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Information Services Coordinator

Kern Community College District

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Administrative Jobs
Technology, IT Support & Training
Employment Type
Full Time
Institution Type
Community College
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Job Details

Information Services Coordinator

Kern Community College District

Salary: $3,539.34 - $5,001.00 Monthly

Job Type: Full Time

Job Number: FY21-22-00427

Location: Bakersfield, CA

Department: Information Technology Services

Basic Function
Under the direction of an assigned supervisor, provide a telephone help desk service to faculty and staff; coordinate a job request system; perform hardware and software troubleshooting by telephone for faculty and staff; maintain a computerized inventory of technology hardware and software; coordinate receiving equipment with the college shipping and receiving department.

Representative Duties
Provide a telephone help desk service to faculty and staff with varying degrees of technological competencies; diagnose and troubleshoot minor software and hardware problems; coordinate access to appropriate technicians as needed.

Coordinate and maintain a job request system for requests relating to computers, audio-visual and distance education equipment, electronic maintenance and general maintenance and operations; prioritize, enter and process job requests utilizing an on-line job scheduling system; coordinate the distribution of jobs to appropriate managers; serve as liaison with faculty and staff to answer questions regarding individual job status.

Maintain inventory system of hardware and software; maintain inventory numbers and serial numbers.

Coordinate scheduling of computer laboratories and resolve schedule conflicts with instructors.

Coordinate receipt and acceptance of equipment and supplies through college shipping and receiving department; validate goods delivered against purchase orders; notify faculty and staff of hardware and/or software received; schedule individual delivery and installation through established job request system.

Prepare and maintain reports on supply usage including paper, disks, ink-jet/toner cartridges and other supplies; maintain current computer and accessory price lists; maintain documentation manuals; compose correspondence, reports and memoranda independently.

Research pricing with vendors for computing supplies for campuses; assist in locating suppliers for instructional technology equipment, software and supplies; initiate or assist in the purchasing process.

Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justification for budget items.

Input student identification data into appropriate system; resolve computer problems with student access ID's.

Train and provide work direction to clerical staff as assigned.

Perform related duties as assigned.

Minimum Qualifications
Any combination equivalent to: Associate degree in computer science, management information systems or related field and one year increasingly responsible experience in the use of computer software and hardware in networked environments, providing technological support to a variety of end users.

Knowledge and Abilities
Computer, audio-visual and distance education equipment used in educational institutions.
Meaning and usage of common technological terms.
Principles of software operation and data entry in mainframe and computer environments.
Word processing, spreadsheet and other software applications used at the college.
Inventory management procedures. Local vendors and sources of supply.
Telephone techniques and etiquette.
Oral and written communication skills.
Interpersonal skills including tact, patience and courtesy.
Record-keeping techniques.
Budget preparation and monitoring.

Diagnose and troubleshoot minor software and hardware problems by telephone.
Coordinate and process technology-related job requests.
Maintain a technology equipment and software inventory.
Develop and implement procedures to assure efficient, accurate and timely receipt of hardware and software from college shipping and receiving department.
Coordinate purchasing activities.
Prepare and maintain records and reports.
Operate a computer and standard office equipment.
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working relationships with others.
Prioritize and schedule work.
Meet schedules and time lines.
Train and provide work direction to others.
Work independently with little direction.

SALARY RANGE$3,539.34 - $5,001.00 monthlyMaximum Entry Level Salary: $3,718.52 monthly
SPECIAL INSTRUCTIONSFirst Review of Applications: Complete application packets will be accepted until the position is filled; but those received by February 15, 2022 are assured consideration. The College reserves the right to extend time limits or reinitiate the recruitment/selection process at any point. Completed application packet must include:
  • Completed Online Application for Employment form
  • Current resume
  • Letter of interest (Cover Letter)
  • Copy of legible transcripts, if applicable
  • List of five (5) professional references - Listed on application form
  • It is the applicant's responsibility to redact (or remove) any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant.Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your on-line application. Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. EEO Plan 2021-2024
    Note: The District is strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices. Discrimination Free Work Environment The District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission.

    All applicants must apply online at Emails will not be accepted.


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    Kern Community College District (KCCD) serves communities over 24,800 square miles in parts of Kern, Tulare, Inyo, Mono, and San Bernardino counties through the programs of Bakersfield CollegeCerro Coso College and Porterville College. Governed by a locally elected Board of Trustees, the district’s colleges offer programs and services that develop student potential and create opportunities for our citizens.

    KCCD is geographically one of the largest community college districts in the United States, serving 26,000 students. Our students represent a diversity of religions, economic backgrounds, sexual orientations, abilities, and ethnicities.

    While the Kern Community College District was established as a separate entity in 1968 to respond to the changing needs of our communities, educational services have been provided to residents for many years: at Bakersfield College since 1913; at Porterville College since 1927; and in the Ridgecrest area since 1951 by what is now Cerro Coso College. All three colleges are proud members of the California Community College System and are accredited by the Western Association of Schools and Colleges.

    Today, education centers and sites in Delano, downtown Bakersfield, the Mammoth/ Bishop area, Edwards Air Force, and the Kern River Valley offer additional convenient, localized instruction for thousands of residents. KCCD’s commitment to distance learning and other technological advances is creating increasing opportunities for education through the internet, satellite, and cable television to individuals across our broad service area and beyond.

    Mission Statement

    The mission of the Kern Community College District is to provide outstanding educational programs and services that are responsive to our diverse students and communities.



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