Oklahoma State University-Oklahoma City
900 N Portland Oklahoma City, Oklahoma, 73107 United States

Job Details

Position Details

Req ID:


Position Title:


Position Type:

Staff Full-Time

Position Number:


OSU Campus:

Oklahoma City


Registrar & Veteran Affairs

Location Address:

900 N Portland
Oklahoma City, Oklahoma, 73107
United States

Hiring Supervisor:

Dar Yasseri Hiring Range:
(Contingent upon available funding):

50,000.00 - 50,000.00, Salary

Work Schedule:

Varies, may include some evenings and weekends

Faculty Appt Period:

Job Summary:

Job Summary:
The Registrarprovides strategic planning, direction, and supervision for the Registrar’sOffice and Veteran Services Office. The Registrar manages all operations withinthose offices, including the student information system, registration, studentacademic records, degree evaluation and the awarding of degrees, studentcertification services, transcripts, transfer credit evaluation, coursescheduling, publications (catalog, and university calendar), the maintenanceof the student information and degree audit systems and enrollment reporting and data.

The Registraradministers all functions of confidential student records, including the FamilyEducational Rights and Privacy Act (FERPA); consults on the development of andadministers university academic and administrative policies affecting studentsand courses; overseeing all training, supervision, and evaluation ofdepartmental staff. The Registrar works with campuspartners to ensure compliance with federal and state regulations, as well asthose of other regulatory agencies.

Essential Job Functions:


    Provides leadership in the development and advancement of OSU-OKC’s strategic enrollment and completion goals.
    Develops, implements, and manages a current student engagement plan to promote persistence and completion.
    Actively participate on the student experience leadership team, campus committees, and professional organizations.
    Works effectively and collaboratively with all segments of the university community to manage Registrar and Veterans Services-related operations and initiatives.
    Develops innovative proposals to improve practices and provide quality service to students and the campus community.
    Articulates knowledge of academic policies and procedures to internal and external colleagues and university partners.
    Assist with campus-wide recruitment, retention and diversity efforts.
    Represent OSU-OKC on a variety of system-wide and state-wide committees and organizations in support of inter-institutional policies, agreements, data management and reporting.

    Effectively leads and supervises the Registrar’s Office and Veterans Services staff.
    Establishes priorities for work assignments, monitors progress, and reviews work to ensure compliance to policy and accuracy of data.
    Administers the departmental budgets.
    Identifies areas for improvement and implements solutions through continuous process improvement strategies.
    Works with campus partners to identify, develop, and review key performance indicators, standard operating procedures, and process documentation.
    Provides oversight of departmental publications, marketing materials, webpages, and social media platforms.
    Responsible for the administration of departmental technologies, software, and student information system (Banner) modules.
    Maintains understanding of and compliance with all applicable state and federal laws, policies and procedures related to educational records, academic standards, and veterans’ benefits.
    Provides interpretation of OSRHE policy to the campus community and works with the State Regents regarding clarification when needed.Establish effective relationships with faculty and academic partners across campus, collaborating on issues relating to curriculum, university policies, and other areas of Registrar responsibility.

    Maintain student information system database, including but not limited to, academic calendar, academic history, class schedule, and catalog.
    Serve as a School Certifying Official (SCO) for Veterans Affairs.
    Serves as the FERPA Officer for the University, assures that all FERPA regulations are met and provides training to college community on FERPA guidelines.
    Works with OSU legal on the lawful response to subpoenas related to the access of student records and information.
    Assumes the duties of direct reports as needed.
    Issue official transcripts and certifications, ensuring compliance with FERPA.

