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Residency Program Admin II

University of Massachusetts Medical School
55 Lake Ave North

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details




Under the direction of the Residency Program Director, the Residency Program Administrator II provides operational management of the core residency program including recruitment, on-boarding, orientation, evaluation systems, data management and program accreditation.  The Administrator implements and coordinates personnel and regulatory procedures for incoming, continuing and graduating residents.



  • Oversee daily personnel management for programs, as the primary contact for program administrative matters and resource for participants within UMMS, outside affiliated teaching sites and external regulatory agencies.  Answer questions, evaluate and resolve minor problems, making referrals as appropriate.
  • Oversee the management of the recruitment and selection process including screening of all applications, applicant ranking and submission of resident Rank Order List.  Coordinate interview days and meet with applicants. 
  • Coordinate with designee(s) training site rotation schedules, clinic schedules, electives and other assignments for program participates 
  • Complete required national and hospital surveys, collating and reporting program and trainee data.  Ensure timely participation in various databases and programs including National Resident Matching Program, AMA and AAMC reporting and ACGME data tracking systems.  .
  • Participate in the development and implementation of program evaluation systems and ensure full compliance with UMMS and ACGME requirements for evaluation of residents, faculty, rotations and the program through a variety of evaluation tools. Provide training and support to participants and faculty.  Recommend modifications and improvements to the evaluation system. Retrieve and analyze evaluation data and make recommendations for program improvement.
  • Monitor compliance with ACGME requirements.  Assist the Program Director with development of accreditation documents and institutional internal reviews and all related program correspondence  
  • Participate in program committees and is actively involved in strategic planning, curriculum development and program implementation   
  • Assist in the design and evaluation of program web site and recruitment materials, evaluate effectiveness of materials, recommend improvements, and maintain web site 
  • Coordinate outside and visiting electives including preparing required documentation and program letters of agreement to ensure compliance with UMMS policies and procedures.
  • Manage or delegate management of special events such as orientation, graduation, conferences, grand rounds, guest speakers, and other formal didactic events.
  • Supervise support staff including hiring, performance management, workflow and problem resolution.  Train staff regarding UMMS programs and resolving problems for participants.
  • Prepare letters and verifications for Board eligibility and credentialing and documentation for specialty board certification
  • Prepare and monitor operating expense budget.  Allocate funds and oversee preparation of appropriate documentation for expenditure of funds. May participate in department budget preparation.
  • Perform other duties as required


  • Bachelor’s degree in business or education or equivalent experience
  • 3 years experience in health care or academic setting including supervisory experience
  • Knowledge of accreditation requirements for graduate medical education and specialty boards certification preferred
  • Proficient use of Microsoft Office (Word, Excel, Outlook, PowerPoint) and databases.  Able to quickly learn additional software programs and web-based systems.
  • Demonstrated experience in preparing budgets, record keeping skills, and administering management practices
  • Demonstrated project management and organizational skills with ability to set priorities, work on multiple projects simultaneously, and delegate tasks
  • Excellent interpersonal skills to effectively interact with all levels of personnel both internally and externally
  • Excellent verbal and written communication skills


Realize Your Opportunities – A Career at UMASS Medical School

Inside Workings at UMASS Medical School

The University of Massachusetts Medical School (UMMS), the Commonwealth's only public medical school, is proud of our role in serving the people of Massachusetts. Although, its the inside workings of UMMS that makes the difference.

Mission and Culture

  • We’re serious about our mission and about our people. 
  • Real World Impact - Our people get excited about our mission of real-world impact in health sciences education, research and public service.
  • International Prominence and New Opportunities - As this institution has grown to national – and international – prominence, we’ve found new opportunities to train tomorrow’s physicians, nurses and scientists,  discover causes of and cures for disease and help improve the quality of health care.
  • Deep Commitment - With our clinical partner, UMass Memorial Health Care, and our other teaching affiliates, we share a deep commitment to national distinction in patient care.
  • Valued Partnerships – UMMS partners with Commonwealth Medicine, the health care consulting arm of UMMS. Also, UMMS partners with MassBiologics in scientific collaborations, technology management and creating partnerships for the development of products for the benefit of patients.  These valued partnerships help us to provide services and programs to help meet our needs at UMMS and the public.
  • Proud Contributors - People at UMMS enjoy the feeling of going to work every day knowing what they do is truly important and worthwhile.
  • Complementary and Inseparable - These varied parts of our mission and culture are complementary and inseparable.                 


