Applications Specialist IIIJob Category::
Classified StaffJob Open Date::
12/03/2021Initial Screening Date:
P0018898Job Open ID::
Applications Specialist III- Lateral and External (one or more positions)Location:
10-Irvine Valley CollegeDepartment:
Innovation Technology Center (IVC-041-061)Term::
12 Months/YearSalary Schedule Link::
Click here for current Salary SchedulesPay Basis::
142, Step 1 is $7,330.00 per month% of Range::
100%Hours per week::
Mon-Fri 8am-5pm/ currently hybrid schedule with remote and in-person through 12/2021 (Schedule and shift are subject to change in accordance with department needs.)Receives Benefits: :
The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).Permanent link to posting:
Under general direction from the appropriate operating unit manager, provides and coordinates the implementation of complex medium to large-scale software application systems in support of institutional functions; develops and implements training programs and long-term technology support for higher education functions; coordinates implementation with internal and contract software developers and commercial software vendors; and provides end-user advocacy within the Information Technology Department.Distinguishing Characteristics::
This is the advanced level position in the area of application support and requires significant knowledge and experience to independently perform the highest level application duties. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. Employees perform the most difficult and responsible types of duties assigned to classes within this series including coordinating and implementing medium and large scale software systems. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility.Representative Duties::
The duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Please see Job Duties for details.Knowledge of::
Strong understanding of higher education applications and associated functions and software. Ability to::
Multiple software applications and related concepts.
Principles and practices used in troubleshooting complex software application problems.
Applications/programming development, databases and data structure concepts.
Advanced methods and techniques of providing training to faculty and staff on software applications.
Advanced principles used in the design of training materials and programs.
Advanced methods and techniques used in web site design and development.
Direct, coordinate, develop, and provide implementation and training on higher education functions and related software applications. Education and Experience Guidelines::
Analyze, troubleshoot and apply problem solving skills to technical problems.
Coordinate the development of end user documentation from a variety of sources.
Evaluate and test new software applications and recommend modifications as necessary.
Understand various administrative activities and office functions.
Operate a variety of equipment including computers and supporting software applications.
Adapt to changing technologies and learn functionality of new equipment, programs and systems.
Work cooperatively with other departments, faculty and staff.
Work independently in the absence of supervision.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.Education/Training::
Equivalent to two years of college level course work in computer science, information systems, application programming or a related field.Experience::
Five years of increasingly responsible experience providing support for higher education software applications and related functions, networked computer hardware and systems software, and technology related help-desk functions.Conditions of Employment::
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Work Environment::
Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort.Physical Demands::
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.Duties and Responsibilities:
Coordinate the implementation of medium and large scale software application systems; coordinate implementation with internal and contract software developers and commercial software vendors; facilitate end-user involvement in software development and design and testing processes.Duties and Responsibilities:
Develop, plan, and organize end-user training associated with the implementation of new software application systems.Duties and Responsibilities:
Facilitate communications regarding software maintenance and support including troubleshooting and problem solving for large-scale mission-critical institutional software systems.Duties and Responsibilities:
Facilitate and coordinate end-user help-desk functions; provide information as necessary.Duties and Responsibilities:
Facilitate the transfer of information between users and management levels of technical staff and maintain confidentiality on secure and/or sensitive information.Duties and Responsibilities:
Support functional modules as assigned.Duties and Responsibilities:
Direct, coordinate, develop, and present formal group and informal one-on-one training on the procedures, features, and other functional and technology aspects of higher education functions which may be locally installed, or centrally maintained and delivered over the District’s network.Duties and Responsibilities:
Direct and coordinate the development of end user documentation from a variety of sources including technical manuals, user documents, originally authored materials, technical staff and user staff; maintain library of documentation.Duties and Responsibilities:
Coordinate complex problem-solving resources to users through research, analysis, and consultation with users, technical staff, managers and vendors. Duties and Responsibilities:
Evaluate new software; create testing environments and perform testing of software; provide feedback to software development staff regarding user interface issues; recommend and coordinate policy changes and new application standards with appropriate staff.Duties and Responsibilities:
Design, develop, and maintain assigned web sites; collaborate with appropriate staff on the implementation of applications, policies and access changes; develop and maintain documentation. Duties and Responsibilities:
Perform related duties as required.