    Develops, implements and manages assessment practices and prepares customized reports.
    Maintains and analyzes student and related educational data for internal institutional planning. Prepares reports to inform the development of campus and departmental strategies.
    Provides information required for various external compliance reporting. Coordinates the submission of specialized annual reports in a timely and accurate manner.
    Assists with Department of Defense Memorandum of Understanding and the Department of Veteran Affairs reporting and auditing to ensure compliance of programs.Work closely and collaboratively with partners on campus to ensure accuracy of reporting data and determining proper data reporting structures.
Other Job Duties:

    Completes all mandatory training and participated in a minimum of two professional development each year.
    Performs other duties as assigned.
The duties listed in this job description are intended only asillustrations of the various types of work that may be performed. The omissionof specific statements of duties does not exclude them from the position if thework is similar, related, or a logical assignment to the position.

Special Instructions to Applicants

Resume and cover letter are required for full consideration.Official transcripts will be required upon hire.

Education & Experience

Position Qualifications:

Minimum Qualifications:

Bachelor’s degree in Education, Administration,Business or related field.

Work Experience:

    Minimum of three to five years progressively responsible work experience in a Registrar’s Office at a post-secondary institution or related field.
    Experience working with student information system and customer relationship management software.
    Experience working in a fast-paced and customer service rich environment.
    Experience working in both collaborative/team environments and in positions that require individualized work with minimal supervision.
Knowledge, Skills, and Abilities:

    Knowledge and understanding of the Family Educational Rights and Privacy Act (FERPA).
    Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.
    Exceptional problem solving and critical thinking skills required, must be able to evaluate data to identify new conclusions based on findings.
    Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
    Ability to think objectively and interpret meaningful themes from quantitative and qualitative data.
    Demonstrated coordination, planning, and organizational skills, managing multiple project simultaneously.
    Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
    Ability to manage multiple priorities imposed by frequent deadlines, peak workloads, and public/student contact.
    Ability to work independently and also collaborate within a team environment while effectively managing multiple priorities and deadlines.
    Ability to thrive in a high-paced and dynamic environment.
    Proficiency in computer applications, including databases, spreadsheets, customer relationship management software, etc.
    Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff, and community partners.
    Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community.
    Ability to work effectively in a diverse community and meet the needs of diverse student populations.
    Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
    Demonstrated history of ethical and professional behavior.
Preferred Qualifications:

    Master’s degree or higher level graduate degree
    Demonstrated leadership and management/supervisory experience.
    Knowledge of state and federal laws, regulations, and other policies affecting student records and reporting.
    Demonstrated strong focus on the student experience and student success.
    Demonstrated professional record of collaboration and partnering with faculty and leadership.
    Solid technical background with student information systems (Banner).
Working Conditions:

    Must be able to work flexible hours to include some nights and weekends.
    Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
    Ability to work in a remote environment based on campus and departmental needs.
Physical Requirements:

    Duties require extended periods of sitting, talking and listening.
    Duties require extensive use of computers, telephone and other office equipment.
    Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).
The work environment andphysical demands described here are representative of those required by anemployee to perform the essential functions of this job with or withoutreasonable accommodations.


Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations,OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check.The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.


Oklahoma State University is a modern land-grant system that prepares students for success. Orange is the Answer. Through leadership and service, OSU improves the lives of people in Oklahoma, the nation and the world. OSU has more than 35,000 students across its five-campus system with students from all 50 states and around 120 nations. Established in 1890, OSU has graduated more than 264,000 students to serve the state of Oklahoma, the nation and the world. 

Oklahoma State University-Oklahoma City (OSU-OKC) is part of the modern land-grant system of Oklahoma State University. OSU-OKC is a two-year public institution, offering more than 50 degrees and certificate options. Through quality education, a supportive environment, leadership training and service opportunities, OSU-OKC trains students to work and educates them to lead. OSU-OKC graduates are found throughout the community serving as police officers, firefighters, nurses, teachers, healthcare professionals and business owners.

Oklahoma State University is an Affirmative Action/Equal Opportunity/E-verify employer committed to diversity. All qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, genetic information, gender identity or expression,  national origin, disability, protected veteran status or other protected status. Oklahoma State University campuses are tobacco and vapor-free.

Find Us
900 N Portland
Oklahoma CIty
United States

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