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University of Washington
Seattle, WA

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Employment Type
Full Time
Institution Type
Four-Year Institution
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PATIENT SERVICES SPECIALIST 3 (FULL TIME, DAYS) Req #:200782Department:UW MEDICAL CENTER - NORTHWEST - SPINE CENTERJob Location: UW Medical Center - Northwest Posting Date:03/18/2022 Closing Info:Open Until Filled Salary:$21.47 - $31.47 Per Hour Union Position:YesShift:First Shift Notes:As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here.

A higher degree of healthcare. Across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medical Center - Northwest has an outstanding opportunity for a DAY SHIFT, FULL TIME, CLINIC PATIENT SERVICES SPECIALIST 3 . The Clinic Patient Services Specialist 3 will serve as an expert in areas of referral management and new patient scheduling support for the Spine Center. In addition, the PSS demonstrates service excellence standards by independently performing the following support services: manages incoming referrals, gathers medical records and imaging necessary for consult, and schedules appointments; coordinates care with other services; answers phones and provides initial triage; reception and check-in patients; obtains and verifies registration and insurance information; collects payments at time of service; and performs other necessary activities to maintain clinic operations.

Patient Access:
  • Acts as primary liaison for UWMC/UW Medicine and represent departmental physician(s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UW Medicine Spine Center.
  • Uses effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry.
  • Demonstrates the ability to be organized and effectively prioritizes work tasks for the needs of the clinic.
  • Requests interpreters as appropriate for appointments, admissions, and surgery.
  • Uses a variety of computer systems such as REG/ADT, EPIC, ESI, ORCA/Mindscape, OneHealthPort and Microsoft Products.
  • Maintains knowledge of billing and medical record documentation requirements, diagnostic tests and procedures and specialized pre-consult instructions with guidelines set by the department or clinic.

    Patient Intake/Insurance:
  • Processes incoming referrals for the UW Medicine Spine Center including clinic visits and imaging requests.
  • Assist with developing and maintaining list of diagnosis treated by provider
  • Schedules patient appointments
  • Obtains and verifying demographic and financial information
  • Processes patient paperwork
  • Triages patient telephone calls to clinical staff
  • May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic.
  • Contacts review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.

  • Coordinates patient entry into and through the health care systems.
  • Coordinates care with other services.
  • Obtains all necessary medical records, diagnostic studies, pathology items, etc. that are needed for patient care.

    Scheduling: Clinic
  • Schedule patient appointments by following the appropriate guidelines by clinic, department and physician.
  • Enter directly into appointment system or triage to appropriate person.
  • Provides scheduling options for both Spine Center and UWMC Neurological Surgery locations

  • Preferred two (2) years’ experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology.
    Equivalent education/experience.

  • Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral. The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].


    Governor Inslee's Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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