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Assistant Director

Employer
Case Western Reserve University
Location
Cleveland, Ohio

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Administrative Jobs
Student Affairs
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Assistant Director

POSITION OBJECTIVE

The Assistant Director serves as the primary staff member to work with and advise the director in the development, implementation and evaluation of budget, goals and objectives for the Lesbian Gay Bisexual Transgender (LGBT) Center. The assistant director serves as the principal project manager for two major and the central components of the LGBT Center mission, 1) programs and events geared towards the lesbian, gay, bisexual, transgender, queer, intersex community on campus and 2) educational outreach, programs and workshops for the larger university community, in order to create an inclusive and welcoming culture across campus. The assistant director will utilize foundational knowledge and basic principles of sexual orientation, sex, gender identity, gender expression and how they are impacted by other facets of identity; in addition to diversity frameworks such as Intersectionality and Queer Theory, for program development. The assistant director works independently making decisions that directly impact the direction of LGBT Center programming and events, as well as shaping the LGBT Center culture and space by hiring and managing an integral voice in the LGBT Center, the student staff. The assistant director is also responsible for contributing to the overall recruitment retention goals of the university, by assisting with targeted recruitment and retention plan for LGBT students at Case Western Reserve University.

ESSENTIAL FUNCTIONS

  1. Recruit, train and directly supervise a team of 8 to 12 student coordinators. The student staff are responsible for both basic administrative duties (booking meeting spaces for the director and assistant director, keeping track of office supplies, making copies and filing) as well as providing input in planning LGBT Center programs and campus outreach (tabling at invited relevant events across campus, staffing events and programs). The assistant director is responsible for creating a workplace handbook with high standards and expectations, assigning individual tasks, evaluating work performance on a regular basis, providing feedback and making plans for improvement. The assistant director will hire and terminate student employees independently, based on performance. Create the student staff schedule and plan office retreats and staff meetings with student coordinators. Track and approve student coordinator’s time. (15%)
  2. Develop, plan and manage annual LGBT Center signature programs, such as, but not limited to, National Coming Out Day, Transgender Day of Remembrance and The Clothesline Project. Make decisions regarding relevant themes, audience outreach and desired outcome of annual programs on a year-to-year basis. Create regular reports related to the evaluations of programs and events and initiate improvements based on data gathered from evaluations provided to participants after each program. (20%)
  3. Continually develop and implement the award-winning university-wide Safe Zone Training Series and LGBT education workshops for students, staff, faculty and the greater university community. Through investigative tactics, ensure that the information provided reflects the most current trends, language and importance to the LGBT community. Research the most effective and impactful delivery methods for education around LGBT topics, based on national best practices. Train and supervise student staff in the facilitation of Safe Zone programs. Record and track participants and make semi-annual changes to education programs based on participant evaluations. Facilitate or co-facilitate sessions. Also expand the Center’s educational training offerings outside of Safe Zone. Work closely with the other campus departments that offer trainings to specific populations such as faculty and/or staff. (20%)
  4. Maintain the LGBT Center’s budget and financial transactions. Work with the Director of Finance for the Division to create a budget and forecast for the director on monthly basis as well as reconcile monthly expense and credit card statements. Make decisions regarding purchasing of supplies and equipment. Make deposits, disbursements and reimbursements through the PeopleSoft financial system. (15%)
  5. In alignment with the LGBT Center’s mission, vison and values, create a high standard of innovative programs and events. Hold focus groups, assess and analyze evaluations from previous programs/ events and research best practices for supporting LGBT individuals on campus. Create and institutionalize programmatic standards and practices, which maintain a high level of professional programming. Organize university committees comprised of relevant parties with decision-making authority, to collaboratively bring educational, academic and social programs and events. Maintain contact with the Office of the President, various offices of Development and Alumni Relations, Office of the Provost and executive level Student Affairs employees to ensure events are high quality, supported and reaching the correct audiences. Organize all practical aspects of all LGBT events and programs. Work with keynote speakers and agencies (honorarium, travel, accommodations and reimburse any other expenses), solicit and evaluate quotes and secure all necessary contracts for location, audio-visual, catering, etc. Responsible for community outreach to collaborate and/or promote events, when applicable, to the larger LGBT community. Manage the LGBT Center space, including oversight and decision making related to LGBT Center reservations and use of space, office inventory and records. Maintain all office equipment. Work with various vendors and departments to ensure the office runs smoothly. Maintain regular contact with the Tinkham Veale University Center staff. (10%)
  6. Develop and maintain office website and social media sites and the creation of flyers, program materials and monthly newsletter. Create submissions to the school newspaper, the Observer, as well as the university electronic newsletter, The Daily. Work in collaboration with university marketing to ensure brand compliance. (8%)
  7. Independently coach and counsel students as they navigate complicated issues, helping them to resolve emotional, academic, interpersonal and crisis-level issues related to their identity, perceived identity, or conflict resulting from hate or bias. Serve students by assessing their needs and create personalized solutions to complex problems. Assess the needs of other visitors, assessing visitor inquiries and problem solving complicated requests related to the LGBT community. Monitor incoming correspondence and requests for information and ensure timely follow-up with resources. (7%)

NONESSENTIAL FUNCTIONS

  1. Represent the LGBT Center at various university events and programs. (1%)
  2. Serve on university committees at the request of the director. Support the organization's strategic alliances and partnership. (2%)
  3. Chair staff meetings, attend university committees and represent the LGBT Center at programs and events when the director is unavailable to do so. (2%)

CONTACTS

Department: Daily contact with students, campus partners, Director of LGBT Center to discuss programming, center management and departmental initiatives.

