Information Technology Analyst (7309U) 28507
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles
, our Principles of Community
, and our Strategic Plan.
Located within the world's finest public university and one of the most diverse regions in the nation, the UC Berkeley School of Social Welfare strives to transform the systems that perpetuate poverty and social disadvantage. Berkeley Social Welfare develops effective leaders and scholars committed to solving complex social problems; produces, disseminates and utilizes research to improve social-service delivery and policy through critical thinking and evidence-based knowledge; and prepares the next generation of culturally-competent social workers, researchers and teachers dedicated to serving the most vulnerable members of our society.
Application Review Date
The First Review Date for this job is: December 31, 2021
- Manages systems and services for a facility of moderate size comprising multiple, integrated systems. Makes recommendations for purchase or upgrade of new computer hardware, software and services. Performs moderately complex analysis to acquire, install, modify and support operating systems, software, databases, utilities and / or tools. Applies and manages complex security configurations.
- Resolves procedural and technical issues in the context of department policies and procedures.
- Interacts with teams of advanced IT professionals as a proactive member. Provides application consulting for database performance and design.
- Troubleshoots and resolves the most complex issues. Designs and coordinates work flow of support requests, setting priorities and tracking resolution. Ensures compliance with and provides input to service level agreements.
- Identifies, evaluates and develops complex systems, processes and procedures. Creates complex specifications for systems to meet enduser requirements. Develops complex user interface designs. Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements, and revising existing system and process logic issues as necessary. Documents complex software and processes. Creates project plans.
- In relation to the School of Social Welfare's specific needs that are not met by standard support: Provides broad technical support for issues. Plans and implements hardware and software upgrades. Consults with users to assess and implement file structure needs and perform data migration. May perform server and backup server administration. Creates and oversees creation of complex technical documentation.
- Develops and / or provides training as needed based on consultation with users and understanding of technology including one-on-one and small group training, FAQs, knowledge-based entries and job aids to assist users electronically.
- Printer Server Administration - Install, configure and troubleshoot network printers.
- Sharepoint permissions management and site ownership; serve as departmental expert including providing training and maintaining user job aids; site/page design setup and configuration; troubleshoot and repair issues.
- Manages remote computer systems that connect to the School of Social Welfare's network.
- Additional System Administrator duties as needed that could include implementing and supporting new servers and network devices.
Project Management & Implementation
- Applies advanced concepts in working on moderately complex to complex projects, including the management of structured and unstructured content. Initiates, designs and communicates with senior level personnel regarding database administration studies, summary reports and background material including approaches, trends, and sources. Resolves procedural and technical issues in the context of department policies and procedures. Interacts with teams of advanced IT professionals as a proactive member. Provides application consulting for database performance and design.
- Responsible for the annual School-wide budget for computer hardware and special IT-related projects. Serves as Unit's Information Technology liaison and primary hardware asset manager.
- Makes recommendations that help ensure the necessary resources are in place to protect the Unit's Institutional Information and IT Resources.
- Implements new projects that support the department within timelines and resource constraints.
- Other project support as needed. For example, computer needs assessment, business continuity planning, possible audio/visual upgrades to departmental space, etc.
- Understands and applies industry practices, community standards and department / unit policies and procedures relating to work assignments. May serve as technical lead for a project of moderate scope. Trains users. Negotiates project plans with stakeholders.
- Attends training to acquire new skills and knowledge for current and future technologies.
- Implements, configures, documents, and manages complex and / or moderate-scale security controls to prevent unauthorized access or changes to information (including FERPA and HIPAA-like data), hardware, software and / or network infrastructure. Independently researches, analyzes and addresses attempted efforts to compromise security protocols. Advises departments on security prevention and best practices.
- Ensures Dean and Assistant Dean for Administration are aware of Unit's cyber risk; supports the Unit's establishment and decisionmaking regarding acceptable levels of risk; and ensures that Unit risk assessments and risk treatment plans are up to date.
- In collaboration with the Unit's Security Lead, develops and maintains a Unit security plan that addresses campus security policy requirements.
