Associate Director for Counseling M-R, Main Campus Office of Student Financial Services Georgetown University

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Requirements

Associate Director for Counseling M-R, Main Campus Office of Student Financial Services - Georgetown University

Job Overview

With general supervision from the Director of Counseling, Technology, and Student Employment, the Associate Director for Counseling M-R delivers counseling services to current and prospective undergraduate and graduate students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs. For students with last names beginning with letters O, P, and for graduate students, they are responsible for reviewing aid applications, determining financial need, awarding financial aid, sending “no need” letters to those who are ineligible, and for communicating with their students. The Associate Director counsels both graduate and undergraduate prospective and current students and their parents on how best to finance a Georgetown education; and ensures the highest standard of integrated customer/client service while maintaining compliance with applicable federal and state laws and regulations and University policies.

Providing Information: The Main Campus Office of Student Financial Services provides counseling and application processing services to 14,500 potential undergraduate and graduate applicants for aid each year.

Counseling Caseloads: The Office of Student Financial Services manages an active caseload of 9,300 clients each year and administers $300 million each year in Main Campus scholarship, loan, and work programs. The Associate Director manages approximately 1,400 financial aid applicants each year in activities that include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.

Disbursement of Financial Aid: The Office of Student Financial Aid manages disbursement of scholarships to more than 6200 students, as well as the Main Campus portion of the Federal, Private, and campus based loans.

The Associate Director administers University scholarship, Federal grant, loan and work programs to financial aid applicants each year in activities that include application processing/audit, financial counseling, monitoring enrollment status, reviewing requests for additional aid in unusual or emergency circumstances, and monitoring students' satisfactory academic progress.

The Office of Student Financial Services operates as a team-oriented organization. Staff members are cross-trained in other areas of operations, and are expected to maintain a level of general knowledge that will enable them to contribute to group decisions about office-wide operations.

Evidence of active professional involvement in financial aid associations is expected, i.e., national and local Associations of Student Financial Aid Administrators.

Regular study of professional journals and publications, and participation in electronic e-mail discussion groups is necessary to maintain the knowledge required for this position. These include The College Board, the National Association of Student Financial Aid Administrators (NASFAA), the Eastern Association of Student Financial Aid Administrators (EASFAA), Inside Higher Education, and the Chronicle of Higher Education websites and electronic newsletters.

Periodic review of the Federal Register, and the ability to comment on proposed federal regulations and their impact on University operations is required for this position.

Work Interactions

The Associate Director reports directly to the Director of Counseling, Technology, and Student Employment, along with several additional Associate Directors; they directly supervise one Assistant Director, and indirectly supervise three Student Financial Services Counselors and as many as six student assistants.

This Associate Director is one of six financial aid professionals who directly oversees and maintains the daily operations of the Financial Services Counseling Unit. In addition, they maintain relationships with a diverse student population and their parents, various University student services offices, and outside organizations to achieve quality student financial service. Outside organizations vary significantly from vendors and auditors to state and national government agencies.

As well, the Associate Director is expected to manage and resolve student/parent issues and complaints as they relate to extenuating family circumstances and to the University in a diplomatic and professional manner. They have an institutional and federal fiduciary responsibilities and must implement and comply with various laws, maintain accountability and equity in the distribution of funds, and oversee verification and accuracy of information.

The Associate Director plays an integral role in the recruitment and retention process in achieving specific enrollment goals through extensive review of the family need analysis, counseling on alternative financing, and public relations activities. Therefore, the position requires expertise in all aspects of student affairs including Admissions, Billing and Payment Services, Registrar, Student Affairs, Housing, Dining Services, Health Insurance, and other relevant offices.

The Associate Director frequently communicates and interacts with prospective applicants for admission to Georgetown Main Campus programs, as well as with students admitted and currently enrolled in Main Campus programs; and also interacts with many campus partners such as the Dean's Office, the Registrar, and the Office Billing and Payment Services.

Qualifications

• Bachelor's degree
• 2 years of progressively responsible experience in financial aid administration
• Part-time or full-time work experience with counseling, customer service, and/or administrative support
• Detailed knowledge of eligibility and disbursement rules and regulations governing various federal, state, private, and institutional financial aid programs. - including knowledge of need analysis methodologies, aid packaging theories, application verification guidelines, rules and regulations governing awards under the Title IV federal aid programs; and policies pertaining to institutional aid programs
• Demonstrated ability to work with a diverse student and parent population
• Demonstrated excellent communication skills (oral and written)
• Demonstrated ability to collect and analyze data and to use independent judgment where appropriate
• Experience with and knowledge of mainframe and PC financial aid administrative software

Preferred qualifications

• 3 to 4 years of progressive management experience in a financial aid office
• Any combination of experience with the Banner Student Information System, Microsoft Word, and Cognos report writing software

Work Mode: Hybrid 1 Day. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation.

Current Georgetown Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.


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