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Part-time Technology Support Representative

Employer
Central Arizona College
Location
Coolidge, AZ

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Job Details

Job Summary

Works in conjunction with all areas of Information Technology Support Services in including multimedia support services, distance learning, PC support, networking and phone support to provide first-level problem tracking, identification, and support for end users via telephone, e-mail, web and in person. Part-time positions work up to 19 hours per week.

Responsibilities

ESSENTIAL FUNCTIONS

  • Evaluate automated processing methods and systems and develop documentation for deficiencies to ensure problems are routed to appropriate departments for as necessary according established guidelines
  • Provide information and guidance to College employees on technology systems and techniques, applications, utilities, operation, and uses of computer hardware, software and peripheral equipment. Help user understand the steps required in using a particular piece of application software to perform a specific task.
  • Provide technical support to end users on computer hardware including desktop computers, printers, and scanners. Troubleshooting computer software, hardware, and network problems and determining the appropriate means for rectifying the situation. Troubleshooting multimedia equipment for classroom instruction. Gathers information regarding the existence and availability of equipment or information necessary to resolve issues.
  • Research hardware / software solutions available to utilize in solving existing problems. Provide assistance for operating systems, word processing, spreadsheets, databases, desktop publishing, graphics packages, etc.
  • Work with faculty, staff and other College departments to in an effort to improve end user satisfaction.
  • This position may perform other duties commensurate with the functions and level of the position to include participating in committee assignments and the recruitment and retention of students
Qualifications

EDUCATION: Certification-or-demonstrated knowledge skills and abilities in specialized area

EXPERIENCE: One (1) year of applicable experience and/or demonstrated ability in subject area.

DESIRABLES: Experience in customer service of computer operations

Part-time positions work up to 19 hours per week

APPLICATION INFORMATION: The application packet should consist of:

Letter of interestCurrent resumeThe background verification level for this position is: Basic levelKnowledge, Skills, & Abilities

  • Knowledge of using personal computer and a variety of equipment associated with a general office environment.
  • Knowledge of methods and techniques of learning and/or teaching students and staff.
  • Knowledge of student information systems/databases such as Banner and Blackboard.
  • Skill in maintaining web-based information systems such as Other, WebQA and Ingeniux
  • Ability to process and analyze information accurately; detail oriented; and strong creative ability.
  • Ability to work independently with minimal guidance and oversight.
  • Ability to learn with rapid proficiency on all current proprietary software.
  • Ability to communicate effectively with students, staff and the general public.
  • Ability to quickly learn and employ various items of proprietary software.
  • Ability to communicate effectively with students, staff and the general public.
  • Proficiency in Microsoft Office Suite including Excel and PowerPoint.

INTERPERSONAL SKILLS:
Important Level Interpersonal Skills: Position engages in or requires some or all of the following: Alternative or combined human relations skills in understanding other people and influencing their behavior in order to achieve job objectives; Must have skills of persuasiveness or assertiveness, as well as sensitivity to other person's point of view in order to influence their behavior, change an opinion, or turn a situation around; Provides consultation and/or training; Deals with confidential information; Has moderate level of contact with students, program participants, and/or the public.

PHYSICAL REQUIREMENTS:
Duties performed causes light fatigue of eyes, fingers, or other faculties as a result of repetitive motion and/or long periods of standing or sitting. Duties require little physical effort in work with light to moderate (up to 20lbs) easy to handle materials.

WORKING CONDITIONS:
Job is performed in general office or comparable working area with many and frequent distractions such as noise, interruptions, or congested and occasionally confined work areas with exposure to disagreeable elements.

Central Arizona College (the College) is committed to provide equal employment opportunity in decisions involving hiring, evaluation, promotion, advancement and discipline, and educational opportunity to all applicants and employees. The College will hire without regard to race, color, religion, sex, age, disability, national origin, military status, genetic test information, sexual orientation, or gender identity or expression.


Organization

Welcome to Central Arizona College! We invite you to make Central Arizona College your employer of choice. Join our dedicated, award-winning faculty and see our quality classroom facilities and equipment. Central Arizona College is a fully-accredited, comprehensive community college with a national reputation for academic and athletic excellence. As a state public institution of higher education, Central Arizona College is a multi-campus community college serving primarily the people of Pinal County. The open door concept provides access to educational opportunities for people with diverse interests, talents, abilities, ages, cultural backgrounds, and ethnic views. We are a learning institution committed to excellence in learning; student achievement and success; leadership and service to community; and providing a quality environment for achieving personal excellence and growth. We invite you to join us.
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