Academic Support Specialist


Level: Educational Assistant
Hours: Part-time up to 17 hours per week
Closing Date: Continuous Recruitment-Filled on an as-needed basis

Multiple Colleges (Current need at Manchester CC)

CT State Community College Mission:

Connecticut State Community College (CT State) provides access to academically rigorous and innovative education and training focused on student success. The College supports excellence in teaching and learning, makes data-informed decisions, promotes equity, advances positive change for the students, communities, and industries it serves, and awards associates degrees and certificates.

CT State Community College Vision:

CT State will be recognized for exceptional student success, educational leadership, and transformative collaboration with business and industry, government, educational, and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

CT State Community College Equity Statement:

The CSCU system commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date:

Continuous open recruitment

Application Deadline:

Filled on an as-needed basis, depending on specific college needs. Applications will stay active for 1 year.

Position Summary:

The Academic Support Specialist provides front desk and office management in the ASC. The Academic Support Specialist’s main function is to supervise and manage daily front desk operations and services of the Academic Support Center (ASC).

Incumbents must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.)

Minimum Qualifications:

Associate degree in a related field and relevant work experience.

Successful Candidate must have or must possess:

  • Experience working in a fast-paced office
  • Experience with budget and financial record keeping.

Substitutions Allowed:
Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for compelling reasons.

Preferred Qualifications:

  • Advances knowledge with Excel, Word and Outlook.

Example of Job Duties:

Under the Director of the Academic Support Center (ASC) or other administrator, the Academic Support Specialist is accountable for the following essential functions:

  • Supervise and manage daily front desk operations and services of the Academic Support Center (ASC)
  • Hire, train, schedule and supervise student workers for ASC front desk coverage.
  • Coordinate and manage all administrative tasks: scheduling student appointments, provide telephone coverage, compose ASC correspondence, assist with budget and financial record keeping, maintain reports for ASC Director and other college departments,
  • Maintain and organize ASC website,
  • Coordinate and manage appointment schedules for tutors in Tutoring Database.
  • Coordinate with HR shared services to prepare contracts for ASC staff.
  • Troubleshoot computer or copier issues.
  • Work with IT Helpdesk to ensure efficient operation of hardware and software for all ASC computers.
  • Meet with ASC Director on a regular basis. Perform additional responsibilities as determined by the ASC Director.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description. Candidate may perform some or all of the job functions.

$30.31 hourly.

Application Instructions:
To apply you must submit a cover letter and resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

CSCC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: Nicholas D'Agostino Manager of Affirmative Action, Diversity, and Inclusion [email protected]


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