University: Regular contact with the Office of the President, various offices of Development and Alumni Relations, Office of the Provost and executive level Student Affairs employees to ensure events are high quality, supported and reaching the correct audiences. Regular contact with the Tinkham Veale University Center management staff for the purpose of LGBT center space maintenance. Regular contact with Enrollment Management, Residence Life, First and Second Year Experience Staff for the purpose of communicating and collaboration regarding recruitment and retention objectives. Regular contact with General Accounting for budget and forecasting. Moderate contact with University Health and Counseling Services, Office of Student Affairs regarding specific student issues and policy and program initiatives related to the LGBT community. Contact with Marketing and Communications to ensure consistent branding standards. Additional University contacts include moderate contact with the Flora Stone Mather Center for Women, Office of Multicultural Affairs, Public Safety, Office of Inclusion Diversity and Equal Opportunity, Career Center, Office of Title IX, International Student Services and the Social Justice Institute, in order to ensure communication of LGBT Center objectives and collaborations between offices.

External: Regular contact prospective students for recruitment efforts and community partners for the purpose of collaboration and relationship building.

Students: Frequent interactions with student coordinators of the LGBT Center to manage goal setting and program initiatives. Regular contact with students participating in conversation groups and LGBT Center-sponsored events and programs (undergraduate and graduate/professional students) and students organizations to assist and advise.

SUPERVISORY RESPONSIBILITY

Provide supervision of the LGBT Center student coordinators and Graduate/Professional Student Interns.

QUALIFICATIONS

Experience: 1 to 3 years of related experience in program management/coordination required. 2 years of professional experience working with lesbian, gay, bisexual, transgender, queer, and questioning identities.

Education/Licensing: Master's degree in Education, Counseling, Social Work, Women’s, Gender, and Sexuality Studies (WGSS), Diversity Studies, Student Affairs, LGBT Studies, Business, or related field required.

REQUIRED SKILLS

  1. Experience in programming targeted for diverse audiences, particularly LGBT identities.
  2. Working knowledge of basic principals of sexual orientation, sex, gender identity, gender expression and how they are impacted by other facets of identity.
  3. Familiarity with diversity frameworks such as intersectionality and Queer Theory strongly preferred.
  4. Ability to work independently making moderately important decisions and good judgment regarding the need to elevate problems to the director.
  5. Familiarity with student development and identity development theories.
  6. Demonstrated experience managing and maintaining budgets and forecasting.
  7. Excellent written and oral communication skills for facilitation, presentation and report creation.
  8. Strong planning and organizational skills.
  9.  Ability to meet consistent attendance.
  10. Experience managing student employees.
  11. Knowledgeable in PeopleSoft Suite (preferably) and ability to manage a program budget and related financial transactions.
  12. Ability to interact with colleagues, supervisors and customers face to face.
  13. Ability to build strong and authentic relationships with students and campus partners.

WORKING CONDITIONS

Typical student center work environment. Individual must be willing to work evenings and weekends. High concentrations of student traffic and working with students needs and interests. Due to high traffic volume, the individual is expected to assist as a team player in the management of the main office. Some travel required to local, regional and national conferences.

TO APPLY

Visit https://case.edu/hr/careers job id: 9581

Organization

Working at Case Western Reserve University

Case Western Reserve University is among the nation's leading research institutions. Founded in 1826 and shaped by the unique merger of the Case Institute of Technology and Western Reserve University, Case Western Reserve is distinguished by its strengths in educationresearch, service and experiential learning. Located in Cleveland's University Circle, we offer nationally recognized programs in the arts and sciencesdental medicineengineeringlawmanagementmedicinenursing and social sciences.

Student enrollment exceeds 9,800 students, forty percent of whom are undergraduatesFacultyand students hail from more than 90 countries, with academic interests that reach every region of the world. Case Western Reserve, with the support of individuals, corporations and foundations, aids nearly 100 designated research centers.

As a service-oriented institution dedicated to civic leadership, Case Western Reserve seeks individually and collectively to prepare our students to improve the human condition and to direct the benefits of discovery toward a better society. This effort is not limited to the university's classrooms, laboratories, librariesresidence halls and athletic fields, but includes partnerships with many other institutions. We build these partnerships believing that our ability to improve the human condition should begin in our own community.

Case Western Reserve University remains Ohio's top-ranked school among the nation's premier national universities, as ranked by U.S. News & World Report and is the only Ohio institution ranked in the top 50 nationally. We promote a culture of inquiry marked by rigor, creativity, curiosity, innovation, respect, sensitivity and open communication of ideas.

The university supports interdisciplinary partnerships in education and research with numerous faculty holding joint appointments in more than one Case Western Reserve school or department, as well as at neighboring institutions. These relationships launched many of the unique pairings of science, business and liberal arts into the centers and programs that enhance the undergraduate and graduate experience at the university. Our dual degree programs enrich the educational experience for those students who choose to balance the technical requirements of engineering or the sciences with a strong interest in the humanities.

With more than $375 million in research funding annually, the university attracts outstanding undergraduate and graduate students along with renowned faculty whose research has made significant contributions to the way we live and work. Case Western Reserve counts 15 Nobel laureates among our alumni and current and former faculty, including the first American scientist to ever receive the prize.

Our students' experiences in cultural institutions, clinics, social service agencies and industry are not viewed as “extra-curricular,” but create the learning experience that defines a Case Western Reserve education. The university's service programs in the Cleveland Municipal School District have impacted more than 145,000 students with more than 43 signature programs. The university has launched more than 580 community partnerships on the local, national and international levels. Annually the university sponsors Case for Community Day, an event where hundreds of Case Western Reserve employees and students lend their time and talent to targeted community development projects in the Greater Cleveland area.

Our alumni number more than 110,000 and constitute a “who's who” of every profession. Alumni represent one of the university's strongest resources, playing a vital role in campus life through their work as advisors, mentors, friends and advocates.

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