Sr. Information Technology Manager (IT Manager)
- Employer
- University of Colorado Anschutz Medical Campus
- Location
- Denver, CO
View more
- Administrative Jobs
- Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
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Description
University of Colorado | CU Anschutz Medical CampusSchool of Medicine, Deans Office Sr. Information Technology Manager (IT Manager) Position #00791796 – Requisition #23957* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2Denver: https://www.ucdenver.edu/coronavirusExemptions vary by campus location/department. Campus/Unit-Specific Exemptions:
This position requires a broad understanding and vision of information technologies while ensuring services are in compliance with rules and policies at the University of Colorado Anschutz Medical Campus, UC Health and CU Medicine. The clinic practices have a variety of technology support models that need to be identified, documented, and effectively managed to ensure the highest quality of patient care is met. Given the cross-cutting operational support model for technology support in the clinics, this role is critical to serve as a bridge among UC Health Information Technology, CU Medicine Information Technology, and the University of Colorado Denver Information Technology teams. Examples of Work Performed:
Qualifications
Minimum Qualifications:
Job Category: Information Technology
Primary Location: Aurora
Schedule: Full-time
Posting Date: Jan 25, 2022
Unposting Date: Ongoing
University of Colorado | CU Anschutz Medical CampusSchool of Medicine, Deans Office Sr. Information Technology Manager (IT Manager) Position #00791796 – Requisition #23957* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2Denver: https://www.ucdenver.edu/coronavirusExemptions vary by campus location/department. Campus/Unit-Specific Exemptions:
- Anschutz Campus – Exemptions are allowed for medical or religious reasons.Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.
This position requires a broad understanding and vision of information technologies while ensuring services are in compliance with rules and policies at the University of Colorado Anschutz Medical Campus, UC Health and CU Medicine. The clinic practices have a variety of technology support models that need to be identified, documented, and effectively managed to ensure the highest quality of patient care is met. Given the cross-cutting operational support model for technology support in the clinics, this role is critical to serve as a bridge among UC Health Information Technology, CU Medicine Information Technology, and the University of Colorado Denver Information Technology teams. Examples of Work Performed:
- Serve at the central contact point for IT operations in the CU School of Medicine Community Practice Clinic.Develop network, storage, telephony, and workstation standardized models for IT deployments across the clinics. Establish and manage IT help desk for Community Practice Clinics.Facilitate issue resolution among University of Colorado School of Medicine, UC Health, and CU Medicine for IT related issues. Develop cost models, recommendations, and business proposals for IT operations at the clinics. Serve as a liaison with UC Health, University of Colorado School of Medicine, and CU Medicine to effectively and efficiently resolve IT issues across organizations.Developing and implementing plans for expanding the IT support within the partner network including meeting with department leadership and faculty.Complete annual evaluations and career planning/professional planning for IT team members associated with the Community Practice Clinics. Evaluating new technologies and making recommendations to the IT Director in the School of Medicine for improving efficiency and cost savingsEnsuring that IT service level agreements and customer service expectations for IT are met by the University of Colorado School of Medicine Information Technology, UC Health Information Technology, and CU Medicine Information Technology groups. Developing standard operating procedures to ensure processes are followed and completed properly in accordance with current policy and regulations.Oversight of IT purchasing and procurement process. Provide guidance and direction for implementing new systems.Provide technical support for online applications used by the Community Practice clinics including Kronos time reporting system and Healthstream LMS.Managing and overseeing an online system for tracking IT assets.Managing software licensing and negotiating with vendors for hardware and software procurement.
Qualifications
Minimum Qualifications:
- A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.5 years as an IT manager. 3 years direct supervisory experience.
- Experience supporting information technologies in an academic environment and clinical healthcare environment.Directly managing a tiered IT help desk.IT project management experience.Experience with CompTia A+, HIT, Network+ or Security+ certifications.Possession of an HDI Desktop Support Manager Certification.Experience building a tiered helpdesk in a remote environment.Experience building vendor relationships to ensure proper function and maintenance of equipment.
- Ability to communicate effectively, both in writing and orally. Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.Outstanding customer service skills.Demonstrated commitment and leadership ability to advance diversity and inclusion.Understanding of a broad range of information technologies and their applicability to the business process while recognizing shortcomings of existing technologies in determining best available solutions.Strong working knowledge of both Macintosh and PC operating systems.Ability to provide project management in coordinating and organizing resources, establishing priorities and ensuring the project is completed satisfactorily and in a timely manner.Ability to install, configure, and maintain personal computers, networks, and related hardware and software.Knowledge of Microsoft Active Directory (group and user permissions), DNS services, and TCP/IP networking Ability to learn and support new systems and applications.Ability to provide technical training to end users including being able to communicate technical information in a manner which non-technical personnel can understand.Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA) laws as they pertain to the use and access of information stored in computer systems.
Job Category: Information Technology
Primary Location: Aurora
Schedule: Full-time
Posting Date: Jan 25, 2022
Unposting Date: Ongoing
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