Job location: Richardson, TX

The Undergraduate Admissions Outreach Representative coordinates the provision of enrollment services for undergraduate programs at The Chicago School of Professional Psychology.

Essential Duties and Responsibilities

• Engages in various aspects of the enrollment process for undergraduate programs, including high school and community college relations, collection of student admission documentation, and support during the enrollment process.

• Coordinates recruitment events and activities at high schools and community colleges to promote TCSPP undergraduate programs to students and parents.

• Coordinates special events and activities for undergraduate programs on the assigned campus and virtually for the Online Campus such as campus tours, information sessions, and new student orientation.

• Assists with the establishment of goals and objectives in support of the strategic plan for High School and Community College recruitment.

• Travels regularly to various locations in the campus region to fulfill responsibilities. May travel outside the campus’ service area to attend special events on a limited basis.

• Assists with preparation and presentation of professional development training for faculty and staff on topics related to TCSPP programs.

• Assists with preparation and presentation of relevant preparatory content to high school and community college students.

• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite.

• Working hours may include evenings, holidays or weekends depending on deadline requirements and special events.

• Completes duties and responsibilities in compliance with TCSPP standards, policies and guidelines.

• Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.

• Completes all required training and professional development sessions sponsored by TCSPP.

• Supports the values and institutional goals as defined in the University’s Strategic Plan.

• Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty and community.

• Serves on committees as appropriate and as appointed by supervisor.

• Performs other duties as assigned.

Required Knowledge and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A strong commitment to the mission of TCSPP.

• Demonstrated knowledge of the high school and community college recruitment and community outreach functional areas and the administration of such functions.

• Demonstrated knowledge of principles and processes for delivering class‐leading customer services. This includes student needs assessment, establishing quality standards and metrics for services, and the evaluation of customer satisfaction.

• Demonstrated knowledge of the planning, implementation and monitoring of budgets in an educational environment.

• Demonstrated knowledge of the rules, regulations and principles of the THECB, as well as other state and federal laws and regulations regarding financial aid.

• Demonstrated excellent supervisory, administrative, communication, interpersonal and leadership skills.

• Ability to establish and maintain positive and effective working relationships with students, college employees and the public.

• Demonstrated organizational skills in handling and directing multiple and complex assignments and projects.

• Skill in working effectively in a team environment with a customer service focus.

• Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management, public groups, and other groups, as needed.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community.

• Excellent customer service skills and interpersonal skills.

• Excellent oral and written communication skills.

• Ability to handle sensitive and extensive confidential data.

• Problem solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of organization.

• Proficient in the use of e‐mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.

Required Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and experience required.

• Bachelor’s degree from an accredited college or university.

• Experience working effectively in a team environment with a customer service focus.

Preferred Education and Experience

• Demonstrated experience of positive and proactive approaches in identifying problems, creating innovative solutions, managing projects, leading teams through collaboration, and implementing efficiencies and effectiveness using technology.

• Direct experience in recruiting for undergraduate programs in healthcare and/or psychology.

Certificates and Licensures

• Valid driver’s license for the state of employment or ability to obtain within 90 days of hire.

The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

The Chicago School of Professional Psychology is an Equal Opportunity Employer.

Please note: For the protection of faculty, staff, students and all who enter our facilities, The Chicago School requires all employees to be fully vaccinated for COVID-19, with limited exemptions, as a condition of employment.