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Graduate School Student Support Specialist

University of Colorado Colorado Springs
Colorado Springs, CO
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The Graduate School Student Support Specialist plans and executes events to support graduate students’ professional development. This position will also be responsible for coordinating activities of the Graduate School with outward facing communities. The individual will work closely with staff in the Graduate School, Admissions, Recruitment, Alumni Relations, other student support services offices, and individual academic graduate programs to provide outstanding services to prospective and current graduate students.

Who We Are:

The University of Colorado Colorado Springs (UCCS)  is one of four campuses in the University of Colorado system and is home to over 9,500 undergraduate and 1,900 graduate students.

Colorado Springs (pop. 450K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report  as one of the top Best Places to Live in the U.S.

Job Duties:

Professional Development and Retention Activities

  • Plan and execute programs to support graduate student development and facilitate their graduate school success. Such activities may include orientation and welcome sessions, professional development activities, recognition activities, and student competitions and professional events..
  • Collaborate with Graduate School and program staff and faculty to create, implement and evaluate a comprehensive Graduate Student Retention Plan to develop and retain current graduate students.
  • Facilitate retention by working closely with the Graduate Student Association to host numerous events for current graduate students.
  • Review, award, and manage scholarships housed in the graduate school and as requested by financial aid. May require coordination of multiple review committees, notifying students and financial aid office, ensuring that funds are allocated appropriately.
  • Manage travel award budget. Includes advertising to students and programs, allocating funds, ensuring that funds are spent appropriately, make decisions about who receives awards, and how award program operates.
  • Assist with international student welcome and check in events.
  • Manage graduate student survey administration, report writing and recommendations. Develop responses for identified areas needing improvement.
  • General Graduate School Activities

  • Hire, train and supervise student employees.
  • Ensure that the Graduate School webpage is accurate, relevant, user-friendly, and maintained. Train and supervise student employee for web content management.
  • Attend the Graduate Executive Committee meetings and assist with current student issues.
  • Stay up to date on graduate school admissions, marketing, recruitment and retention and professional development best practices through efforts such as participating in conferences, reading materials, etc.
  • Develop tracking mechanisms for office activities and contacts with individuals and other community groups.
  • Review recruitment pieces and publications to include the campus graduate school view book, and Graduate School publications
  • Collaborate with the Director of Student Recruitment and Offices of Admissions and Records on graduate recruitment, admissions, marketing and application issues.
  • Collaborate with other offices and programs concerning graduate recruitment, application, admissions, and marketing to ensure appropriate representation of graduate programs.
  • Plan and assist with enrollment management activities across multiple units and programs. For example, monitor program enrollment and maintain communication with newly admitted students who have not enrolled to provide necessary support services.
  • Cross-train in key graduate school areas of operation.
  • Other duties as assigned.

    Job Competencies:

  • Demonstrated experience working with diverse populations in a multi-cultural environment that is committed to diversity and equality in education.

  • Experience working in an academic setting preferred.

  • Strong customer service skills.

  • Ability to work collaboratively and independently.

  • Experience planning events.

  • Excellent written and oral communication skills.

  • Business and marketing skills desired.

  • Experience supervising and training employees.

  • Strong communication skills.

  • Well-developed emotional intelligence.

  • This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

    What We Offer:

    Salary Range: Generally starting at $37,922 - $48,932

    The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

    The University of Colorado offers excellent benefits, including medical, dental, retirement, paid vacation and time off, and a tuition benefit. Information on university benefits programs, including eligibility, is located at Total compensation goes beyond the value on the paycheck.  Please consider reviewing the Total Compensation page at Total Compensation Calculators | University of Colorado (link:


    Tentative Search Timeline:

  • The potential dates for interviews with the search committee will be the week of 2/7/2022.

  • The potential dates for interviews with the supervisor and appointing authority will be the week of 2/14/2022.

  • The potential employee start date is 3/1/2022.

  • The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check. 

    UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

    To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

    Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.  If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

    The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

    Minimum Requirements:

    Bachelor’s degree Experience developing, planning, and evaluating professional development activities or training.Preferred Qualifications:

    Two years of experience in Student Services and event planning.Social networking and web management experience.Physical Requirements:


     While performing the duties of this job, the employee is frequently required to sit.  Employee is occasionally required to move Tasks may involve using a computer screen continuously for long periods of time. The employee must occasionally lift and/or move up to 10 pounds.  

    Job Category: Academic Services
    Primary Location: Colorado Springs
    Schedule: Full-time
    Posting Date: Jan 6, 2022
    Unposting Date: Ongoing
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