- Creates and maintains an inventory of Institutional Information and IT Resources that the Unit uses and for which the Unit is responsible, including data privacy classification.
Ensures the following:
- Appropriate protection of Institutional Information and IT Resources that the Unit uses and for which the Unit is responsible, according to the Protection and Availability Levels determined by or in conjunction with Proprietors;
- Appropriate information security training throughout the Unit, including security awareness training, procedures for reporting suspected or confirmed security incidents or concerns, and procedures for ensuring access to Institutional Information and IT Resources is appropriate and is modified, added, or removed as needed while supporting business continuity should an employee separate or transfer departments;
- That services the Unit uses, including those managed by Service Providers or Suppliers, meet all applicable security-related requirements.
- Manages and maintains the campus NetReg system that maintains computer addresses for the entire School of Social Welfare.
- Supports data security agreement development, processing, acquisition, installation, maintenance, and decommissioning.
- Supports data software purchasing, especially reviewing for security risks
- Manage Falcon Host security solution for IT security detection and intrusion for all School of Social Welfare's computers.
- Manages Data Loss Prevention (DLP) and web security proxy.
- Reports information security incidents and/or lack of security compliance to Assistant Dean for Administration and the Unit's Security Lead.
Desktop Software, Hardware & Audio Visual Support
- Manages and performs asset management including computer lifecycle replacement that includes computer software and hardware upgrades for a better client experience and decommissioning.
- Workstations - Install, upgrade and configure computer workstations components that Social Welfare has implemented that are out of scope for IT Client Services.
- Workstations - Sets up workstations (laptops, monitors, docking stations, keyboards, mice, ethernet, locks, cord control, etc.) for users.
- Procurement - Initiates purchase orders. Recommends the purchasing of new equipment standards for the School of Social Welfare's faculty and staff when IT Client Services standards do not meet client's use case.
- Network Printer Support - Printer mapping support, backup support for paper jams and replacing toner.
- Documentation - Develops, maintains and expands knowledge base for client facing information to improve IT experience for the School of Social Welfare's faculty, staff, and
- Audio Visual Classroom & Conference Room - Troubleshoots devices; Works with SSW and campus partners and contractors to obtain quotes for proposed facility refreshes; Oversees contracted work.
- Additional work outside of IT Client Services scope that includes supporting computers.
- Broad knowledge of various areas of IT.
- Advanced skills associated with programming design, modification and implementation. Basic knowledge of secure software development. Demonstrated ability to create software specifications.
- Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of and experience troubleshooting client, server and peripheral related issues and actions that can be taken to improve or correct performance. Experience in incident response and digital forensics, including data collection, examination and analysis.
- Thorough knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.
- Demonstrated experience with database administration. Working knowledge of database management systems and standards. Knowledge relating to database system design. Advanced database querying and modeling skills working with moderately complex databases.
- Ability to write technical documentation in a clear and concise manner.
- Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software and networks.
- Self-motivated and works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines.
- Demonstrated testing and test planning skills.
- Demonstrated skills associated with adapting equipment and technology to serve user needs. Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions.
- Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
- Familiarity with data quality and governance issues and requirements.
- Familiarity with logical data design and data mapping or data conversion.
- Can acquire new skills and knowledge to evaluate, adapt, and deploy new technologies as they emerge.
- Experience with Windows operating systems such as 2012, 2016, 2019, 10, AD, Group policies. Experience deploying Mac OS X clients in an enterprise environment.
- Experience with networking and security such as DLP, Web Security Proxy, Endpoint protection.
- Experience configuring, deploying, and troubleshooting NFS, SMB, LDAP, DHCP, DNS, and HTTP servers.
- Bachelor's degree in related area and / or equivalent experience / training.
Salary & Benefits
Annual salary will be commensurate with experience within the range of $77,300 - $102,000.
For information on the comprehensive benefits package offered by the University visit:https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
This is a full-time (100% FTE), one-year, contract position. Renewal is possible with continued funding.
We welcome candidates looking for an 80% FTE or greater position to apply and indicate their preference in the cover letter.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=28507&PostingSeq=1
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