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IT Systems Support Professional

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Job Details

Posting Number:


Working Title:

IT Systems Support Professional


ESD-Information Technology

About the University of Georgia:

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education ( UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

College/Unit/Department website:

Posting Type:


Retirement Plan:


Employment Type:


Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:


Advertised Salary:


Posting Date:


Open until filled:


Proposed Starting Date:


Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

UGA Statement:

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia is a Federal Contractor as defined by Presidential Executive Order 14042 and subject to the requirement that Federal Contractors must ensure that all covered employees, including those working remotely, are fully vaccinated by January 4, 2022. You may be required to show proof of your fully vaccinated status at the time of your start date, or have received a medical or religious exemption from the fully vaccinated requirement at the time of your start date. For more information regarding the Federal Contractor fully vaccinated employment requirement please visit or call (706) 542-2222.

Classification Title:

IT Systems Support Professional



Job Family:




Minimum Qualifications:

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Position Summary:

The EH&S Information Systems Specialist position supports the expanding service, technical and web-based needs of UGA’s Environmental Safety Division Information Systems Support office. This is a position aimed to address the challenges associated with keeping multiple platforms of content and service delivery current and properly staffed. This position will ensure proper coverage and the ongoing reliability of several service oriented tools and training delivery methods. This position will work as part of a team responsible for all aspects of information technology, customer service, and website development needs within ESD. The individual selected will review departmental requirements and collaborate with a team to make recommendations from which website functionality and training materials will be created and written. Comprehensive website analysis, testing, and support of new deployments. The incumbent is also charged with taking an active role in the development of ESD’s online presence. She/he will work with a team to help create and publish content that is relevant to our client base. She/he will also assist with creating and maintaining an archive of digital images, videos, training modules and other content. Incumbent will be a highly effective communicator (both written and verbal, specifically with public speaking) and a proven team player.

Knowledge, Skills, Abilities and/or Competencies:

•Professionalism and integrity in representing information technology offices or programs.
•Clear focus on customer service; ability to work within a strong and effective team gaining synergy across discipline boundaries.
•Experience in active consensus-building negotiation; ability to grasp needs and concerns in varied areas of information systems and solve problems through compromise when necessary and appropriate.
•Perform assigned tasks from direct instruction and established procedures.
•Excellent oral and written communication skills to maintain effective and cooperative relationships with students, faculty, staff, and coworkers.
•Ability to use electronic safety, compliance, and research administration platforms; word processing, database; spreadsheet; and presentation computer programs.
•Working knowledge of basic IT principles as well as accepted guidelines and other related information technology conventions.
•Knowledge and skills to assist with in-service training and educational programs in applicable programmatic areas.
•Ability to prioritize and handle multiple tasks simultaneously, due to the diversity of electronic safety and compliance applications, and the wide-range of potential work locations on campus.
•Excellent computer troubleshooting skills and the ability to provide superior customer service to a wide client base.
•Strong analytical and problem solving skills.
•Ability to effectively handle multiple simultaneous projects and be well organized.
•Ability to analyze user requirements, procedures, and problems to automate business processes, upgrade or modify existing systems.
•Knowledge of information technology hardware/software and its terminology.
•Skilled in developing and conducting technical classroom training sessions and creating clear and concise reference materials.
The Information Systems Support unit provides on-site application training and support to campus chemical laboratories on a regular basis. This includes spending time working in labs with potential indirect exposure to hazardous chemicals, uncomfortable temperatures, and undesirable odors. This work requires the proper use of personal protective equipment (PPE) to ensure the safety of the employee and as a means of modeling a culture of safety for laboratory staff and also ensuring that ISS student workers recognize the importance of safety while working in laboratories. Standard 8AM to 5PM work schedule onsite – no remote work. Some after-hours availability may be needed. This is to ensure that client needs are met and urgent situations are addressed which may occur after typical work hours or on weekends and holidays.

Physical Demands:

•Periodically perform short duration physical exertions, including light-medium weight lifting, pushing, pulling, stair or ladder climbing, etc.
•Stand, walk, and negotiate occasional awkward work locations and paths of travel.
•Work in a variety of physical environments; chemical/biological/radiological laboratories.

Is driving a responsibility of this position?:


Is this a Position of Trust?:


Does this position have operation, access, or control of financial resources?:


Does this position require a P-Card? :


Is having a P-Card an essential function of this position? :


Does this position have direct interaction or care of children under the age of 18 or direct patient care?:


Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):


Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.


