University of Washington
Seattle, WA

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Employment Type
Full Time
Institution Type
Four-Year Institution
ASSISTANT DIRECTOR FOR ACADEMIC SERVICES Req #:200527Department:DISABILITY RESOURCES FOR STUDENTSJob Location: Seattle Campus Posting Date:03/22/2022 Closing Info:Open Until Filled Salary:Salary is commensurate with education and experience. Shift:First Shift As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Disability Resources for Students has an outstanding opportunity for an Assistant Director for Academic Services. The Assistant Director of Academic Services in Disability Resources for Students provides management and oversight of the Accessible Text and Technology program, providing service provision for prospective and enrolled students, and managing and coordinating accommodation/service programs. This involves interaction among complex systems in an increasingly technical field, as well as ensuring compliance with federal and state statutes. The Assistant Director is responsible for the hiring, training, and supervising of three permanent staff members, and for hiring, training, and supervising a portion of the student/temporary staff.

This position oversees the operational management of a department with a federal mandate to determine, manage, and facilitate accommodations for students with documented disabilities. They will develop programs and resources to meet identified accommodation needs, counseling students regarding their academic progress and success, and advising and assisting UW faculty and academic staff in the implementation of identified accommodations. The position requires a high level of independent decision-making and professional judgment.

The Assistant Director promotes disability awareness and advocacy in the campus community; providing technical and educational assistance to faculty, staff and students to ensure effective accommodation and equal access and inclusion for students with disabilities; including advising on the use of universal design concepts and principles. The Assistant Director works collaboratively in the development and implementation of office policies and procedures and understanding, applying and interpreting office and University policies and procedures and applicable State and Federal rules, regulations and laws.


Accommodation Management

  • Provide oversight for the operations of accommodation programs including, but not limited to, Access Text & Technology and Captioning, Classroom Access Services, tech support, and front desk operations. Direct supervision of professional staff, student and temporary employees.

  • Conduct one-one-one or group Accessible Instructional Materials and Assistive Technology orientations. Provide ongoing training and follow-up consultation sessions to learners with print-related disabilities on using assistive technologies to improve their skill sets in the reading comprehension, writing/proofreading, mind mapping, organizing learning contents.

  • Managing a caseload of 250 undergraduate, graduate, doctoral, and professional students across Bothell, Tacoma, and Seattle campuses of the UW system. Responding to inquiries and managing escalated grievances pertaining to dissemination of approved accommodations via counseling, problem-solving, advocacy and mediation on behalf of students with disabilities.

  • Oversee inventory of assistive technology software and hardware, desktop/laptop computers, scanners and general office electronic equipment as well as conduct alternate media and assistive technologies cross-training and informational workshops.

  • Survey, analyze, and forecast the current and future trends in accessible educational technologies; conduct strategic planning and negotiation of purchases with external vendors to acquire software site licenses, assistive technologies, and hardware to provide services to students with qualified disabilities as well as to ensure accessibility and compliance of computer workstations campus wide according to Federal and State regulations.

  • Organize and direct administrative operations of DRS, including the creation and updating of content for office publications, and oversight of the office website and social media work.

  • Create, foster and maintain collaborative working relationships with faculty, staff, administration and students.

  • Maintain accurate and detailed student records, accommodation/service program records and employee records in accordance with office and University policies and procedures.

  • Understand and appropriately apply, interpret and explain DRS and University policies and procedures, state and federal rules, regulations and laws. Initiate corrective action, with approval from the Director, as needed or required.

    Leadership and Administration

  • Act as the Director’s designee for administrative, operational and university function tasks when the Director is not available.

  • Serve as a member of the DRS leadership team. Assist in creating and implementing DRS’s vision and achieving its goals.

  • Manage and provide direct supervision to ensure the implementation of departmental databases, data collection systems, data analytics and other tools that optimize statistical efficiency of student services and accommodations

  • Provide leadership in oversight of day-to-day administrative functions, including HR and payroll. Work closely with the Director to manage budgets, prepare reports, and develop long term-planning for fiscal sustainability.

  • Assist the Director in the preparation and updating of DRS’s policies and procedures, periodic reports, especially as relates to administrative functions. Provide leadership for process improvements, identifying possible efficiencies and improving workflow.

  • Assist in the development and implementation of assessment tools for the office to obtain feedback on the quality and effectiveness of service provision to students, faculty and staff.

  • Provide counseling, problem-solving, advocacy and mediation for students with disabilities.

  • Provide direct supervision and oversight of all academic services including operations of Accessible Text & Technology and Captioning, Classroom Access Services, and department Operations teams

  • Remain current on research and legal activity in the field and national trends to guide policy/procedure development/revision and recommend improvements in the delivery of services for the office and more broadly across the campus.

    Consultation and Outreach

  • Participate and provide leadership in office and campus-wide strategic planning efforts, programming, advising and policy development pertaining to access issues and inclusion for students with disabilities.

  • Build and maintain good working relationships with off-campus disability community/service agencies.

  • Serve on campus committees as requested by the Director.

  • Serve as subject matter expert and provide ongoing consultations to content creators in the areas of digital accessibility, accessible online learning and inclusive design

  • Promote disability awareness and fostering an inclusive working/learning environment through training, advocacy, and mediation among members of the UW community and the state of Washington

  • Skilled in building collaborative networks of stakeholders across disciplines to develop, improve, and provide quality accessible contents within face-to-face, distance communication, and hybrid settings to ensure equal access to individuals with diverse backgrounds.

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


  • Master's degree in Education, Counseling, Social Work, Rehabilitation, or related field.
  • Two years experience working with people with disabilities, with some time in a Higher Education setting, and some experience leading others.
  • Working experience in providing alternate media including E-text, Braille, captioning/descriptions for instructional audio and video contents, enlarged prints, and tactile graphics to individuals with qualified print-related disabilities
  • Working knowledge of student accommodation management portals (AIM, Accommodate by Symplicity, SAM, etc.)
  • Ability to direct and organize work of self and others.
  • Strong project management skills.
  • Sensitivity and competency in working with a diverse population.
  • Excellent oral, written and interpersonal skills.
  • Strong problem-solving and decision-making skills

    Preferred Qualifications

  • Experience working with students with disabilities in a higher education setting.
  • Knowledge and understanding of Section 504 of the Rehabilitation Act, the ADA and other pertinent federal and state laws that provide for an accessible higher education experience for disabled students.
  • Experience in implementation of best practices in accordance with WCAG 2.x, Distance Education Accessibility Guidelines, Inclusive Design and usability principles.
  • Fluency in American Sign Language.

    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
  • REQUIREMENTS:Priority consideration will b given to applications received by April 4.
    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral. The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].


    Governor Inslee's Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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