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Head of Clinical Operations - College of Medicine (Florida Medical Practice Plan, Inc.)

Florida State University
Tallahassee, FL

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Administrative Jobs
Institutional & Business Affairs, Health & Medical Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job Title: Head of Clinical Operations - College of Medicine (Florida Medical Practice Plan, Inc.)
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 50737

College of Medicine - FMPP Administration

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at:


Develops operational policies of FMPP's medical practices and oversees the operational activities of assigned area in accordance with those policies, as well as state and federal regulations. Oversees facility activities and data to aid in planning, risk management, and to improve service utilization. In conjunction with the Chief Operating Officer (COO), Chief Medical Officer (CMO), Practice Administrator and Medical Director of each practice, leads organization within the guidelines of the Patient-Centered Medical Home (PCMH) and related regulatory metrics. Also responsible for staying abreast of government regulations and requirements, educating staff and faculty of changes, and working with appropriate parties to ensure timely and accurate reporting of related activity. Responsible for ensuring patient volume, charge and reimbursement goals are met on a monthly basis. Maintains awareness of advances in health care, diagnostic and treatment equipment; data processing technology; government regulations; and health insurances changes. Attends meetings as necessary, forming a network to ensure up-to-date information is available. Shares information and ensures that appropriate up-to-date payer contracts are in place.

Establishes the direction, goals, implementation strategy and policies of the department or unit within an administrative area. Translates strategic and tactical business plans into healthcare operational plans with input from the CMO, COO, and Medical Director of each practice. Has latitude to make operational decisions within broadly defined parameters and decisions that require a high level of judgment. Works with college administration to ensure goals are met including volumes, revenue, mission, staffing and growth. Decisions impacting daily operations and that are standard administrative practice should be handled independently with appropriate reporting to college administration. Expected to actively participate in and contribute to strategic planning with clear and concise goals and paths to achievement. Responsible for implementation of approved plan and successful outcomes. Advises senior administrators in implementing programs, new initiatives, and special projects. Utilizing financial, patient, staffing, and provider reporting tools, is responsible for introducing programs and projects that grow the business of the clinical enterprise practice while addressing the needs of the community and enhancing the role of the college within the community.

Directs the efforts of, supervises and/or provides indirect coaching to the Practice Administrator and the Medical Office Managers of each practice, dependent on its developmental stage, and sets performance standards and accountability as needed. Also provides direct supervision to a clinical I.T. Manager, Practice Administrator, Data Project and Quality Manager, Billing Manager specialist in the development and support of FMPP's Electronic Health Record. In start-up phase of new practice, serves as Interim Practice Manager and provides supervision to on-site practice staff with practice's Medical Director. Cultivates growth and development plans to maximize learning and development opportunities in order to improve team members' performance and addresses departmental skill gaps. Serves as a mentor, coach and leader by sharing goals, providing clear instruction for achievement of goals, inviting feedback, providing evaluation and modification as necessary, and demonstrating acknowledgment and appreciation of teamwork. Provides further coaching and disciplinary action as necessary when goals are not met or instruction is not followed. Responsible for maintaining an inclusive working environment that is free from discrimination and harassment.

Formulates and administers the annual operating budget. Responsible for understanding trends and transferring those trends to improved and effective budgets. Demonstrates leadership and stewardship in the evaluation and containment of expenses while providing resources and tools for quality patient care and satisfaction, provider satisfaction and staff enrichment. Exercises creative, responsible, and appropriate means by which to increase revenue within regulatory guidelines and the mission of the college.

Responsible for ensuring that all programs, activities, and services series comply with university, state, and federal regulations. Works with legal counsel, billing experts, the college Privacy and Security Officer, and the Compliance Officer to gain knowledge and understanding of current regulations and is responsible for implementation and adherence by clinic staff and providers to regulations at all times. In conjunction with the Chief Medical Officer Medical Director, responsible for ensuring patients are aware of and adhere to regulations impacting the safety, privacy, and rights of themselves, other patients, and members of the clinic workforce.

Responsible for developing and maintaining partnerships throughout the University. Oversees communications, promotions, and public relations for department in order to achieve departmental goals and objectives. Meets regularly with the marketing department to discuss promotional opportunities, evaluate marketing efforts, and determine necessary budgets for efficient and effective marketing. With college administration, has authority to approve or request modification to marketing campaigns directly related to clinic promotion.

Serves on various university, division and departmental committees and represents the department at various state and national associations. Is a member of and, as appropriate, a leader of, specific committees related to clinic activity. Committees may include, but are not limited to: the College of Medicine Compliance Committee, clinic operations committees, EHR selection committee, and clinic finance/billing committee(s). Seeks membership in associations such as MGMA, and organizations that focus on medical specialties practiced by the clinic(s). Represents the college and university on community committees and task forces as appropriate to promote clinic activity and the mission of the college.


Master's degree and four years of experience in a related health and human services field; or a Bachelor's degree and six years of experience in the same. (Note: higher education can substitute for experience at the equivalent rate.)

  • Experience in dealing with crises and managing sensitive information.
  • Experience demonstrating critical thinking based upon in-depth data, substantiating information, considering and respecting others' input personal values, and ethics.
  • Experience in developing and implementing policies, procedures, goals, and objectives.
  • Experience in evaluating process effectiveness and developing changes or alternatives.
  • Experience in maintaining and improving personal and team effectiveness, and fostering change and creativity.
  • Experience in providing leadership and direction in programmatic, budgetary, and operational functions.
  • Experience in training and supervising employees.
  • Experience with Microsoft Excel and Word, or equivalent software.
  • Skill in preparing clear and concise reports, policies, procedures, correspondences, and other written materials.
  • Knowledge of and the ability to apply the principles and practices to strategically align tasks and people with organizational goals and objectives.
  • Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.
  • Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.
  • Knowledge of available medical resources and terminology.
  • Knowledge of data analysis techniques and methodology.
  • Knowledge of the principles and practices of project planning, development, and evaluation.
  • Knowledge of the concept, principles and practices of management.
  • Knowledge of the concepts, principles, and practices of accounting, budgeting, and cost control procedures.
  • Knowledge of the standard concepts, practices, and procedures within medical, health, human services, and counseling programs.
  • Ability to prioritize, organize and perform multiple work assignments simultaneously.
  • Ability to strategically plan and serve as a catalyst for organizational change, cultivate a shared vision with others, and motivate others to transfer vision into action.
Other Information

This position is eligible for a University Authorized Cellular Communication Services Allowance.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Pay Plan

This is an A&P (Administrative and Professional) position.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Soft Money Funded Position

This is a soft money funded position, with renewal based on available funds and the needs of the University.

Criminal Background Check

This position requires successful completion of a criminal history background check, to include fingerprinting. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Open until filled

This position is being advertised as open until filled.

Application review will begin as applications are received and will continue until position is filled.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.


Working at Florida State University

One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.

Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.

Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.

Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.

Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.

With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.

Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.

Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.

At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.

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