Development and testing of web site and system functionality: The incumbent will collaborate with a team to develop clear plans and specifications from which website functionality can be written. The university’s web-based chemical inventory and hazardous waste tracking system maintains details on approximately 170,000 chemical containers, 9000 fire extinguishers, and 3500 pieces of safety equipment/engineering controls. The system also houses nearly 15,000 laboratory inspections. Recognize new problems with website deployments and routinely determine accurate working solutions. Compile and organize written documentation related to internal divisional needs, research enterprise needs and chemical inventory system functionality. Attend and actively participate in weekly web development meetings; formulate stimulating inquires and follow-up summaries. Conduct internal unit consultations and lead website project development by analyzing requirements, determining technical approaches and design, providing deliverable dates for implementation, evaluating applications and enhancements, and determining allocation of duties among external vendors as needed. This element of the position also includes shared responsibility of the development, monitoring and maintenance of the divisional website. Incumbent will work with a graphic designer and other members of a project team to develop the concept, interface design, and architecture of the website. She/he will be responsible for implementation and maintenance of web pages and web components of marketing campaigns. Should understand branding and visual identity concepts, and apply those concepts to design for web campaigns. Will research, evaluate, and implement new and dynamic web features, technology and multimedia content and identify ways to maximize use of existing technologies. The incumbent will collaborate with the ISS team to ensure that traditional marketing materials, videos, and other marketing/PR items are added to the website in a timely manner to optimize the overall communication efforts of the division. Analyze and monitor the website to identify problems or difficulties for end users.

Percentage of time:



Annual chemical inventory reconciliation project. Work to successfully complete any ongoing projects and develop plans and procedures for future projects. Incumbent will work directly with a team to ensure proper safety training, oversee technical duties related to the project, and ensure the overall integrity of the project. Will also plan and lead weekly safety and progress meetings with the reconciliation team and/or contractor. And will also analyze project progress, tabulate results, and provide regular updates to the Information Systems Director.

Percentage of time:



Provide support for existing processes, modules and hardware: Works with a team to respond to any inquiries including email/live chat requests for assistance from clients located across the UGA main campus as well as outlying sites. Deliver on-site, in-person, classroom training sessions for faculty and staff who are required to use the system. This includes direct, one-on-one assistance to laboratory staff that need assistance with understanding system functionality. Includes travel to extended campuses such as Tifton, Griffin, and Sapelo Island. The incumbent will work with the Information Systems Support team to assess divisional technology needs and recommend products and other solutions to meet those needs. Will also share responsibility with our team when working with laboratory staff to identify and resolve problems with currently deployed web modules. Will partner with external vendors to resolve issues as needed and ensure integrity of data entered into systems and update information as requested by internal staff.

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Student assistant coaching and training: Coach student employees on safe practices and provide training and guidance on requisite duties. Prepare schedules and coordinate laboratory requests for assistance with student availability.

Percentage of time:



Emerging technologies and hardware and other duties: Candidate will work with the ISS team to configure new hardware and assist with the deployment of new technology, troubleshoot problems with existing hardware and software, upgrade systems as needed, research emerging technologies and recommend possible upgrades to current systems. Candidate will also maintain a detailed inventory of computers, peripherals, barcode scanners and related equipment and will have other duties, including acting as liaison with partner IT groups, representation on university committees as needed, and other tasks as assigned by the Information Systems Director.

Percentage of time:



The University of Georgia, a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest and most comprehensive institution of higher education. Founded in 1785, it is the birthplace of public higher education in America.

Today, UGA enrolls more than 40,000 undergraduate, graduate, and professional students. The main campus has 460 buildings on 767 acres of land. The total acreage of UGA in 30 Georgia counties is 41,539. UGA has 18 colleges and schools, which include Agricultural and Environmental Sciences, Arts and Sciences, Business, Ecology, Education, Engineering, Environment and Design, Family and Consumer Sciences, Forestry and Natural Resources, Graduate School, Journalism and Mass Communication, Law, Pharmacy, Public Health, Public and International Affairs, Social Work, Veterinary Medicine, and the Honors College. It offers 24 baccalaureate degrees in more than 140 fields; 33 master’s degrees in 144 fields; 8 educational specialist degrees; four doctoral degrees in 99 areas; professional degrees in law, pharmacy and veterinary medicine; and more than 170 study-abroad and exchange programs. UGA Libraries rank among the nation’s best research libraries and contain a total of 5.3 million volumes and one of nation’s largest map collections. The university has had 25 recipients of the prestigious Rhodes Scholarship, making it one of the nation’s top Rhodes producers among public universities. UGA is home of the Peabody Awards, presented annually for distinguished achievement and meritorious public service for television, podcast/radio, and digital media. It also is home of Georgia’s State Botanical Garden, state Museum of Art and State Museum of Natural History. Additionally, UGA has one of the largest and most comprehensive public service and outreach programs conducted by an American educational institution.

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215 S. Jackson St.
United States
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