12/10/2021

01/10/2022

Yes

1010959

Loan and Accounts Receivable Collection Specialist

Campus Billing and DartCard Services

$19.28/hr

$24.09/hr

Not an SEIU Position

Non-Exempt

Regular Full Time

12

37.5

McNutt Hall, 107B, Hanover NH

No

No

To provide key accounting and administrative support, which facilitates the operation of the Campus Billing and DartCard Services loan, accounts receivable and collection programs. To perform the day-to-day processing of departmental cash deposits, disbursing funds for reimbursable expenses, issuing of cash advances, petty cash and change funds.To provide frontline customer service for cashiering, student and non-student accounts and loan receivables.

Associates plus 1-2 year(s) of experience or equivalent combination of education and experience

Experience
• Two years of customer service, financial/accounting administration or other directly related experience
• Fast paced customer service experience
• Experience with integrated database software
• Accounts receivable and collections experience.


Skills & Knowledge
• Excellent attention to detail, accuracy and organization
• Working knowledge of financial and accounting procedures and practices.
• Ability to effectively communicate in writing and on the phone to all customers and staff, with strong customer service and listening skills.
• Knowledge of integrated database software and information systems for student financial and academic data
• Proficiency with Microsoft Word and Excel.
• Ability to adhere to and interpret federal regulations and College policies
• Problem solving, resolution and analytical skills and the ability to prioritize and manage time.
• Able to work under pressure of time constraints and ability to multi-task
• Projects a professional image and uses proper telephone and email etiquette
• Ability to maintain confidentiality of sensitive information.

Kathryn Page

Michelle Hale

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

In accordance with federal requirements and guidance, all Dartmouth College employees must be fully vaccinated against COVID-19 or receive a qualifying medical or religious exemption from vaccination. Every offer of employment made is contingent upon submission of appropriate documentation evidencing either vaccination against COVID-19 or the receipt of an approved exemption. Failure to meet this condition of employment may result in Dartmouth in its sole discretion delaying your start date or rescinding its offer of employment. Visit https://dartgo.org/vaxpolicy to review the policy and for details and information on requesting an exemption and/or reasonable accommodation. Compliance with this policy is a condition of employment.

https://searchjobs.dartmouth.edu/postings/60989

Loan Programs -
Administers various assigned programs and/or accounting functions of the Loan Program such as, loan note processing, exit interviews, daily review of interfaces to external software system, credit check and co-maker processing. Loan programs include: student loans, Coed, Fraternity and Sorority Loans, and Employee Mortgages.
• Processes loan payments/refunds and provides monthly summaries of loan activity.
• Organizes and produces accurate and timely reports and information from fairly complex data.
• Processes data received electronically and produces electronic data for customers and third parties.
• Review loan interface processing (advances, holds, and awards).

30%

Accounts Receivable and Collections -
• Works to collect student loan and receivable (non-student and student) payments on past due accounts. Involves both written and telephone contact with customers (students, alumni, non-students, companies, etc) on a regular basis.
• Coordinates, uploads and maintains monthly accurate billing transactions.
• Sends out monthly non-student billing statements with appropriate supporting documentation.
• Based on department policy and procedure, negotiates payment plans and provides counseling on options available and recommends when efforts should be taken to next level.
• Processes forbearance, deferment, and cancellation requests for loans.
• Place and maintain all past due holds based on enrollment. (transcript and check in holds)
• Maintains confidential files and supporting documents of account data, Dartmouth clientele accounts and related correspondence.
• Monitor all accounts placed for collection with outside agencies and legal firms. This starts with providing the essential information to the outside collector, involves regular monitoring of effort and results, insuring all activity related to the placements is accurate, and retrieving accounts when agency is unsuccessful.
• Performs extensive searches through the internet, for borrowers that have stopped communication with the loan office. Interacts with various campus offices and outside agencies to obtain necessary information for effective collection of accounts. This may include the Alumni Office, Deans, Registrars, within and outside the college, and any other relevant campus or company contact.

30%

Cash and Check Accounting -
• Receives and disburses funds in accordance with College policies and procedures governing cash transactions. Insures adherence to established internal control measures relating to all cashiering functions.
• Prepares bank deposits for funds received in the Financial and Card Services functions. Audits checks and payment slips for accuracy, stamps checks with corresponding department code and processes checks through endorser machine.
• Makes daily bank deposits of checks and cash and replenish the cashier’s petty cash fund.
• Prepare journal entries for recording cash activity, clearing of advances, and processing corrections for reclassifications and security rule violations.

30%

Coordination/Communication -
• Effectively coordinates the interface between the various Financial Aid and Registrar Offices and other key service providers.
• Recognizes technical issues and notifies technical support (liaison) for resolution and follow-up.
• Collaborates with team to routinely standardize current processes and continually seeks process improvements to ensure consistency and accuracy.
• Cross trains with other team members to assure adequate coverage, accurate and consistent information and timeliness.

10%

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned