Patient Intake/Scheduling Coordinator (Administrative Assistant II)
- Employer
- University of Colorado Anschutz Medical Campus
- Location
- Denver, CO
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
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Description
University of Colorado | CU AnschutzSchool of Dental MedicinePatient Intake/Scheduling Coordinator (Administrative Assistant II)Position #00218248– Requisition #24237* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2Denver: https://www.ucdenver.edu/coronavirusExemptions vary by campus location/department. Campus/Unit-Specific Exemptions:
Qualifications
Minimum Requirements
Job Category: Administrative Support and Related
Primary Location: Aurora
Schedule: Full-time
Posting Date: Dec 28, 2021
Unposting Date: Ongoing
University of Colorado | CU AnschutzSchool of Dental MedicinePatient Intake/Scheduling Coordinator (Administrative Assistant II)Position #00218248– Requisition #24237* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2Denver: https://www.ucdenver.edu/coronavirusExemptions vary by campus location/department. Campus/Unit-Specific Exemptions:
- Anschutz Campus – Exemptions are allowed for medical or religious reasons.Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.
- Greet and assist virtual, phone and walk-in customers.Page students, staff and faculty and takes messages as necessaryProvide exceptional customer service to the 250+ patients seen daily.Answer all incoming calls and disseminate appropriately to the correct person or department.Handle patient inquiries and provide information regarding dental school policies.
- Greet patients and monitor patient check-in and check-out.Maintain and retrieve confidential patient records including updating patient information and signatures.Understand school financial policies. Register new patients in electronic health records. Work with faculty, students, coordinators and other staff in solving scheduling and/or billing issues.Verify financial information and notify patient if payment is due.Accept payments from patients for planned, in process, or completed treatment.Facilitates efficient, professional, and confidential patient/student/faculty interaction.Facilitate the release of dental records for requesting patients, legal and/or private dental practices.
Qualifications
Minimum Requirements
- Two years of general clerical experience, which includes one year of experience working in a medical/dental environment. College or university course work, appropriate to the work assignment, may substitute for the experience on a year-for-year basis but not for the one year of experience working in a medical/dental environment.
- Experience working with faculty, staff, and students in a higher education environmentExperience working in a dental or medical office environmentBilingual in English and Spanish
- Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, designing forms, and other office procedures and terminologyKnowledge of principles and processes for providing customer and personal services. Knowledge of electronic health record system.Knowledge of teleconferencing software (i.e. Zoom).Ability to efficiently organize, multi-task, and prioritize duties and tasks. Ability to work in a fast-paced, high volume environment. Excellent verbal and written communications skills.Excellent interpersonal skills Proficient computer skills. Ability to interpret and follow complex rules, regulations, policies, procedures, and guidelines.Ability to handle sensitive matters that require discretion and confidentiality.
- Decides which patient concerns or inquiries need to be passed on to the clinic director, office manager, resident or faculty.Must use common judgment when dealing with patients on a daily basis. Know when to seek assistance with patient conflicts (i.e. missed appointment, scheduling issues).Follows established policies and procedures related to patient records and release of dental records.Complies with HIPAA regulations regarding patient information, correspondence and communications.Complies with FERPA regulations regarding student information, correspondence, and communication.
- Position may be assigned weekend and/or evening shiftsPosition may be assigned a 4/10 work week schedule
Job Category: Administrative Support and Related
Primary Location: Aurora
Schedule: Full-time
Posting Date: Dec 28, 2021
Unposting Date: Ongoing
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