical and administrative tasks of the CTRC unit, and providing excellent customer service to participants, study teams, research nurses, and other CTRC staff.

Examples of Work Performed:

    Perform check in, check out, and greeting activities at the CTRC outpatient clinic front deskEnter CTRC appointments into the University of Colorado Hospital EMR (Epic)Provide query and customer service support to participants and CTRC and study staffPrint and collate research visit paperwork Use CTRC Scheduler (training provided on hire) to schedule participants, create and modify appointments, verify resource utilization, and run reports Use of several software packages including Scheduler, EPIC, and Microsoft Office suiteRoutine monitoring and updating of Scheduler databases for appointment additions, changes, and access requestsAssist CTRC nurses with rooming participants for visits and cleaning rooms, as neededMaintain a clean and tidy waiting room and font desk environmentMonitor waiting room activity and TV channels to ensure a welcoming and friendly environmentDevelop custom reports based on requested CTRC, UCD, and hospital metrics to be used by study and CTRC staffAssist in maintenance and update of the CTRC Scheduler application Act as a liaison between the outpatient and inpatient CTRC unitsParticipate in process improvement projects at the CTRC and ability to implement coordinated changesAssist with training new staff on front desk dutiesOther duties as requested by the Manager
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Salary and Benefits:

    The salary range (or hiring range) for this position has been established at $36,000 - $42,000The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.This position is eligible for overtime compensation.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.Here is a link to an overview of the benefits packageHere is a link to a Total Compensation Calculator
Diversity and Equity:

  • The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected]
  • The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
  • The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.


Qualifications
Minimum Qualifications:

    At least two (2) years of experience in a customer service and/or front desk positionSubstitution: Appropriate college-level education will substitute for the required experience on a year-for-year basisApplicants must meet minimum qualifications at the time of hire.
Preferred Qualifications:

    Previous experience in a clinical research environment or equivalent hospital environment.Experience in a high pace environment with multiple stakeholders
Competencies:

    Ability to interpret clinical research protocolsGood problem solverProactive at identifying and addressing issues in real timeAdaptability in an environment of frequent changeAbility to work efficiently in a fast paced, noisy environmentProficiency in all Microsoft Office applications (Word, Excel, Outlook, Powerpoint)Superior communication and organizational skillsProven teamwork skillsMust be able to work independently following training
Conditions of employment:

    Hours for this position are 6:45 AM-3:45 PM Monday through FridayThe University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at: https://www.cu.edu/vaccine-requirement


Job Category: Administrative Support and Related
Primary Location: Aurora
Schedule: Full-time
Posting Date: Jan 7, 2022
Unposting Date: Ongoing
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