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Technical Assistant, Office of the Registrar HV-NTP-12821

Hudson Valley Community College
Troy, NY

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Administrative Jobs
Institutional & Business Affairs, Registrar & Student Accounts
Employment Type
Full Time
Institution Type
Community College
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Job Details

Technical Assistant, Office of the Registrar HV-NTP-12821

Position Type: Full-time

Location: Troy,New York,United States

Application closes: 2022-04-08

Founded in 1953, Hudson Valley Community College is located in Troy, NY and offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college and is a catalyst for educational opportunity and economic development in the Capital Region of New York State.

Hudson Valley seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team and continue to build on decades of successful service to our community.

Applications are being accepted for Technical Assistant on the Non-Teaching Professional staff for the Office of the Registrar. 

Please note: In order to be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. HVCC does not support Visas. Applicants must currently hold an unrestricted employment authorization to work in the United States and appointment will be contingent upon completion of a background check.

Technical Assistant, Office of the Registrar HV-NTP-12821

MINIMUM QUALIFICATIONS: Associate’s Degree from an accredited college or university with one year of full-time experience in a post-secondary setting involving direct student contact and routine use of student records and record systems; Excellent oral and written communication skills; Ellucian Banner experience and technical ad hoc report writing preferred.

Nature and Scope of Duties:
The Technical Assistant, Office of the Registrar, reports to an Assistant Registrar or his/her designee and may perform any or all of the following: responding to customer inquiries (counter, phone, or via email); maintenance of the student academic record and the course equivalency system; processing of course withdrawals and counseling of students who totally withdraw; processing of veterans’ benefits; degree clearance; registration; scanning/archiving of documents; testing of the Banner and imaging systems; and with creation of reports in support of office and institutional functions and processes. The Technical Assistant also performs the following duties:

• Assists customers at the counter, on the telephone, and via email with questions regarding student status, policies and procedures, and other general office inquiries.

• Assists with maintenance, accuracy and production of permanent student academic records, including data integrity checking using reporting software.

• Assists with the maintenance of the course equivalency systems.

• Assists with the processing of course withdrawals and facilitates the total withdrawal process. Counsel’s students on the impact withdrawing from College will have on the student’s academic standing, financial aid, the student account, and/or eligibility for re- admission.

• Processes veterans’ enrollment certifications and all related activities.

• Assists with the processing of grade changes.

• Assists with the processing of transfer credit.

• Assists with the review of students’ records for graduation eligibility and the organization of the graduation process, including the printing of student diplomas and preparation of licensure paperwork.

• Assists with registration-related activities, including, but not limited to, the following:
a) Assists with planning and coordination of special group registration projects:
i. High school programs
ii. Hospital programs
iii. Other off-campus groups as necessary
b) Monitors the registration process in coordination with the Scheduling Office, the Office of Continuing Education and Summer Sessions, and the Office of High School Programs and Outreach.

• Assists with planning and coordination of scanning/archiving projects, including:
a) Coordinates and oversees all aspects of daily scanning/archiving, including:
i. Preparation, scanning, indexing, and retrieval of documents with very little supervision.
ii. Exercises independent judgement in managing projects and assigning work as needed.
iii. Trains and supervises staff in the course of project preparation and
b) Identifies issues and works closely with Registrar, Associate Registrar, Assistant Registrar, and Information Technology Services.

• Assists with technical functions, including:
a) Testing of the imaging system and Banner, both upgrade testing and troubleshooting.
b) Creation of data, downloads, queries, and reports in support of office and institutional functions and processes.

• Assists other offices within the Division of Enrollment Management and Student Development on an as-needed basis.

• Performs other related duties, including general office functions, as may be assigned by the Office’s supervisory staff.

This is a full-time 12-month position with a salary of $37,500.

Hudson Valley offers a competitive benefit package which includes low cost health insurance and a generous leave policy.

To apply, please visit and complete the online application before the close date of April 8, 2022.

Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression. Hudson Valley values equity, inclusion, and dignity for all.

Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply.

Hudson Valley Community College is an Affirmative Action/Equal Opportunity Employer


Hudson Valley Community College serves approximately 13,500 students each semester, and employs more than 630 full- and part-time faculty members. Currently the second-largest institution of higher learning in the Capital Region of New York State, Hudson Valley Community College offers more than 70 degree and certificate programs through its four schools: Business; Engineering & Industrial Technologies; Health Sciences; and Liberal Arts and Sciences.

Although 80 percent of Hudson Valley's students come from the immediate Capital Region, the rest come from every county of New York State and many other states and foreign countries. The college ranks 52nd (as of the 2007-08 academic year) nationally in the number of associate degrees awarded annually, and has more than 65,000 alumni.

Founded in 1953, the college is sponsored by Rensselaer County and is part of the State University of New York system. The college is governed by a 10-member Board of Trustees, which is appointed by the Governor (4), the Rensselaer County Legislature (5), and elected from among the student body (1).

The college is accredited by the Commission on Higher Education and is a member of the Middle States Association of Colleges and Schools. All of Hudson Valley's programs are registered and approved by the New York State Department of Education. In addition, several of the academic programs are accredited by specialized national professional accrediting associations, such as the National League for Nursing, the National Accrediting Agency for Clinical Laboratory Sciences and the Accreditation Board for Engineering and Technology.

The college's Associate in Applied Science (AAS) and Associate in Occupational Studies (AOS) programs lead to immediate employment in industry, business, government and health agencies. The college's Associate in Arts (AA) and Associate in Science (AS) programs lead to transfer of students to four-year colleges and universities. In addition, the college sponsors a number of certificate programs that prepare students for selected occupational specialties.

The college, through its Workforce Development Institute, coordinates customized training for many area businesses and government agencies. The Office of Continuing Education and Summer Sessions offers credit-bearing courses at convenient times and places, while the Office of Community and Professional Education offers a wide variety of non-credit and short-term courses that serve a wide range of community and professional needs and interests. More than 10,000 individuals benefit each year from the college's off-campus programs.

The campus provides extensive, state-of-the-art facilities to support its academic programs, including the Bulmer Telecommunications Center, which encompasses the latest innovations in multi-media presentation, video teleconferencing, distance learning, and instructional technology, and the McDonough Sports Complex, a 126,000-square-foot recreational facility that contains a field house and the ice rink.

As a comprehensive, full-service community college, Hudson Valley is committed to meeting the educational and training needs of diverse constituencies. Ninety-four percent of Hudson Valley graduates find immediate employment in their field or successfully transfer directly to a four-year institution following graduation.

The college's academic programs are designed to be consistent with those offered by other two-year institutions within the SUNY system, and they are designed to promote compatibility and transferability to four-year institutions. The college maintains joint admission and transfer agreements with dozens of four-year colleges and universities.

Hudson Valley Community College offers many distinctive programs, including vocational apprenticeship programs and many unique health science programs. For example, Hudson Valley's dental hygiene program is the only program of its kind within an approximate 150-mile radius.

The college provides distinctive student support services to ensure success, including the Collegiate Academic Support Program, the Learning Assistance Center, the Educational Opportunity Program, the Disability Resource Center, the Peer Tutoring Program, the Smart Start Program, and the Viking Day Care Center. Services are available to all students, whether they attend full- or part-time, or in the day or evening.


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