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Sr. Information Technology Manager (IT Manager)

Employer
University of Colorado Anschutz Medical Campus
Location
Denver, CO

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Administrative Jobs
Technology, IT Support & Training
Employment Type
Full Time
Institution Type
Four-Year Institution
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Description
University of Colorado | CU Anschutz Medical Campus

School of Medicine, Deans Office

Sr. Information Technology Manager (IT Manager)

Position #00791796 – Requisition #23957

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

    Anschutz Campus – Exemptions are allowed for medical or religious reasons.Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.
The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The School of Medicine, Deans Office has an opening for a full-time University Staff (unclassified) Sr. Information Technology Manager (IT Manager) position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

Jobs in this career family develop, maintain, and support computer systems, software and networks.  Functions include enterprise operations, distributed computing, academic computing, research computing, computer hardware and software management, computer and compensation, job evaluation, performance and leave management, employee training/development, reward and recognition, employee relations, affirmative action, benefits, employee records/information, and payroll.

Managers are responsible for the day-to-day operation of functional work units, including the development and implementation of processes consistent with college, school or departmental strategies and processes and the supervision of professional and support staff.

Nature of Work:

The University of Colorado | School of Medicine is looking for a full-time Sr. Information Technology (IT) Manager to oversee IT operations and the day-to-day technology needs for over 80 Community Practice Clinics with over 400 clinical and supporting staff. The position is responsible for developing and streamlining IT support processes including identifying efficiencies, day-to-day operations, supervisory efforts, program development, management and fiscal accountability.
This position requires a broad understanding and vision of information technologies while ensuring services are in compliance with rules and policies at the University of Colorado Anschutz Medical Campus, UC Health and CU Medicine. The clinic practices have a variety of technology support models that need to be identified, documented, and effectively managed to ensure the highest quality of patient care is met. Given the cross-cutting operational support model for technology support in the clinics, this role is critical to serve as a bridge among UC Health Information Technology, CU Medicine Information Technology, and the University of Colorado Denver Information Technology teams.

Examples of Work Performed:

    Serve at the central contact point for IT operations in the CU School of Medicine Community Practice Clinic.Develop network, storage, telephony, and workstation standardized models for IT deployments across the clinics. Establish and manage IT help desk for Community Practice Clinics.Facilitate issue resolution among University of Colorado School of Medicine, UC Health, and CU Medicine for IT related issues. Develop cost models, recommendations, and business proposals for IT operations at the clinics. Serve as a liaison with UC Health, University of Colorado School of Medicine, and CU Medicine to effectively and efficiently resolve IT issues across organizations.Developing and implementing plans for expanding the IT support within the partner network including meeting with department leadership and faculty.Complete annual evaluations and career planning/professional planning for IT team members associated with the Community Practice Clinics. Evaluating new technologies and making recommendations to the IT Director in the School of Medicine for improving efficiency and cost savingsEnsuring that IT service level agreements and customer service expectations for IT are met by the University of Colorado School of Medicine Information Technology, UC Health Information Technology, and CU Medicine Information Technology groups. Developing standard operating procedures to ensure processes are followed and completed properly in accordance with current policy and regulations.Oversight of IT purchasing and procurement process. Provide guidance and direction for implementing new systems.Provide technical support for online applications used by the Community Practice clinics including Kronos time reporting system and Healthstream LMS.Managing and overseeing an online system for tracking IT assets.Managing software licensing and negotiating with vendors for hardware and software procurement.
* This position will require travel to Community Practice Clinics for support and after hours technical support.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.



Qualifications
Minimum Qualifications:

    A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.5 years as an IT manager. 3 years direct supervisory experience.
Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.

Required: Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

    Experience supporting information technologies in an academic environment and clinical healthcare environment.Directly managing a tiered IT help desk.IT project management experience.Experience with CompTia A+, HIT, Network+ or Security+ certifications.Possession of an HDI Desktop Support Manager Certification.Experience building a tiered helpdesk in a remote environment.Experience building vendor relationships to ensure proper function and maintenance of equipment.
Competencies/Knowledge, Skills & Abilities:

    Ability to communicate effectively, both in writing and orally. Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.Outstanding customer service skills.Demonstrated commitment and leadership ability to advance diversity and inclusion.Understanding of a broad range of information technologies and their applicability to the business process while recognizing shortcomings of existing technologies in determining best available solutions.Strong working knowledge of both Macintosh and PC operating systems.Ability to provide project management in coordinating and organizing resources, establishing priorities and ensuring the project is completed satisfactorily and in a timely manner.Ability to install, configure, and maintain personal computers, networks, and related hardware and software.Knowledge of Microsoft Active Directory (group and user permissions), DNS services, and TCP/IP networking Ability to learn and support new systems and applications.Ability to provide technical training to end users including being able to communicate technical information in a manner which non-technical personnel can understand.Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA) laws as they pertain to the use and access of information stored in computer systems.
Salary and Benefits:

The salary range (or hiring range) for this position has been established at $73,102 - $105,000  

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected].

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.



Job Category: Information Technology
Primary Location: Aurora
Schedule: Full-time
Posting Date: Dec 21, 2021
Unposting Date: Ongoing
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