UMMS, the state’s first and only public academic health sciences center, educates physicians, scientists and advanced practice nurses to heal, discover, teach and care, with compassion.  UMMS is a world-class institution with opportunities to match. 

Competitive Compensation – UMMS offers salaries that are competitive with Worcester-area employers. When combined with our generous benefits, perks, and paid time off, many job seekers are surprised to find a total rewards package that matches or exceeds their current situation.

Targeted Hiring Process – At UMMS, there are actually multiple hiring processes for different segments of our workforce.  In nearly all cases, UMMS hiring process is decentralized, with qualified candidates screened and referred to an academic officer or manager with hiring authority.

24/7 Access to Employment Opportunities – iCIMS is our online job search and application system.  iCIMS is available 24/7 to provide you with a convenient and up-to-date view of the available employment opportunities across our campuses. Updates are made daily and include all faculty and non-faculty position listings from every school and department within the UMMS. When you identify a position you are interested in and qualified for, apply online. New opportunities become available frequently so it pays to check back often!


With outstanding benefits, competitive pay, extensive learning opportunities, and a stimulating and attractive work environment, UMMS may be exactly the employer you’ve been looking for.

• Superior Benefits - UMMS offers a wide range of benefits and perks that invite comparison with the best employers in the Worcester area – and with academic institutions anywhere. UMMS provides superior medical and dental coverage for you and your family, fully funded retirement plans, generous time off, a Tuition Assistance Plan – and much more.

• People Centered - UMMS is an employer, but it is also a community. Its comprehensive medical and dental benefits, retirement plans, and even paid holidays reflect an institution built around people, with a deep respect for their differences and needs.

• Commitment to Healthy Living - UMMS provides resources to help you balance work and life and encourages healthy living through great programs and discounts for fitness, physical activity, weight management, nutritional counseling and general wellness available through our health insurance plans.

• Breadth of Offerings - Above all, the breadth of UMMS offerings set the School apart and makes it an environment favored by all sorts of smart, career-savvy people.

Apply for a Job

As an equal opportunity and affirmative action employer, UMMS recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

Online - To view all job opportunities and apply online, visit and click on the “Careers” tab.

Start Now and Realize Your Opportunities!

A History of Making Vital Improvements - UMASS Medical School Milestones

1962: Legislation establishes University of Massachusetts Medical School
1970: First medical students begin classes in Shaw Building
1974: First class graduates 16 MDs
1979: PhD program begins
1986: Graduate School of Nursing opens
1986: PhD program becomes Graduate School of Biomedical Sciences
1994: Graduate School of Nursing initiates PhD program
1998: UMass Clinical System and Memorial Health Care merge to form UMass Memorial Health Care
2001: Lazare Research Building opens
2002: Campus Modernization begins on the University Campus
2004: Graduate Entry Pathway Program established at the Graduate School of Nursing
2005: PhD Program in Clinical & Population Health Research established at the Graduate School of Biomedical Sciences
2005: Massachusetts Biologic Laboratories opens new manufacturing and filling facility in Mattapan
2006: Craig Mello, PhD, Blais University Chair in Molecular Medicine and Howard Hughes Medical Institute Investigator, is awarded the Medical School's first Nobel Prize. Dr. Mello shared the 2006 Nobel Prize in Physiology or Medicine with Andrew Fire, PhD, of Stanford University, for their discoveries related to RNA interference.
2007: Michael F. Collins, MD, is named chancellor and Terence R. Flotte, MD, is named dean of the School of Medicine.  
2009: Groundbreaking for the Albert Sherman Center, a 500,000-square-foot research and education facility slated for completion in 2012.
2010: Ambulatory Care Center opens
2012: The Albert Sherman Center, a 500,000-square-foot research and education facility, completed and opens

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