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Coordinator of Help Desk and Technical – Digital Media

Employer
Morton College
Location
Cicero, IL

View more

Administrative Jobs
Technology, IT Support & Training, Multimedia & Audiovisual
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Title:

Coordinator of Help Desk and Technical – Digital Media

Reports To and Evaluated by:

Chief Information Officer

Required Qualifications:

Two years of computer related experience with emphasis in audio, video and multimedia creation, production and purposing or a related field experience; or an associate’s degree in data processing. Knowledge of computer hardware and software. Good customer service, interpersonal and communication skills. Must be able to travel between sites. Ability to work independently, often unsupervised. Must be able to demonstrate the Morton College core values of truth, compassion, fairness, responsibility, and respect.

Preferred Qualifications:

Honesty, flexibility, punctuality, and logical reasoning ability. Ability to interact well with students, faculty and staff. Able to communicate in Spanish.

Job Summary:

The Coordinator will answer calls, update, document, and attend to Helpdesk tickets as it pertains to Digital Media; Assists in Computer installations and troubleshooting; perform various functions for maintaining inventory controls. Provide support for campus events. Assist with the management of the Radio Station. The duties and responsibilities may change as the need of the College arises.

Specific Job Duties:

  • Responsible for overall planning, purchasing, installing, and maintaining digital media equipment.
  • Assist faculty, staff, and students in using digital media equipment.
  • Prepare multimedia/audiovisual setups for campus-wide events upon request.
  • Ongoing management of campus-wide flat screens hardware, software, and content.
  • Assists with all aspects of Helpdesk operations as it pertains to digital media.
  • Answers technical questions from end-users.
  • Assists in support of systems and applications used by Morton College.
  • Assist and supervise Student Aides with resolution of digital media projects and requests.
  • Assists in the processing, compression and streaming of video and audio files for the College’s media services.
  • Maintain accurate and up-to-date records of equipment inventory, invoices, warranties, and contract expiration dates related to multimedia devices.
  • Provide multimedia support for campus events/functions, including sporting events and theatre productions.
  • Maintains audio and video production equipment for multimedia staff use.
  • Assist with training for campus radio station.
  • Performs other duties as assigned by supervisor.

Posting Number:

P00343PU

Desired Start Date:

02/07/2021

Open Date:

12/06/2021

Open Until Filled:

No

Organization

Morton College, the second oldest community college in Illinois, was founded in 1924 to meet the educational demands in the growing communities of Berwyn, Cicero, Forest View, Lyons, McCook, Stickney and other near western suburbs which were a national hub of economic activity.

As a comprehensive community college, recognized by the Illinois Community College Board, Morton College's mission is: To enhance the quality of life of our diverse community through exemplary teaching and learning opportunities, community service, and life long learning.

Goals:

Maximize the College's resources to support student learning.

Conduct ongoing assessment of student learning to discover new ways to help students succeed.

Develop responsive curricula and programs to serve community needs.

Encourage community families to embrace the educational opportunities Morton College provides.

Employment at Morton

Morton College has the distinction of being the second oldest comprehensive community college in Illinois. The pioneering spirit that established this learning community continues to drive Morton today as a Hispanic Serving Institution for Berwyn, Cicero, Forest View, Lyons, McCook, Stickney and other communities.

Morton College is located in Cicero, a western border suburb of Chicago, only eight miles from the heart of the business and cultural center of this great midwestern city. Chicago offers a complete array of entertainment venues, including six major professional sports teams plus the beautiful Lake Michigan recreational area.

As an institution of higher education, Morton College is committed to the development of its employees and encourages them to participate in life-long learning activities.

Morton College does not discriminate on the basis of race, color, religion, national origin, sex, age, marital status, or physical handicap in its educational, admissions, or employment practices.

Company info
Website
Telephone
708-656-8000
Location
3801 S. Central Ave
Cicero
IL
60804
US

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