Job no: 506475
Work type: Staff
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology
Type of Appointment: Full-Time, Probationary
Collective Bargaining Unit: California State University Employees Union (CSUEU) – Unit 9
Operating Systems Analyst – Career
Anticipated Hiring Range: $4,372-$6,666 per month
Classification Salary Range: $4,372 - $10,792 per month
Work Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m., unless otherwise notified
Next Application Review Date: February 8, 2022
The College of Engineering has traditionally maintained an isolated IT environment separate from the central IT service offerings. The College of Engineering has recently decided to centralize the support of their IT environment and begin leveraging centrally provided services. This position will focus on supporting the College of Engineering during this transition period as well as after the centralization process has been completed.
DUTIES AND RESPONSIBILITIES:
The Systems Administrator will be responsible for the following:
Operating Systems and Application Support:
Ensure operating system software is properly installed, tested, and tuned to maximize operating efficiency. Examples of typical work activities include:
- Develop plans, schedules, documentation, and requirements for the installation and maintenance of new and/or revised software
- Install, configure, and tune operating systems software for optimal performance.
- Provide escalated technical support for College of Engineering services to Cal Poly Pomona and IT division staff, as assigned. Duties may include providing both on-site and telephone support for resolution of operating system and applications, as required.
- Prepare reports summarizing departmental technical activities
- Incumbent may be required to respond to inquiries from staff outside of normal business hours in support of campus operations.
System Analysis and Migration Planning:
Work with staff and vendors to gain an understanding of the College of Engineering technical environment and identify opportunities to consolidate services to centrally provides services. Examples of typical work activities include:
- Develop documentation of system interdependencies and usage patterns
- Analyze the usage of Engineering IT services to identify comparable services provided centrally
- Under the guidance of the department Lead, develop proposals to migrate Engineering IT services to centrally provided services
- Coordinate the migration process with end-users as well as other IT staff and departments
Performance and Security Monitoring:
Evaluate level of systems operation and recommend measures to improve overall performance and security of Engineering services. Examples of typical work activities include:
- Conduct analytical studies of system processing time and resource capacity, measuring system performance against predetermined or standard benchmarks (e.g., operating time, error rates, and types)
- Determine system compatibility and performance, and impact of integration with new systems or upgrades
- Provide security analysis for enterprise-level server and cloud systems
- Develop and carry out appropriate periodic maintenance procedures, diagnose and correct errors, maintain appropriate records, produce and carry out specified change control processes
- Monitor security bulletins for software in use in the server environment
- Assess criticality of security patches and make recommendations to management as to the potential impact of the related vulnerability
- Monitor the campus vulnerability management platform for identified vulnerabilities and develop plans to remediate
- Review policy compliance reports to determine if the Engineering systems are in compliance with campus server hardening standards
Application and Design Review:
Provide an application and design review of new and existing products and projects as requested by management that support the College of Engineering. Examples of typical work include:
- Assess the system’s ability to integrate into existing infrastructure
- Evaluate cloud services available to the campus to identify the optimal deployment
- Evaluate the security of the system
- Determine the ongoing supportability and viability of the system
- Bachelor’s degree in Computer Science, Computer Information Systems, Information Systems, Engineering or a related field
- Two (2) years of relevant full-time experience or the equivalent part-time
- OR eight (8) years of relevant full-time experience
Functional knowledge of the specialty area demonstrated by an understanding and use of advanced principles and theories; ability to integrate work related knowledge to address problems; demonstrates competency in applying standard and non-standard technology applications and exploring and adapting changing technology, independently applies technical judgment; recognizes problems, uses reasoning and logic to establish possible causes, interprets and applies theories and principles, generates alternative solutions, implements a plan of action for the best resolution; develops solutions where precedents do not always exist. Ability to be proactive, anticipate outcomes and consequences of different approaches and making modifications to action plans; demonstrates competence at interpreting and communicating information; demonstrates reflective listening skills when working with others; assists other in completing assignments and provides work direction and training to others on new skills and procedures, ability to plan and work on shared projects. Providing technical support to technical and non-technical users, including involvement in significant projects involving core enterprise-level infrastructure and/or services; experience in supporting computing platforms running Windows-based and Linux-based operating systems; experience in managing systems and infrastructure in an IaaS cloud platform such as Amazon AWS; experience with common scripting languages used in a Windows and/or Linux environment such as PowerShell, Shell Scripts, Perl, etc. knowledge of modern operating system theory and operation, knowledge of modern programming languages, including PowerShell, ASPX, VBScript, SQL, Shell Scripts, Perl, knowledge of networking technologies, including TCP/IP, DNS, DHCP, routing and firewall configuration and operation; ability to debug complex technical problems with modern computer operating systems, applications and networks. Ability to interact with others and to communicate technical information to both technical and non-technical users.
- Certifications in AWS or Azure
- Certifications in Windows and/or Linux
- Experience working in an academic environment
- Experience with Amazon Web Services
- Experience with Active Directory
- Experience with Revision control systems such as subversion, git, et al
- Experience in MS-SQL, MySQL
- Experience in Exchange/Office 365
- Experience with Virus/spam scanning
- Experience with SAN/NAS storage systems
CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest.
Out of State Work
The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/.
Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly Pomona will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current Cal Poly Pomona employee who was conditionally offered the position. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf.
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at [email protected]. More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml.
Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf.
Advertised: January 25, 2022 (8:00 AM) Pacific Standard Time
Applications close: Open until filled