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IT Support Specialist (Medical Education – Medicine)

Florida State University
Tallahassee, FL
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Job Details

Job Title: IT Support Specialist (Medical Education – Medicine)
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 50543
Department College of Medicine - Medical Education

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at:


Position provides oversight and quality control of automated systems and workflows used to deliver curricular content. Works directly with clinical coordinators and student support coordinators located at each regional medical school campus and other training sites to remotely resolve curriculum issues and route queries to the National Board of Medical Examiners (NBME).

Supports the Year 3 and 4 Program Coordinator and Asst. Executive Chief Proctor for the NBME by purchasing high stakes examinations. Assists with daily collection and reporting of confidential score reports; and weekly reporting of USMLE upcoming examinees and confidential score reports. Responsible for uploading and troubleshooting this sensitive data into Student Academics application.

Responsible for troubleshooting issues for all users of the COM's in-house software applications to include, but not limited to: Student Academics, Encounter Tracking System and Evaluation System. Triages and escalates all unresolved programming issues to the COM IT departments' database administration group for resolution.

Shares responsibility for maintaining the OME's public website to include URL verification and continuity with published syllabi, monitors and maintains the current Learning Management Systems (e.g. Canvas) and other online curricular applications (e.g. Aquifer, uWISE, OnlineMedEd, etc.) for the year 3 and 4 program. Collaborates with COM library staff to maintain best practice resource documentation.

Shares responsibility for developing training materials for new technology and applications. Creates documentation for new processes as they are developed. Responsible for testing new technology before implementation and identifying potential user challenges. Other duties and projects as assigned.

Provides primary administrative support for all Year 3 and 4 Committee and Education Directors subcommittee meetings. Records and disseminates minutes and meeting notes. Responsible for preparation of correspondence and scheduling meetings. Updates and maintains the Year 3 and 4 Committee MedNet site. Acts as academic support for continuous special projects and assignments and other duties as assigned.

Qualifications Bachelor's degree; or a combination of post high school education and experience equal to four years.

    Experience in communicating effectively verbally and in writing. Experience in conveying technical information to technical and non-technical users. Experience in documenting existing and new processes. Experience in establishing and maintaining effective working relationships. Experience in performing accurately in a detail-oriented environment. Experience in prioritizing, organizing, and performing multiple work assignments simultaneously. Experience in compiling, reviewing, and reconciling data for accuracy, completeness, and compliance. Experience with Microsoft Excel and Word, or equivalent software.Ability to utilize problem solving skills.Ability to meet project deadlines.
    Knowledge of applicable computer applications and computer functions to include Intranet, Internet, Canvas, and client/server software.Knowledge of data analysis techniques and methodology.Knowledge of principles and practices of academic program planning, development, and evaluation.Knowledge of the concepts, principles, and practices of data collection.Skill in preparing clear and concise reports, policies, procedures, correspondences, and other written materials.
University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Pay Plan

This is an A&P (Administrative and Professional) position.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

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Criminal Background Check

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.


This position is being re-advertised. Previous applicants need not reapply.


Working at Florida State University

One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.

Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.

Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.

Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.

Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.

With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.

Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.

Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.

At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.

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